Review summary
Customers appreciate the responsiveness and helpfulness of the support team and value clear communication and updates when provided. Several reviewers also mention the ease of setup, use, and management of the product. However, many customers report recurring issues with product reliability, including sensors or core units failing, short device lifespans, and manufacturing faults. There is frustration with slow shipping times, lack of tracking, delivery delays, and, in some cases, not receiving orders at all. Customers are dissatisfied with how warranty claims and refunds are handled, citing refusals, insufficient compensation, and lack of coverage for failures. Some find calibration and connection difficult or complicated. Additionally, customers feel the product is expensive considering its short lifespan, recurring issues, and lack of satisfactory compensation for failures. Issues with lack of information, unreturned emails, or difficulty reaching support are also noted.
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