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Review summary
Customers consistently highlight the fast and timely delivery of their orders, as well as the high quality and accurate description of products. The secure and protective packaging is appreciated, ensuring products arrive in good condition. Customer service is frequently praised for its responsiveness, helpfulness, and effective problem resolution. Additionally, shoppers value the competitive and fair pricing, with regular mentions of good deals and price matching. The website is generally considered easy to navigate and informative, and most orders are fulfilled correctly. Returns and refunds are typically handled professionally. Some customers note occasional delays or split shipments, and a few experience issues with receiving incorrect or incomplete orders. Although packaging is usually effective, there are isolated reports of damaged boxes. There are also some negative comments regarding customer service follow-up and the returns process, which can sometimes be slow or costly. A minority of customers mention technical issues or unclear information on the website, and rare problems with defective or incorrect items.
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How Trusted Shops prevents fake reviewsReviewsTelstar Surf
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Cross-market review
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Cross-market review
North Nova 5.4 2025
I ordered a North Nova 5.4 - 2025. Delivery was ok and quite rapid. The first time I used the wing I inflated, went into the water, but after half an hour I realised that the leading edge was very low: the wing was losing air in a dangerous way. Fortunately I managed to come back to the shore. After some emails with telstar customer service they decided to give my money back and organised the restitution. Thank you telstar, well done. Not very happy with North.
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Best European dealer!!!
Great shop with excellent prices and a fantastic selection of the best brands in kitesurfing and windsurfing.
They offer very competitive prices, and the customer service is outstanding: fast, helpful, and always available to assist.
Highly recommended for anyone looking for quality products, great deals, and reliable service!!!
10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐
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Cross-market review
Good delivery, of mast and mast extension, by FedEx (on July 30, 2026)
First of all: the link in the received email did not respond. I solved this by opening the link in another browser; it worked. I had a nice conversation with the person who answered the phone when I called TELSTAR SURF. (I don't remember the date anymore). We talked about the painter Quinten Massijs, among other things. It came up, (because we share the same first name). I asked, among other things, when the package would arrive. NB: I did receive the date from FedEx, but not the delivery time. (This unlike, for example, Post NL who, besides the day, also indicates (approximately) the delivery time. (I informed them). I am satisfied with the delivery. The package was delivered in good condition.
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Great selection of windsurf equipment, fast shipping
Great selection of windsurf equipment including the latest models. Order deliveries are fast and costs are low.
Excellent end-of-summer sales, making it attractive to buy new rather than used.
Additionally, the blogs on the site with videos illustrating the choice and use of windsurf equipment are well-made and very useful.
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I am a little puzzled, I had found the right boma and lines, at a good price, ordered and immediately accepted, I received the order confirmation and the notice that the goods were being prepared for shipment. Shortly after, I receive another email where they tell me that the material will be sent separately with two different shipments and then shortly after I am told that the lines have been shipped and that they will refund me the cost of the boma.....nothing to say, refund carried out, but if you told me you were preparing the shipment, I believe you checked that there was availability in the warehouse, I do not understand, maybe it was holiday time, anyway thanks, the lines really arrived in a short time.
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Top deals, smooth process and fast shipping
Thanks to the good reviews and top deals, I ordered my kite at telstarsurf.de. The shop offers a wide selection for kite surfers at fair prices; ordering and payment went smoothly, customer service responded quickly (among others in English/Dutch), and the shipping to Germany was swift. My kite arrived in its original packaging and in perfect condition — highly recommendable. Thank you!
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Good service but maintain alertness
Good service, however, I had to call to find out where my paddle was.
It wasn't clear that it hadn't been sent yet. I called an employee and they asked me to send an email about the unarrived shipment, even though I had already sent this email. So you can enhance your internal alertness. Besides that, everything was resolved excellently and I am happy with my purchase! The involved employee I spoke to on the phone was extremely friendly, handled it properly, and solved the problem as expected! Kudos!
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Aanrader voor aankopen surfmateriaal
Zeer goede en duidelijke communicatie bij aankoop en voor levering. Ondanks files en vertraging werd tijdig contact opgenomen met de klant zodat de levering toch kon doorgaan. Tevens goed verpakt voor buitenlands transport. Een echte aanrader voor een aankoop van surfmateriaal!
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Reliability and Punctuality
I received my purchase perfectly packed and ahead of schedule. The purchase on the site was easy and quick. The package contained exactly what was ordered. The courier who delivered the package was courteous and thorough.
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Small problem with delivery well resolved
I have already bought several times from TELSTAR.\nAlways everything perfect, this time there was a small error with the delivery address, but it was resolved by the courier and the TELSTAR staff were also willing to find a solution.\n\nThe quality of the service is especially evident when these problems occur. I highly recommend this seller.
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Competent and reliable staff. I bought a windsurf board in August and asked for particularly robust packaging due to the distance and couriers in my area: the TelstarSurf staff responded immediately, providing double packaging that I then found to be expertly done. Well done!!!
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Service at Telstar Surf is always top-notch
At Telstar, service is always top-notch, even after purchase. There are always stories popping up of people who were well helped after making a wrong choice or having a problem after the warranty expired. Truly recommended, I wouldn’t know where they do it better in this regard than at Telstar.
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First order and everything went very well
Quick shipment of the ordered products, they don't hesitate to send in multiple shipments if some products are available before others. Everything went as it should, a shop from which I will probably order other products, it seems very reliable to me
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I am very satisfied with the service and the purchased material, I'm just sorry that I had to pay for a return due to a mistake, a Y in front of the size measurement, in fact, I received a size 52yunior instead of 52!\nOtherwise, there's nothing to complain about!
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Cross-market review
I purchased two sails online from this windsurf shop and the experience was excellent. The website is clear and easy to navigate, with detailed descriptions that helped me choose without difficulty.
Shipping was fast and fully trackable, and the sails arrived perfectly packaged with no issues. The products fully met my expectations and are of great quality.
Reliable and professional service — I highly recommend this shop to anyone buying windsurf equipment online!
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Prompt process, all great
Prompt process, quick shopping abroad, prompt response from support team when asked.
I'm happy with the store.
Only thing that annoyed me is the repeated emails after the purchase that asked me to rate the store.
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I have known Telstar for several decades, we always visit the surf shop when we are on vacation at Veluwemeer to see new innovations or to buy something.
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Super organized with them, called shortly after my order. Then together decided it needed to be canceled. And bought a nice surfboard instead of 2 sails! \n\nVery happy with the service!
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I replaced the boom of a wing due to an error...
I replaced the boom of a wing due to the wrong size.
The procedure was a bit lengthy, but everything went well.
I recommend Telstarsurf.
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They called me to ask if I understood what I was buying (unsold sail from 2024) and if I was sure I wanted to buy it (I had already paid). I confirmed. The sail arrived very quickly. The sail is amazing!
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Verified Reviews
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4.79
Excellent881 reviews
since Oct 28, 2019
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Telstar Surf Shop offers a wide range of watersport products. They are specialists within the kite- and windsurf world. Discover the windsurf, kitesurf and SUP materials online or in the shop. They...
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