Good

229 total reviews
80 reviews in the last 12 months

48 %

13 %

5 %

23 %

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Review summary

Some customers find the product easy and user-friendly, appreciating its straightforward setup and operation. However, many customers report issues with the durability, reliability, and build quality of the devices and sensors, often citing premature failures. Customer service is often described as slow to respond, difficult to reach, and sometimes unhelpful in resolving issues. Shipping times are frequently long, with complaints about lack of delivery updates, missing orders, and problems with customs and taxes. Additionally, customers are often dissatisfied with the warranty process, citing rejected claims, insufficient discounts, and lack of renewal for replaced parts. Some users also experience difficulties with setup, calibration, and instructions, leading to frustration.

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Reviewsondilo.com/en/

Community member

1 Reviews

Verified

Kit de calibration inutilisable.

Kit de calibration inutilisable pour calibrer la sonde ph acheté il y a un an.

Reply from ondilo.com/en/

Hello, could you please open a support ticket via the following link: https://ondilo.com/en/support/contact-customer-service/ The Ondilo team.

Community member

1 Reviews

Verified

Shipping takes long time and the price you get is without taxes

Reply from ondilo.com/en/

Hello, Following your order placed on 10 May, your parcel was prepared and dispatched the following day. We are sorry that the carrier took so long to deliver your parcel to Norway. We will pass this information on to the carrier. The Ondilo team.

Community member

1 Reviews

Verified

First product was sold to me under the wellis brand in 2023. This failed in 2024, so a replacement probe was sent out. This did not work, so a whole new core device was sent under warranty. This lasted another 18 months and has now started to fail. Despite me spending £80+ on a replacement probe, I was then told the device has failed again, and the customer support team offered me 30% off a replacement. Two weeks on, after a lot of toing and froing on the tracking, the tracking suggests the parcel is going back to the sender! Despite not even making it out of France. Support is difficult to reach, and is slow to reply. The devices don’t last. It’s a fantastic product when it works but it fails too often. There doesn’t seem to be a decent cost effective alternative…

Reply from ondilo.com/en/

Hello Michael, we’re sorry to hear that you’ve had some issues with your product. Regarding the delivery, we’ve lodged a complaint with the carrier and will resend the item as soon as possible. We apologise for any inconvenience caused.

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You have the best product om the market in my opinion although there are some hardware issues that sometimes occur. You do have a great support that helps out in those rare occasions

Community member

1 Reviews

Verified

I ordered and paid on 18 April, but didn't receive any news from you. When I contacted the client service, I was told that there was an issue with the paypal payment, although the money was withdrawn from my bank account. Why didn't Ondilo contact me to inform me of this issue? As agreed, I then sent a proof of the payment by mail on Wednesday, but again no news from Ondilo and the status of my order is still 'en attente'.

Reply from ondilo.com/en/

Whilst checking your order, we identified a connection issue between PayPal and our ordering system, which prevented the order from being updated. This type of incident occurs on PayPal’s end, and unfortunately we are not immediately notified in this specific case. This also explains the processing delay and the order remaining on hold. However, our team did reply to you on the very day you made your enquiry. We have received your proof of payment and your order is being dispatched today. Please do not hesitate to contact us if you have any further questions.

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1 Reviews

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Very difficult to connect the device and calibration issues are complicated

Reply from ondilo.com/en/

Hello Terence, We’re sorry to hear that you’re having issues with the new ICO you’ve just received. Please contact our support team so we can resolve this issue. The Ondilo team.

Community member

1 Reviews

Verified

I didn’t receive my order

I didn

Reply from ondilo.com/en/

Hello. Please accept our apologies for this delay, which was beyond our control. We have just lodged a claim with the carrier. We will be arranging a second dispatch.

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About

ondilo.com/en/

Discover on Ondilo.com the ICO range of products for pools and spas. ICO monitors your pool water 24/7. It analyzes and anticipates water changes and sends you personalized recommendations on your mo...

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ondilo.com/en/
Reviews:

229 total reviews 80 reviews in the last 12 months

Good

229 total reviews
80 reviews in the last 12 months

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Certified since: Aug 30, 2021

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Review summary

Authentic reviews from real people.

Reviewsondilo.com/en/

Kit de calibration inutilisable.

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I didn’t receive my order

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Good

229 total reviews80 reviews in the last 12 months

TrustmarkValidIncludes Buyer Protection

Certified since: Aug 30, 2021

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Trusted Shops Buyer Protection

Review summary

Authentic reviews from real people.

Reviewsondilo.com/en/

Kit de calibration inutilisable.

Reply from ondilo.com/en/

Reply from ondilo.com/en/

Reply from ondilo.com/en/

Reply from ondilo.com/en/

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I didn’t receive my order

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Verified Reviews

Imported Reviews

ondilo.com/en/

ondilo.com/en/

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229 total reviews
80 reviews in the last 12 months

Trustmark
Valid
Includes Buyer Protection