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Review summary
Customers consistently highlight the fast and timely delivery of their orders, as well as the high quality and accurate description of products. The secure and protective packaging is appreciated, ensuring products arrive in good condition. Customer service is frequently praised for its responsiveness, helpfulness, and effective problem resolution. Additionally, shoppers value the competitive and fair pricing, with regular mentions of good deals and price matching. The website is generally considered easy to navigate and informative, and most orders are fulfilled correctly. Returns and refunds are typically handled professionally.
Some customers note occasional delays or split shipments, and a few experience issues with receiving incorrect or incomplete orders. Although packaging is usually effective, there are isolated reports of damaged boxes. There are also some negative comments regarding customer service follow-up and the returns process, which can sometimes be slow or costly. A minority of customers mention technical issues or unclear information on the website, and rare problems with defective or incorrect items.
This text was automatically created by an AI system from user reviews.
Fin of great quality with protective cover. Free shipping, very quick processing. I would order again at Telstar Surf.
Automatically translated from German
Community member
7 Reviews
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Men's Wetsuit
Fast delivery!
Article as described. Unfortunately, size M was too small, even though according to the size chart M should fit.
This should be corrected by the manufacturer to avoid incorrect deliveries.
Automatically translated from German
Community member
3 Reviews
Verified
definately ordering again at Telstar when needing some surf gear
Ordering was quick and no problems at all with delivery. Harness (ION Rival) was great and fit felt perfect.
Community member
2 Reviews
Cross-market review
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Fast delivery and friendly communication
A small problem in the ordering process was resolved promptly and the delivery was then extremely fast. And that with friendly and personal communication. Perfect :-) I am also very satisfied with the SUP I ordered :-))
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Community member
2 Reviews
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Everything perfect.
I ordered a tree and a boom. Everything arrived very quickly and the packages were excellently packed.
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Community member
2 Reviews
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Solution-oriented!!
Despite a delayed delivery, customer service helped me very correctly and offered a suitable solution to allow me to go on vacation with gear. Kudos.
Automatically translated from Dutch
Community member
1 Reviews
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Surf quickly via the internet
Fast delivery and in case of negligence from the delivery service, active in resolving the issue. Easily accessible customer service without Chambers of AI voices. Quick response to emails.
Automatically translated from Dutch
Community member
1 Reviews
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Correct Seller
Correct seller, punctual. precise, simple things that however recently are becoming increasingly rare.
Automatically translated from Italian
Community member
4 Reviews
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Annoying that 1 order of 3 items occurs in 3 different deliveries. You choose to order on 1 site to receive everything together... in this case, had I known this beforehand, I would have ordered on different sites and paid even less.
This must be mentioned on your website or at checkout.
Automatically translated from Dutch
Community member
1 Reviews
Verified
C’était un service Parfait, j’ai reçu mon matériel, parfaitement conditionné seulement cinq jours après la commande
Je suis très satisfaite
Community member
1 Reviews
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Excellent seller very professional, the purchased material works perfectly and as described, the delivery was impeccable, I will definitely continue to use your store.
Automatically translated from Italian
Community member
1 Reviews
Verified
Always prompt and quick. Top brands.
This is the third substantial order I've made to TELSTARSURF and they delivered wonderfully: smoothly and swiftly.
This very last order, a severne foil front wing was not easely available on the market but they had it and the shipment was very quick (to Italy).
I am very satisfied. I will come back FOR SURE. THANK YOU
Community member
12 Reviews
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Fast reply fast shipping
Customer service with fast reply once ordered items shipped very soon, (same day or day after)
Shipping service offered very very good.
Items absolutely perfect.
In the global excellent service.
10/10
Automatically translated from Italian
Community member
1 Reviews
Verified
Everything went well. I’m happy and don’t find any specific things to be improved.
Community member
1 Reviews
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Excellent customer service but website could be improved
Excellent customer service. Website often slow or even blocked.
Automatically translated from Italian
Community member
2 Reviews
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Good service but with a small (and fixable) shortcoming
The ordered item met the expectations and arrived on time. Unfortunately, the purchase invoice was missing from the package, which I requested to be sent via email.
Automatically translated from Italian
Community member
2 Reviews
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Fast and uncomplicated purchase processing and delivery. Thank you!
Automatically translated from German
Community member
1 Reviews
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Communication - fast and perfect
Sending duration - fast and uncomplicated
Service - excellent
Automatically translated from German
Community member
4 Reviews
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Product is reliable and quickly shipped. Price/performance top.
Automatically translated from German
Community member
2 Reviews
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Very good surf shop
Efficient. Fast delivery, good equipment and good advice.
Automatically translated from French
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Cross-market reviews
Reviews that have been collected via merged profiles. These reviews are included in the global score and may be displayed in translated form.
Telstar Surf Shop offers a wide range of watersport products. They are specialists within the kite- and windsurf world.
Discover the windsurf, kitesurf and SUP materials online or in the shop. They...
Companies or corporate groups that operate online shops in different markets can link their profiles so that consumers can obtain an overall picture of all registered online shops and the collected reviews. The operators of the individual online shops may differ. The criteria for linking profiles can be viewed here. Reviews originating from other profiles are presented as "cross-market reviews."