Review summary
Customers frequently praise the high quality, craftsmanship, and durability of the products. The unique, stylish, and natural designs consistently delight buyers, often drawing compliments for their appearance. The packaging, especially the wooden boxes, is described as beautiful and enhances the gifting experience. Fast and reliable delivery is noted by most, and the website is considered easy to use and efficient for ordering. Many customers also highlight the excellent, helpful, and responsive customer service. Adjustability and fit, including appreciated extra links and tools, receive positive mentions, and the inclusion of online instructions is valued. Some customers experienced product defects, breakage, or minor damage to packaging, and there are occasional reports of delivery delays or shipping concerns. A few struggled with sizing or found items difficult to adjust, and some encountered slow communication or unresolved queries with customer service. Issues with address changes, missing discounts during ordering, and requests for clearer printed guides or more product information in the box were also noted.
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How Trusted Shops prevents fake reviewsReviewsholzkern.com/en-gb
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Verified
Amazing quality
Got a watch and strap and replacement bracelet. I didn't like the bracelet on the watch so I got another one to use. When delivered I got a jewler to fit it but unfortunately they couldn't. I contacted holzkern and they advised me to send it back and they would fit it. Which was done without any hassle and promptly. The service was excellent and great communication. Great quality watch and looks amazing. Would recommend an amazing company and quality workmanship.
Verified
Sodalite & S.Steel bracelet - received promptly, ahead of planned delivery time. The item is exquisite, very happy with my purchase. Extra links and accessories made fitting to size an easy process. This was a 'from me to me' birthday present, thinking about getting the matching watch for my Xmas gift next ;)
Verified
Really great quality products, great communication from order to delivery and really quick delivery too. I ordered a bracelet for my husband for our wedding anniversary but decided I wanted a watch instead. The return process was quick and easy. So excited for the watch to arrive
Verified
Amazing.
Website was so easy to navigate. Can not fault anything from ordering to delivery.
Stunning quality to the necklace, arrived within timeframe given and regular tracking updates. Ordered from UK so packaging was amazing for overseas transport and love the level of detail in the way even the box it came in was wood and fully reusable.
Verified
The watch I purchased for my husbands birthday is absolutely stunning. The quality is excellent, it looks even better in person, and the delivery was quick and efficient. It has already become a very special keepsake for him.
The reason I've deducted one star is due to the lack of communication regarding engraving. I sent a message with my order asking whether the watch could be engraved before dispatch, as I wanted to include a personal message from Paul's mum. Unfortunately, I never received a response.
As the back of the watch is quite delicate, we've since been advised that engraving it elsewhere isn't possible without risking damage. It's disappointing because it would have made an already beautiful gift even more meaningful.
Overall, the product itself is fantastic and I'm very pleased with the quality, but better customer communication would have made the experience perfect.
Reply from holzkern.com/en-gb
Hello Louise,
Thank you for your review.
We are sorry that we were not able to meet your expectations this time.
We will forward your feedback to the responsible department.
Kind regards,
The Holzkern team
Verified
My nephew is thrilled with his gift!
The whole process of ordering online, delivery could not be any smoother. Communication was great re delivery. The quality of the Slate/Silver Men’s’ Bracelet is superb & love the environmentally friendly secure packaging. Bought as a gift for my nephews 21st. He is thrilled with it.
Verified
Great products, great company...
Beautiful products, excellent communication when required before and after purchase albeit they only respond once a day. I've purchased numerous items from Holkern, everything has been lovely and with the exception of one item that we had to claim on the warranty for it is all excellent quality.
I would recommend Holzkern and I will purchase from again.
Verified
Superb Quality and Unusual Watches
Ordered a watch for my husband's birthday [Thicket model]. I bought him a bracelet last year and as this was superb quality, hubby wanted a watch. The items are brilliantly packaged in wooden boxes and instructions to set watch up / adjust strap are online and very easy to follow. Both the bracelet and watch are admired and we're often asked where we purchased. Definitely highly recommend ordering from Holzkern.
