Certified since: Dec 23, 2019
The Trustmark indicates trustworthy online retailers.
- Verified identity
- Encrypted data transfer
- Clear ordering process
Trusted Shops Buyer Protection
This company offers Trusted Shops’ buyer protection up to €2,500. Find out
Review summary
Customers overwhelmingly praise the fast, punctual, and reliable delivery of their orders, often noting how quickly items arrive—even internationally. Customer service is described as helpful, responsive, and solution-oriented, with many customers highlighting the personal attention and professionalism of the staff. Many customers appreciate the competitive and fair pricing, frequent deals, and the overall value for money provided. Products are generally received in excellent or as-described condition, with packaging and product integrity frequently highlighted as exceeding expectations. Customers value the knowledgeable, competent staff and the expert guidance received both online and in-store. The website is frequently described as clear, user-friendly, and informative. A few customers mention issues with advertising and clarity about stock or shipping costs. Additionally, while the returns and refunds process is generally straightforward and fair, some customers note delays or additional costs when returning items.
This text was automatically created by an AI system from user reviews.
Was this information helpful to you?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsTelstar Surf
(55)
(30)
(34)
(134)
(1204)
Cross-market review
Verified
Cross-market review
Good delivery, of mast and mast extension, by FedEx (on July 30, 2026)
First of all: the link in the received email did not respond. I solved this by opening the link in another browser; it worked. I had a nice conversation with the person who answered the phone when I called TELSTAR SURF. (I don't remember the date anymore). We talked about the painter Quinten Massijs, among other things. It came up, (because we share the same first name). I asked, among other things, when the package would arrive. NB: I did receive the date from FedEx, but not the delivery time. (This unlike, for example, Post NL who, besides the day, also indicates (approximately) the delivery time. (I informed them). I am satisfied with the delivery. The package was delivered in good condition.
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
Great selection of windsurf equipment, fast shipping
Great selection of windsurf equipment including the latest models. Order deliveries are fast and costs are low.
Excellent end-of-summer sales, making it attractive to buy new rather than used.
Additionally, the blogs on the site with videos illustrating the choice and use of windsurf equipment are well-made and very useful.
Automatically translated from Italian
Cross-market review
Verified
Cross-market review
Top deals, smooth process and fast shipping
Thanks to the good reviews and top deals, I ordered my kite at telstarsurf.de. The shop offers a wide selection for kite surfers at fair prices; ordering and payment went smoothly, customer service responded quickly (among others in English/Dutch), and the shipping to Germany was swift. My kite arrived in its original packaging and in perfect condition — highly recommendable. Thank you!
Automatically translated from German
Cross-market review
Verified
Cross-market review
I am a little puzzled, I had found the right boma and lines, at a good price, ordered and immediately accepted, I received the order confirmation and the notice that the goods were being prepared for shipment. Shortly after, I receive another email where they tell me that the material will be sent separately with two different shipments and then shortly after I am told that the lines have been shipped and that they will refund me the cost of the boma.....nothing to say, refund carried out, but if you told me you were preparing the shipment, I believe you checked that there was availability in the warehouse, I do not understand, maybe it was holiday time, anyway thanks, the lines really arrived in a short time.
Automatically translated from Italian
Cross-market review
Verified
Cross-market review
Good service but maintain alertness
Good service, however, I had to call to find out where my paddle was.
It wasn't clear that it hadn't been sent yet. I called an employee and they asked me to send an email about the unarrived shipment, even though I had already sent this email. So you can enhance your internal alertness. Besides that, everything was resolved excellently and I am happy with my purchase! The involved employee I spoke to on the phone was extremely friendly, handled it properly, and solved the problem as expected! Kudos!
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
Competent and reliable staff. I bought a windsurf board in August and asked for particularly robust packaging due to the distance and couriers in my area: the TelstarSurf staff responded immediately, providing double packaging that I then found to be expertly done. Well done!!!
