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Top positive review
Sep 16, 2023
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We had tried Henri Willig a few years ago when we were in Amsterdam, so we knew that it was a premium cheese and that we liked it. We were in Rotterdam recently and visited the shop located in the Markthal. The gentleman there was very helpful. We were able to try several different cheeses and choose our favorite. I decided that I wanted to bring home about 10 hunks of cheese as gifts, so the nice man talked with me about shipping. I placed an order when I got home, and the service was excellent. Easy to use website, and we ordered 2 organic and 8 Extra Old Cow Cheese (our favorite). The cheese arrived 2 days later via FedEx. Everyone who I have given the cheese to has enjoyed it as much as my husband and I do. I love being able to share things that we find on our travels with family and friends, and was a grand slam gift. And there might be a few hunks of cheese in my refrigerator that were a gift to my husband and me. We like eating the cheese as part of a charcuterie board, but I’ve heard back from a couple of people, one who has used the cheese in an omelet and one who has made grilled cheese sandwiches with it. I believe I’ll be ordering again.
I made my order on August 19th, 2023 and have YET to receive any update about my order, let alone my order itself. Nothing has been delivered to me and the last I checked, it said that the label has been put on it, but it hasn't even left the facility yet! For someone who was planning on being a long time customer, this is very sad and am not interested in making any orders in the future with poor customer service like this.
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Reviews for Henri Willig Cheese
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Apr 7, 2024
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Mar 26, 2024
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Apr 2, 2024
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Not delivered
The order was placed 3/20/2024, today is 4/2/2025 and we still did not receive the package. Not sure if the cheese will still be good to eat when/if it's delivered.
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Answer by Henri Willig Cheese
Apr 3, 2024
We are sorry that you have still not received your order. Unfortunately, we were not aware of this. Please never hesitate to inform us immediately of any delays or problems with your orders at webshop@henriwillig.com. As you can see from our e-mails to you today, we have taken immediate action to enable delivery.
Your Henri Willig Customer Care Team
Mar 9, 2024
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Perfect products, web site and payment connection to improve...
The products are very good (a little bit expensive...) but the web site often buggs... especially when there is a promotion/offer, sales etc. Very difficult to use it and difficuties to pay (try with 3 different cards!). Otherwise I'd gave 5* !
Anna from the client service is very reactive, thanks !
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Mar 20, 2024
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The flavors are delicious, the quality is high, the effects on my body are positive (versus some US cheeses), I give them as gifts and share when I can. I love this cheese, and feel like after meeting the cows, I have a tighter connection.
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Answer by Henri Willig Cheese
Mar 21, 2024
Thank you for your positive review! We’re delighted to hear that you enjoy our flavors and the quality of our products. We are extremely pleased to hear that our cheeses not only taste good but also contribute to physical and mental well-being.
Your Henri Willig Customer Care Team
Mar 22, 2024
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I was at their cheese making farm in Holland. Facility is very clean. Cheese is incredible .
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Answer by Henri Willig Cheese
Mar 25, 2024
Thank you for your kind words and for taking the time to share your experience. We are delighted that you enjoy the Henri Willig Gouda and our smoked cheese and found our facility in Katwoude clean. Hope to see you soon.
Your Henri Willig Customer Care Team
Mar 12, 2024
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Shipping was twice as much as my last order. Too large of an increase
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Answer by Henri Willig Cheese
Mar 12, 2024
Thank you for your valuable feedback. We are grateful that you choose our services and we value your opinion. We always strive to provide the best possible experience for our customers and we appreciate you taking the time to let us know about your experience.
Henri Willig Customer Care
Mar 4, 2024
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Excellent product reasonable shipping costs
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Answer by Henri Willig Cheese
Mar 4, 2024
Thank you for your feedback! We are glad that our cow cheese with red pesto, the coconut cheese and the selection of the Henri Willig family line with cow- goat,- and sheepmilk met your expectation.
Henri Willig Customer Care
Mar 13, 2024
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Favorite cheese and great experience
Excellent service, quality and assortment
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Answer by Henri Willig Cheese
Mar 14, 2024
Thank you for your positive feedback! We are delighted to hear that you enjoyed the quality of your beautiful giftset and the delicious dutch chocolate. We strive to provide our customers with the best experience possible.
Henri Willig Customer Care.
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