Verified
Unique!
I am so pleased that I found Holzkern on the internet. Everything was delivered on time with great communication. The bandlet which I purchased was beautifully presented and real quality. You can immediately tell that every bit of care has gone in to making this and it is not surprising that people have already commented on it. Very very pleased and will definitely buy from Holzkern again.
Verified
The bracelet I ordered is lovely, well made and unique.
I also love how beautifully it’s packaged in a solid wooden box that makes the gift even more special.
It was delivered very quickly and the communication with Holzkern is excellent. Many Thanks
Verified
Nice product, poorly packaged.
Bought a necklace and bracelet as a gift for my wife and although the products were as expected- both pretty and unique- the shipping packaging has room for improvement.
Products were packaged in small wooden boxes with magnetised lids then placed into a much bigger box with paper padding to fill out the bigger box.
Unfortunately, during shipping, the lid had come off the necklace box and the necklace was just loose inside the big box, free to rattle around with any movement. Obviously, I was a little dismayed at the lack of care and attention taken for such a relatively expensive and delicate item. Can see no real damage to the necklace but is not what I expect to receive when spending significant money on a special gift.
Disappointed that, for such a nice product, more care wasn’t taken. A relatively simple solution needed to not spoil the experience of buying from Holzkern again.
In fact, I already have another purchase yet to be delivered from Holzkern. Fingers crossed the item stays in its box!
Reply from holzkern.com/en-gb
Hello David,
We’re sorry that we didn't meet your expectations here. However, we would like to thank you for your honest feedback in this regard.
We are doing our best to further develop our brand, products and website. To do this, it is important to take our customers' perceptions seriously, which is why we have now forwarded your feedback to the relevant department.
Kind regards,
The Holzkern-Team
Verified
The strap was too big. I took to a jeweller to alter.
If the intention is one alters oneself there could
have been a step by step explanation.
Also I think you offer ten per cent discount on first
purchase from you. This wasn’t applied on checkout.
Verified
I bought the Lapis lazuli bracelet I fancied. I was not disappointed with the quality and lustre of the jewellry. I was so pleased, I bought another bracelet, again with Lapis Lazuli, I am now waiting for that delivery. Very, very pleased with my choice.
Verified
This was an anniversary gift to my husband. As soon as I saw it online I knew it would be perfect and when it arrived it actually was. He loved it and hasn’t taken it off since. Quality is great, lovely packaging and a pleasure to gift.
Verified
Perfect gift, even if you dont know the size
The bracelet was a gift, it came in a lovely wooden gift box.
I was impressed by the fact it had the tool and extra links to add or remove links from the bracelet so it could be the perfect size for my husband.
Also a added note he can independently put the bracelet on and off as the fastening is stiff enough to stay open.
Verified
The Brachlet is perfect for a man and not the conventional type being extremely well made and excellent quality. It was a Gift from my long term partner of my choosing. Unfortunately it still remains in the box actually not woorn as yet as have been in hospital for some weeks. I am sure it will really suit the type of man i am !!!
Verified
I love the sparkle that the gold flecks give off when they catch the light
The blue of the bezel and blue of the dial complement each other
It is a nice comfortable watch to wear and compliments the other watches in my collection
Verified
I have ordered two bracelets with Lapis Lazuli inserts. They are both very beautiful and my daughter is very envious. I am more than satisfied with my purchases and would recommend the products to anyone dithering about buying any.
Verified
Beautiful bracelet
The bracelet arrived very quickly. It was beautifully and thoughtfully packaged. It came complete with tools to remove some links if too large. This we did.
The bracelet looks stunning on my daughter's wrist and appears excellent quality.
Verified
Extremely fast shipping. Beautifully presented watch which is exactly as advertised. Watch is stunning and crafted with skill and attention to detail.
Gift for husband and he is delighted with it. Looks expensive and very original.
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"Be proud to be unique" – that's our promise. We create watches, jewellery and accessories for people who leave the ordinary behind and celebrate what makes them special. Made from natural materials l...
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