Review summary
Customers consistently praise the high quality, craftsmanship, and durability of the products, often noting that items exceed expectations. Many appreciate the attractive packaging and presentation boxes, which enhance the overall experience and make the items feel special. The unique, stylish, and distinctive designs, especially those featuring natural materials, are frequently highlighted as standout features. Customers find value for money to be excellent given the quality and presentation. The delivery service is generally prompt and reliable, and the website is easy to navigate with a smooth ordering process. Fit and sizing are generally well-received, with most finding products fit well or are easily adjustable. Some customers mention occasional delivery delays. A few note minor issues with clasps or needing extra links for sizing adjustments. There are also comments about slow or impersonal responses from customer service, particularly regarding communication and problem resolution.
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How Trusted Shops prevents fake reviewsReviewsholzkern.com/en-gb
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Verified
Great quality and value for money. Purchased bracelets for both husband and son as gifts which they are delighted with. Husband doesnt normally wear jewellery other than wedding band but has worn his regularly. Would recomend this company for both great customer service and quality of goods.
Verified
Very nice jewellery.
This is the 2nd piece of jewellery I have bought from Holzkern. Nicely packaged, quick delivery and very nice pieces. The sizing on my recent purchase was spot on. I'm not a big jewellery wearer so don't buy anything too flashy. These are nice, smart wearable items. Very happy, thankyou
Verified
70th birthday present
Been waiting to get one of your watches for a while now.
My wife just bought me the LIPAN for my 70th birthday.
It is STUNNING
Delivered very fast and in a very nice box.
Thank you so much.
I've got a feeling I might get another one.
P.S Don't tell my wife.
Verified
Great quality product
Incredibly easy and very quick shipping. Said 3-7 days but I received my order in 6 days. Great quality product. I had bought one previously for my husband and he liked it so much that I bought another one. Just keep doing what you're doing. Thank you.
Verified
I've become a loyal customer of the online shop, as I love the natural designs and the quality is spot on! I've also had experience with contacting customer service after I lost some of the extra bits of a watch band, and they were incredibly helpful. I'll definitely keep buying.
Verified
Beautifully presented the box is a lovely addition before opening it up to reveal the gem itself. The watch is absolutely what I was looking for. I will be buying from this company again. It makes you feel like you a very personal customer. With regular updates about delivery
Verified
I really like the watch, overall, however it would be worth an extra star if there was a different catch. The one on it is very fiddly for someone who is disabled.
For instance I have arthritis in all joints and it takes a while to get it both fastened and open again.
Verified
Style of bracelet was just like I was looking for and had the type of latch my husband likes. Local jeweller only carried the hook and eye type of latch and was advised that I would only find the fold over latch in a second hand shop - so glad they were wrong!!
Verified
Product quality was excellent. The only thing I would like to see is more information on the watch movements on the website, as the lack thereof is the reason I bought a cheaper quartz watch rather than the more expensive and my preferred automatic watches.
Verified
Absolutely a wonderful gift and beautiful packaging well put together. Always hard to find gifts for men but this bracelet is very manly esp for those who dont normally wear jewellery will buy again as another present. Very impressed and pleased.
Verified
I bought a bracelet for my partner for Xmas, he absolutely loves it. So many people have asked about it because it is so stylish and different from a bog standard chain. Will definitely buy from you again. Oh and he loves the box it came in.
Verified
Have ordered twice now & each item absolutely top quality. Wide selection of products. Great prompt delivery service. I am extremely happy with my watch & men’s bracelet & will def purchase in the future. Fantastic & unique appearance, sustainable
Verified
Item is fantastic, fits perfectly and looks great. All this together with top notch customer service. I don’t normally do reviews unless I get really bad service, but on this occasion very happy to shout about the great service.
Verified
Wood & Nacre Watch
Great website, easy ordering process and very prompt delivery. Watch arrived in unique wooden box. I'm very happy with it. It's a special 65th birthday gift to myself. I wanted something different and I love wood so this fit my desires perfectly
Verified
Great communication from order to delivery. Continually updated with progress. Item arrived within 5 days, looked & fitted lovely. Also came within a lovely wooden box with additional links (if required) & a small tool to adjust the strap/links with.
Verified
Great experience. Easy ordering and good delivery. Best of all was the bracelet itself… it was beautiful and packaged so well in its presentation box. A present for my brother was wonderfully received. Thank you so much 🤩💕xx
Verified
Product was really nice and my wife was really pleased - however a typo with my address caused big problems - realised incorrect within 10 mins on placing - because you do not have a phone number I tried to change address via ‘chat’ but said I needed to contact Fed ex directly who told me I had to change via yourselves!!!
Reply from holzkern.com/en-gb
Hello Mark,
We’re sorry that we didn't meet your expectations here. However, we would like to thank you for your honest feedback in this regard.
We are doing our best to further develop our brand, products and website. To do this, it is important to take our customers' perceptions seriously, which is why we have now forwarded your feedback to the relevant department.
Kind regards,
The Holzkern-Team
Verified
I am a huge fan of Holzkern.
I am a huge fan of Holzkern watches and have just purchased a bandlett as a gift for the first time and the quality is as good as ever. Value for money, packaging, design, materials and the overall service is excellent!
Verified
Lovely watch
I bought the watch for my husband for Christmas. He absolutely loves it and has had many complimentary comments about it. Unfortunately the pin attaching strap to watch face has dropped out so until it's repaired he can't wear. Very lucky watch was not list when it happened- hence only 4 stars, otherwise it would have been 5+
Reply from holzkern.com/en-gb
Hello Elizabeth,
Thank you for your review.
We are really sorry that you had this experience with the watch strap.
Unfortunately, we could not find any previous contact with you. Have you already contacted our customer service regarding your problem?
Please contact us via our email address hallo@holzkern.com so that we can offer you a suitable solution.
We look forward to hearing from you soon! :)
Kind regards,
The Holzkern Team
Verified
The products are beautiful ,unfortunately one of the bandlets broke when furst put on ,the communication was terrible ,i sent photos and was aske to send more then was asked what happened it took around 2 weeks of communication back and forward before i git a replacement. My problem with it all i felt that i was being blamed for breaking it as they said they are tested before sending but it literally just fell apart.saying that i would purchase other bracelets from you again they are stunning
Reply from holzkern.com/en-gb
Hello Sharon,
We’re sorry that we didn't meet your expectations here. However, we would like to thank you for your honest feedback in this regard.
We are doing our best to further develop our brand, products and website. To do this, it is important to take our customers' perceptions seriously, which is why we have now forwarded your feedback to the relevant department.
In any case, we would be delighted if you would give us a chance and visit us again soon in the online store.
We are sure that in your case it was a very unfortunate isolated incident and that we will be able to convince you otherwise. :)
Kind regards,
The Holzkern-Team