Review summary
Customers consistently praise the high quality and craftsmanship of the products, as well as the unique designs and materials, with many citing these as reasons for recommending the brand. The beautiful and thoughtful packaging, especially the wooden boxes, enhances the gifting and unboxing experience. Delivery is frequently fast and reliable. Many also appreciate the fit of bracelets and watches, particularly the inclusion of extra links and tools, and find the website and ordering process straightforward and user-friendly. Customer service is often described as helpful and responsive. Some customers note occasional defects or durability concerns with the products. A few experienced delivery delays or issues with missed time slots. While the adjustment process for bracelets and watches is appreciated, some find it tricky or wish for more sizing options. Additionally, some reviewers express frustration with slow or unclear communication from customer service and limited contact options.
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How Trusted Shops prevents fake reviewsReviewsholzkern.com/en-gb
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Verified
Wood & Nacre Watch
Great website, easy ordering process and very prompt delivery. Watch arrived in unique wooden box. I'm very happy with it. It's a special 65th birthday gift to myself. I wanted something different and I love wood so this fit my desires perfectly
Verified
Great communication from order to delivery. Continually updated with progress. Item arrived within 5 days, looked & fitted lovely. Also came within a lovely wooden box with additional links (if required) & a small tool to adjust the strap/links with.
Verified
Product was really nice and my wife was really pleased - however a typo with my address caused big problems - realised incorrect within 10 mins on placing - because you do not have a phone number I tried to change address via ‘chat’ but said I needed to contact Fed ex directly who told me I had to change via yourselves!!!
Reply from holzkern.com/en-gb
Hello Mark,
We’re sorry that we didn't meet your expectations here. However, we would like to thank you for your honest feedback in this regard.
We are doing our best to further develop our brand, products and website. To do this, it is important to take our customers' perceptions seriously, which is why we have now forwarded your feedback to the relevant department.
Kind regards,
The Holzkern-Team
Verified
Lovely watch
I bought the watch for my husband for Christmas. He absolutely loves it and has had many complimentary comments about it. Unfortunately the pin attaching strap to watch face has dropped out so until it's repaired he can't wear. Very lucky watch was not list when it happened- hence only 4 stars, otherwise it would have been 5+
Reply from holzkern.com/en-gb
Hello Elizabeth,
Thank you for your review.
We are really sorry that you had this experience with the watch strap.
Unfortunately, we could not find any previous contact with you. Have you already contacted our customer service regarding your problem?
Please contact us via our email address hallo@holzkern.com so that we can offer you a suitable solution.
We look forward to hearing from you soon! :)
Kind regards,
The Holzkern Team
Verified
The products are beautiful ,unfortunately one of the bandlets broke when furst put on ,the communication was terrible ,i sent photos and was aske to send more then was asked what happened it took around 2 weeks of communication back and forward before i git a replacement. My problem with it all i felt that i was being blamed for breaking it as they said they are tested before sending but it literally just fell apart.saying that i would purchase other bracelets from you again they are stunning
Reply from holzkern.com/en-gb
Hello Sharon,
We’re sorry that we didn't meet your expectations here. However, we would like to thank you for your honest feedback in this regard.
We are doing our best to further develop our brand, products and website. To do this, it is important to take our customers' perceptions seriously, which is why we have now forwarded your feedback to the relevant department.
In any case, we would be delighted if you would give us a chance and visit us again soon in the online store.
We are sure that in your case it was a very unfortunate isolated incident and that we will be able to convince you otherwise. :)
Kind regards,
The Holzkern-Team
Verified
The quality of the items, the price, the speed of the delivery and the.progress information throughout. I have purchased items previously and have complete faith in the Holtzkern company.
Well done to you all!
Verified
Birthday earrings
The marble earrings are beautiful and look a lot more expensive than they were! The presentation box was a lovely surprise, also stunning. All in all a fantastic experience - will use Holzkern in the future. Ty 🌳
Verified
I bought my wife a watch, I was after something a little different and classy. The delivery was fast and the watch is well made and looks great. We were very pleased the with the quality and presentation.
Verified
Excellent product
Well informed throughout delivery process arrived on time.
Excellent product i bought the bodyguard bracelet fairly tight on but I fit the two extra links and fit perfectly and easily extended with tools provided.
Verified
Lovely quality, and presented in a gift box. Arrived quickly with up dates to track the delivery.
I can’t fault any of the journey from ordering to delivery. The. Hardest part was choosing what to order
Verified
Quirky
The Holtzken web site is great to view and well set out
The products are so unusual and really useful
Marble and wood watches are different to say the least
Buying a product was so easy, nothing complicated 👍
I love my watch
Verified
Kaliya Gold ladies wrist watch is classically beautiful and delicate for small boned wrists. Stylish with out being ostentatious. Medium sized clock face which is easy to read with my spectacles on.
Verified
A beautiful watch, but I had to take it to a jewellers to have some of the extra bandlets added to the bracelet. The clasp is very stiff to operate, so I’m hoping it will ease with use, otherwise I’m delighted with it. It is an eightieth birthday present to myself!
Reply from holzkern.com/en-gb
Hello Jean,
Thank you for your review.
We are sorry that we were not able to meet your expectations this time. We have high standards for our own products as well, which is why we take this kind of feedback very seriously.
We will forward your feedback to the responsible department.
Kind regards,
The Holzkern team
Verified
Great Bandlet!
Great product which fits really well and yhe additional links make it so versatile. Took a little while to arrive but so pleased with it when it arrived in the very smart presentation box.
Verified
Bracelet
Quickly dispatched.Lovely bracelet.Just wish there was acouple more extenders with it as im not sure if it will fit my hubby.Hoping that i can buy them seperatley if needed.Not complaining though.Beautiful bracelet
Verified
Your website was easily navigated, great imagery and great product details.
I was kept informed of the progress of my delivery which arrived early.
The watch is stylish and unique.
Verified
Delivery time was a bit lengthy, I ordered the ring for my grandson’s 21st birthday on 25th May but it did not arrive until 2nd June, he is in the RAF and will not be home until mid July so has not seen his ring yet, his sister likes it so I know he will
Verified
Excellent customer service. I was kept informed all along and the package arrived within the given. My husband really liked his bracelet and wears it most days. It's well made and looks very classy indeed
Verified
Speedy delivery, extra links sent free of charge as order was for a large wrist. No quibble. Easy to add links and product looks far superior than the price paid and in comparison to similar purchases
Verified
Superb product, blown away with how stunning it looks. Great service, kept informed the whole way through. Thoroughly recommend this company and the products they offer.
