Review summary
Customers consistently praise the high quality of materials, durability, and finishing of the clothing. The original, colorful, and unique designs, which include both playful and classic styles for children, are widely appreciated. Many shoppers are pleased with the fast delivery and careful packaging of orders. The range and fit of sizes, as well as helpful in-store staff and the presence of physical stores, are also highlighted as positive aspects. While some acknowledge the price is somewhat high, many feel it is justified by the quality. However, there are concerns about missed delivery deadlines, shipping mishaps, and problems with shipping services. Customers frequently mention inconsistencies in sizing, limited availability in larger or specific sizes, and difficulty finding the right fit. The return and exchange process is often described as inflexible, complicated, or inconvenient, and some shoppers are frustrated by store closures, lack of locations, or poor service at certain outlets. Additionally, regular prices are seen as a barrier by some, with reliance on sales for affordability.
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How Trusted Shops prevents fake reviewsReviewswww.boboli.com.nl
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Excellent products
The experience with the clothing is excellent in quality and design.
But they should hire a better company for shipping, as they lie and say they came and no one was there, which is impossible, and we also suffered with another brand with the same shipping company.
When you go to pick it up, you have to go twice because they don't have the product.
Excellent Boboli, terrible distribution company.
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Sweat jackets, dress, and T-shirt new and on sale
Visually, I really liked the blue girls' sweat jacket and the dress. Unfortunately, after washing, the inner protective film came off. I was disappointed about that. Also, this protector frays a lot. Please choose better quality for inner protection next time. But I will certainly buy again, as the children's clothing is exceptionally beautiful. The boys' sweat jacket and the T-shirt are very nice and of good quality. I was very pleased with them.
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My first time and I'm sure I'll repeat
This is the first time I have bought from Boboli's online store, and the experience has been impeccable.
The shipping process was perfect, fast, and the package arrived within the estimated time and in optimal condition. Regarding the clothes, the quality is fantastic, with very carefully crafted finishes and very pleasant fabrics for children. Moreover, the garments are exactly as they are presented in the website photos, both in colors and designs. Without a doubt, an absolutely recommendable brand. I will definitely buy again!
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Great products - challenging shipping
Boboli's products are pretty and of good quality and I like them a lot. Unfortunately, there is a deduction of one star for the experience with the transport service. During delivery, the communicated time slots for delivery were not adhered to twice. First, the delivery was announced one day earlier, it did not happen. Then a new time slot was announced for the next weekday, the delivery did not occur in that one either, but outside the specified period. For the return, I was informed that the transport service would contact in advance to agree on a pickup date, which also did not happen. Fedex suddenly showed up at the door wanting to take the return. Luckily, I was at home because I was on vacation. To avoid unnecessary trips, pickup should be coordinated with customers in the future.
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UNHAPPY WITH THE DELIVERY
The merchandise arrived well and I like it. The problem I had was with the delivery. It was not delivered on the dates they indicated. When it was delivered later, I asked them to leave it at the concierge if I wasn't home, and they didn't. I was unable to reach anyone by phone. In the end, I said to deliver it to a pick-up point and a family member had to go get it because I had to leave on a trip. I don't think I will shop online again.
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I like all Boboli collections, perhaps they were more original before, but now they are fine.
What I would improve is having a phone for information and simplifying the exchange process, as it's complicated to change for a bigger or smaller size. You have to return the garment(s) and buy again.
Making the expense twice and waiting for the refund of the exchanged amount is a bit complicated.
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Precious designs and good quality
Very, very beautiful designs. The quality of the knitwear is excellent. I have bought jackets that, two seasons later, still look like new, enduring washes as if nothing. The cotton could be a little better. For the price they have, items like leggings are quite basic. In this case, you pay for design rather than fabric quality (which is not bad at all, but could be better).
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We love everything!!! what I can say is that my son is 138 cm tall and is 8 years old, he wears size 10 or 12 years. And there are things we see for much older kids, the more striking designs for little ones only go up to size 8 and I think they get small.
It would also be great to have more sets in large sizes like tracksuits for back to school, it would be wonderful.
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I think it would be very convenient to be able to change…
I think it would be very convenient to be able to exchange items if you have chosen the wrong size. The fact of having to return and make a new order with the size you need is not operational. Moreover, if you haven't reached the minimum for free shipping, you have to pay shipping costs again. From my perspective and experience, it would be an aspect to improve and facilitate the processes.
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Exceptional in return service
Apart from your clothes that I love because of the colors, I tried the return service. And I must say, super excellent! In the evening I initiated the return, and in the morning they picked it up. The only downside is the app, it gave me an error and in the end, I received three emails with three different return numbers.
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Less Stereotypes
I like the quality of the clothes and the original and colorful designs.\n\nI believe there is much room for improvement in eliminating stereotypes. Clothing brands have the opportunity to advance in a more egalitarian society. Incorporate color into children's designs and shapes like flowers and hearts.
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Being able to make returns through the Post Office. I live in Buitrago de Lozoya and have to travel 60 km round trip to go to La Cabrera to the delivery point. The post office is more accessible and can pick it up if you are a person with reduced mobility. Thank you, Maribel
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Speed and efficiency. The only downside I see is that the Boboli store in Vitoria has been closed. There is one in El Corte Inglés, but it's not the same. The service and product availability are bad. Thank you very much.
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Suggestion for Improvement and Congratulations
Improve: In a search, you select the filters you need, access an article to view it, and when you want to exit to continue the search with the same selected criteria, the page reloads and you have to select the criteria again. This happens on mobile, I checked if I was doing something wrong, but I tried to go back after viewing the selected item to continue the search, and it always "reloads". I love that it's well compartmentalized regarding sales or discounts of 50% and 60%, it's not the same, so the search is more enjoyable depending on the budget I can spend at that moment.
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I love the originality of the pieces! I always find a cute and different set in every collection, at an affordable price. The online purchase was very fast in delivery, perfect! The only downside happens in the stores, which usually only have one unit of each size. But with online orders working, the problem is solved.
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Very good products for children. Only downside ... the delivery by FEDEX!!! Deadlines not met and unexplained loss of packages and amateurism of the telephone operators in the after-sales service is deplorable. For an order placed on 16/07, delivery (after 5 complaints) was made on August 7!!!! A piece of advice: use another delivery service, the Post or UPS, for example!!!
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Color and quality
I am always delighted with the quality and beauty of boboli clothing. It has become a staple in the children's wardrobe. The value for money is there. The clothes withstand time - it is possible to pass them from one child to another.
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Very cute clothes
The site is very good, responds instantly, I value that a lot because I have no time to waste. The clothes are very cute, the packaging is detailed! Fantastic. And the speed of delivery. Very good shopping experience.
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I love the clothing from Boboli and the qual ...
I love the clothing from Boboli and the quality of their fabrics. It is true that the price is high, but I take advantage of the sales period for that. The delivery was quick and everything arrived in perfect condition.
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The shipment received perfectly, was tracked at all times. The shop assistants in the Gran de Gracia store in Barcelona are very professional, attentive, and pleasant. Congratulations to the entire Boboli team!!!
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Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Rating for www.boboli.com.nl
4.64
Excellent14 reviews
since Mar 5, 2024
Contact
- www.boboli.com.nl
- info@boboli.es
- Llinars de la Valles - Barcelona, ESP
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