Automatically translated from Italian
Cross-market review
Verified
Cross-market review
Service at Telstar Surf is always top-notch
At Telstar, service is always top-notch, even after purchase. There are always stories popping up of people who were well helped after making a wrong choice or having a problem after the warranty expired. Truly recommended, I wouldn’t know where they do it better in this regard than at Telstar.
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
I purchased two sails online from this windsurf shop and the experience was excellent. The website is clear and easy to navigate, with detailed descriptions that helped me choose without difficulty.
Shipping was fast and fully trackable, and the sails arrived perfectly packaged with no issues. The products fully met my expectations and are of great quality.
Reliable and professional service — I highly recommend this shop to anyone buying windsurf equipment online!
Automatically translated from Italian
Verified
Prompt process, all great
Prompt process, quick shopping abroad, prompt response from support team when asked.
I'm happy with the store.
Only thing that annoyed me is the repeated emails after the purchase that asked me to rate the store.
Cross-market review
Verified
Cross-market review
Super organized with them, called shortly after my order. Then together decided it needed to be canceled. And bought a nice surfboard instead of 2 sails! \n\nVery happy with the service!
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
They called me to ask if I understood what I was buying (unsold sail from 2024) and if I was sure I wanted to buy it (I had already paid). I confirmed. The sail arrived very quickly. The sail is amazing!
Automatically translated from Italian
Cross-market review
Verified
Cross-market review
Fast delivery and friendly communication
A small problem in the ordering process was resolved promptly and the delivery was then extremely fast. And that with friendly and personal communication. Perfect :-) I am also very satisfied with the SUP I ordered :-))
Automatically translated from German
Cross-market review
Verified
Cross-market review
Solution-oriented!!
Despite a delayed delivery, customer service helped me very correctly and offered a suitable solution to allow me to go on vacation with gear. Kudos.
Automatically translated from Dutch
Cross-market review
Verified
Cross-market review
Surf quickly via the internet
Fast delivery and in case of negligence from the delivery service, active in resolving the issue. Easily accessible customer service without Chambers of AI voices. Quick response to emails.
Automatically translated from Dutch
Verified
C’était un service Parfait, j’ai reçu mon matériel, parfaitement conditionné seulement cinq jours après la commande
Je suis très satisfaite
Cross-market review
Verified
Cross-market review
Excellent seller very professional, the purchased material works perfectly and as described, the delivery was impeccable, I will definitely continue to use your store.
Automatically translated from Italian
Verified
Always prompt and quick. Top brands.
This is the third substantial order I've made to TELSTARSURF and they delivered wonderfully: smoothly and swiftly.
This very last order, a severne foil front wing was not easely available on the market but they had it and the shipment was very quick (to Italy).
I am very satisfied. I will come back FOR SURE. THANK YOU
Cross-market review
Verified
Cross-market review
Fast reply fast shipping
Customer service with fast reply once ordered items shipped very soon, (same day or day after)
Shipping service offered very very good.
Items absolutely perfect.
In the global excellent service.
10/10
Automatically translated from Italian
Cross-market review
Verified
Cross-market review
Good service but with a small (and fixable) shortcoming
The ordered item met the expectations and arrived on time. Unfortunately, the purchase invoice was missing from the package, which I requested to be sent via email.
Automatically translated from Italian
Cross-market review
Verified
Cross-market review
Wiervin not yet delivered
I ordered something online, and now it turns out there is a 6-week delivery time (that was eventually properly notified via email). I believe your site said the item would be in stock. It was a wiervin, and I ordered a screw with it. The screw was delivered properly, but I cannot (yet) use it because I do not have the fin yet.
However, I am already receiving a request to fill out an evaluation.
Automatically translated from Dutch
To Verify Authenticity
Verified Reviews
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.Imported Reviews
They are not included in the overall rating. No verification measures have been taken.Cross-market reviews
Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Local score
4.72
Excellent856 total reviews121 reviews in the last 12 months
Contact
Telstar Surf
Visit websiteAbout
Telstar Surf
Telstar Surf Shop offers a wide range of watersport products. They are specialists within the kite- and windsurf world. Discover the windsurf, kitesurf and SUP materials online or in the shop. They...
This company has linked Trusted Shops profiles.