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Cuckooclocks.com
Reviews:

31 reviews in the last 12 months1,625 total reviews  

4.55
Excellent

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Top positive review

Mar 31, 2023
 Verified review
Wonderful experience. My first time ordering directly from a foreign country and was pleasantly surprised at the great service and that everything was done just as advertised. When I did have a possible issue, it was easy to find a contact and I received a response immediately and the issue was dealt with immediately as well. It was a late Christmas present for my husband and the person responding to my email was signed “Clause”, 😄 I shared with my kids and said, it really is from Santa Clause! 😆 My husband is so happy with his clock which reminds him of his childhood. We are in Hawaii and there is nothing we can get here like an authentic German Cuckoo clock.

Top negative review

Mar 28, 2023
 Verified review
In 2017, I purchased an Eight Day "After the Hunt" cuckoo clock. It arrived in excellent condition. To this day, (03/28/2023) the clock maintains perfect time. I decided to order another clock. This time it was an Eight "Day Before the Hunt" cuckoo in July, 2022. From the time that I removed the clock from the carton, there were issues. The metal stem was bent behind the pendulum causing an issue with raising the lowering the leaf. To makes matters worse, the weights spun around aggressively while winding the clock, followed by an auditable clunk. Basically, this is an indication that the chains are defective, and hereby causing the problem. This type of action, if not taken care of can ruin the gears in the movement overtime. Oh yes, I immediately contacted Cuckoo-Clock.com about the issue(s). Naturally, they went on a defense. Even after sending them one photo and one video of the problems that I experienced. I was able to fix the stem behind the pendulum. However, the chain issue needed to be addressed. All I wanted was to have set replacement chains sent. Instead, with the translation barrier, there was miscommunication. So, I have to shell out $48 on a set of new chains for a clock that was advertised as new. The final result was, a reluctantly heavy discount was applied to the purchase, and I was informed that I would not be allowed to make future purchases from this company. "These clocks are made by hand", so I was told. My next question was, and still is, do you not test the clock(s) prior to shipping????
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Reviews for Cuckooclocks.com

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Oct 19, 2023
 Verified review
Great item. Great service. Completely satisfied. Thx , R
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Oct 17, 2023
 Verified review
Nothing. Clock is wonderful and works perfectly. Thx, R
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Mar 28, 2023
 Verified review
Muy buen servicio, rápido y eficiente.
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Oct 16, 2023
 Verified review
Great craftsmanship and design.
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Jun 22, 2023
 Verified review
Quick delivery secure package
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PC
Mar 28, 2023
 Verified review
good product and service.
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Apr 13, 2023
 Verified review
MOLTO BELLO .
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ST
Soonthorn T.
Bangkok, Thailand
Sep 22, 2023
 Verified review
very good
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Apr 5, 2023
 Verified review
Great Job
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Nov 16, 2023
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May 14, 2023
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Mar 31, 2023
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Mar 29, 2023
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Mar 28, 2023
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Mar 28, 2023
 Verified review

Sad, but true. A Discontinued Consumer to Business Relationship.

In 2017, I purchased an Eight Day "After the Hunt" cuckoo clock. It arrived in excellent condition. To this day, (03/28/2023) the clock maintains perfect time. I decided to order another clock. This time it was an Eight "Day Before the Hunt" cuckoo in July, 2022. From the time that I removed the clock from the carton, there were issues. The metal stem was bent behind the pendulum causing an issue with raising the lowering the leaf. To makes matters worse, the weights spun around aggressively while winding the clock, followed by an auditable clunk. Basically, this is an indication that the chains are defective, and hereby causing the problem. This type of action, if not taken care of can ruin the gears in the movement overtime. Oh yes, I immediately contacted Cuckoo-Clock.com about the issue(s). Naturally, they went on a defense. Even after sending them one photo and one video of the problems that I experienced. I was able to fix the stem behind the pendulum. However, the chain issue needed to be addressed. All I wanted was to have set replacement chains sent. Instead, with the translation barrier, there was miscommunication. So, I have to shell out $48 on a set of new chains for a clock that was advertised as new. The final result was, a reluctantly heavy discount was applied to the purchase, and I was informed that I would not be allowed to make future purchases from this company. "These clocks are made by hand", so I was told. My next question was, and still is, do you not test the clock(s) prior to shipping????
Report review
Mar 30, 2023
 Verified review
Order 202209268 27.09.2022 1st delivery all items broken Replacement delivery 1 item broken Did not think I would get a refund so had to repair items myself. Protection of house boxes very poor inside delivery box. No " Fragile" warning labels on delivery boxes I sent pictures in correspondence after deliveries The lady I was first sending messages to seemed very understanding and helpful but it appeared other people in your company did not believe me.
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Apr 4, 2023
 Verified review

Wring mechanism

I took the clock in and they sent the wrong mechanism. It's too expensive to return.
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