Telstar Surf
Reviews:

8,957 reviews for this company's 6 websites, 881 for telstarsurf.com 

4.62

Excellent

8,957 reviews for this company's 6 websites since Oct 28, 2019
5
82 %
4
9 %
3
2 %
2
2 %
1
4 %
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Certified since: Dec 23, 2019
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Review summary

Customers consistently highlight the fast and timely delivery of their orders, as well as the high quality and accurate description of products. The secure and protective packaging is appreciated, ensuring products arrive in good condition. Customer service is frequently praised for its responsiveness, helpfulness, and effective problem resolution. Additionally, shoppers value the competitive and fair pricing, with regular mentions of good deals and price matching. The website is generally considered easy to navigate and informative, and most orders are fulfilled correctly. Returns and refunds are typically handled professionally. Some customers note occasional delays or split shipments, and a few experience issues with receiving incorrect or incomplete orders. Although packaging is usually effective, there are isolated reports of damaged boxes. There are also some negative comments regarding customer service follow-up and the returns process, which can sometimes be slow or costly. A minority of customers mention technical issues or unclear information on the website, and rare problems with defective or incorrect items.

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ReviewsTelstar Surf

(65)
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(1193)
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Andreas A.
14 Reviews
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Bassum
Cross-market review
 Verified
Cross-market review
Fin of great quality with protective cover. Free shipping, very quick processing. I would order again at Telstar Surf.
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Community member 
7 Reviews
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Men's Wetsuit

Fast delivery! Article as described. Unfortunately, size M was too small, even though according to the size chart M should fit. This should be corrected by the manufacturer to avoid incorrect deliveries.
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Community member 
3 Reviews
 Verified

definately ordering again at Telstar when needing some surf gear

Ordering was quick and no problems at all with delivery. Harness (ION Rival) was great and fit felt perfect.
Community member 
2 Reviews
Cross-market review
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Cross-market review

Fast delivery and friendly communication

A small problem in the ordering process was resolved promptly and the delivery was then extremely fast. And that with friendly and personal communication. Perfect :-) I am also very satisfied with the SUP I ordered :-))
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Community member 
2 Reviews
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Everything perfect.

I ordered a tree and a boom. Everything arrived very quickly and the packages were excellently packed.
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Community member 
2 Reviews
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Solution-oriented!!

Despite a delayed delivery, customer service helped me very correctly and offered a suitable solution to allow me to go on vacation with gear. Kudos.
Automatically translated from Dutch
Community member 
1 Reviews
Cross-market review
 Verified
Cross-market review

Surf quickly via the internet

Fast delivery and in case of negligence from the delivery service, active in resolving the issue. Easily accessible customer service without Chambers of AI voices. Quick response to emails.
Automatically translated from Dutch
Community member 
1 Reviews
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Correct Seller

Correct seller, punctual. precise, simple things that however recently are becoming increasingly rare.
Automatically translated from Italian
Community member 
4 Reviews
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Cross-market review
Annoying that 1 order of 3 items occurs in 3 different deliveries. You choose to order on 1 site to receive everything together... in this case, had I known this beforehand, I would have ordered on different sites and paid even less. This must be mentioned on your website or at checkout.
Automatically translated from Dutch
Community member 
1 Reviews
 Verified
C’était un service Parfait, j’ai reçu mon matériel, parfaitement conditionné seulement cinq jours après la commande Je suis très satisfaite
Community member 
1 Reviews
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Cross-market review
Excellent seller very professional, the purchased material works perfectly and as described, the delivery was impeccable, I will definitely continue to use your store.
Automatically translated from Italian
Community member 
1 Reviews
 Verified

Always prompt and quick. Top brands.

This is the third substantial order I've made to TELSTARSURF and they delivered wonderfully: smoothly and swiftly. This very last order, a severne foil front wing was not easely available on the market but they had it and the shipment was very quick (to Italy). I am very satisfied. I will come back FOR SURE. THANK YOU
Community member 
12 Reviews
Cross-market review
 Verified
Cross-market review

Fast reply fast shipping

Customer service with fast reply once ordered items shipped very soon, (same day or day after) Shipping service offered very very good. Items absolutely perfect. In the global excellent service. 10/10
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Community member 
1 Reviews
 Verified
Everything went well. I’m happy and don’t find any specific things to be improved.
Community member 
1 Reviews
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Excellent customer service but website could be improved

Excellent customer service. Website often slow or even blocked.
Automatically translated from Italian
Community member 
2 Reviews
Cross-market review
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Cross-market review

Good service but with a small (and fixable) shortcoming

The ordered item met the expectations and arrived on time. Unfortunately, the purchase invoice was missing from the package, which I requested to be sent via email.
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Community member 
2 Reviews
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 Verified
Cross-market review
Fast and uncomplicated purchase processing and delivery. Thank you!
Automatically translated from German
Community member 
1 Reviews
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Communication - fast and perfect Sending duration - fast and uncomplicated Service - excellent
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Community member 
4 Reviews
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Product is reliable and quickly shipped. Price/performance top.
Automatically translated from German
Community member 
2 Reviews
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 Verified
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Very good surf shop

Efficient. Fast delivery, good equipment and good advice.
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Rating for Telstar Surf

4.79
Excellent
881 reviews since Oct 28, 2019

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About

Telstar Surf Shop offers a wide range of watersport products. They are specialists within the kite- and windsurf world. Discover the windsurf, kitesurf and SUP materials online or in the shop. They...

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