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Review summary
Customers overwhelmingly praise the fast, punctual, and reliable delivery of their orders, often noting how quickly items arrive—even internationally. Customer service is described as helpful, responsive, and solution-oriented, with many customers highlighting the personal attention and professionalism of the staff. Many customers appreciate the competitive and fair pricing, frequent deals, and the overall value for money provided. Products are generally received in excellent or as-described condition, with packaging and product integrity frequently highlighted as exceeding expectations. Customers value the knowledgeable, competent staff and the expert guidance received both online and in-store. The website is frequently described as clear, user-friendly, and informative. A few customers mention issues with advertising and clarity about stock or shipping costs. Additionally, while the returns and refunds process is generally straightforward and fair, some customers note delays or additional costs when returning items.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsTelstar Surf
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Due to a delivery delay issue, the site agreed to refund me promptly. Very professional! I think the rest should follow in terms of service quality.\n
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I had to wait a little bit more than expected and the tracking code did not show actual status of the shipment. But the customer service was responsive and the order came eventually and the board was very well packed.
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Quick Delivery, but it was in two different parcels on different days. Rather confusing after the frist parcel if the other item was forgotten. But that arrived in the second parcel.
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Good Work
good web presence, quick corrections, good selection.. Annoying, the advertisement that constantly pops up even though you've already ordered.. that's too much advertising
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Friendly and well assisted! Pleasant experience and received my windsurfing harness quickly and in good order.
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Free shipping ... not quite
A small issue was irritating: it is advertised as free shipping from 50€. In the sales processing, however, you are confronted with 20€, because you bought a sail. The 20€ is fine; only the blanket advertising before is not. Why not be open from the start: from 50€ free; except sails, masts, ... port = 20€.
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Fast delivery, used customer service with a question about the product. Super fast assisted and corrected, really a solid 10
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The size indication on the Pro Limit pants was difficult. I can only get my feet through the openings with a lot of effort.
Shipping, etc. was all great.
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Helpful and quickly resolved.
I had ordered the wrong fin. After a phone call, it was excellently and quickly resolved.
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Very good experience with Telstarsurf. Very fast shipping and receipt, even though I am in France.
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Got 4 Duotone at an absolute top...
Received 4 Duotone at an absolute top price.
Service and processing were absolutely top.
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product description not complete (e.g. leash included, 2 trees included),
but delivered very quickly.
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So far so good, the box was unfortunately half open. The quality of the box was not particularly good. But everything was there. Otherwise, all good.
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I was excellently guided by Florian, both in the lesson and in the purchase of my wingfoil set.
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Excellent delivery, my board was really well packed in to avoid any dents :). Also helpful support folks, my question was answered in hours. Thank you!
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Thrilled!
Very fast and accurate processing of my order (ordered a SUP). Delivery was also very fast. I am very satisfied and thank the team at Telstar Surf sincerely!
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I have had very good experiences with this company. The wingfoil board set arrived with Fedex punctually, before Christmas.\nAlso, in response to my request that it was a gift, they quickly replied that the goods would be sent immediately. The price/performance ratio is simply top.\nAnytime again, a company where you can rely - thank you very much!\nThis will be my company where I order everything in the future regarding kiting.\n\nVG\n\nHubert Jehle
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Quick Delivery
Quick delivery, without shipping charges\nHowever, I can only test the fin next week!
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good service: price match
I found a sheet at a lower price and they matched it and sent it immediately. Good service!
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I bought new equipment a pr…
I bought new equipment at a used price, everything arrived quickly and was as described. I simply couldn't believe it until the material arrived. Fantastic!
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Verified Reviews
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Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.Local score
4.72
Excellent856 total reviews121 reviews in the last 12 months
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Telstar Surf
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Telstar Surf
Telstar Surf Shop offers a wide range of watersport products. They are specialists within the kite- and windsurf world. Discover the windsurf, kitesurf and SUP materials online or in the shop. They...
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