Review summary
Customers consistently praise the high quality and craftsmanship of the products, describing them as beautiful, durable, and exceeding expectations. Many highlight the fast, reliable, and on-time delivery, often exceeding expectations even for international orders. The unique, beautiful, and original designs are highly valued, distinguishing the products from others. Customer service is regularly described as excellent, helpful, responsive, and proactive, quickly resolving issues and providing updates. Customers are generally impressed with the attractive and secure packaging. Many mention purchasing items as gifts, with recipients expressing delight and satisfaction. The website is also found to be easy to navigate, with a straightforward ordering and checkout process. A few customers note concerns with the external shipping box.
This text was automatically created by an AI system from user reviews.
Was this information helpful to you?
Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsholzkern.com/en-ca
(2)
(1)
(3)
(19)
(180)
Verified
I received the package today, and the outside box (I don't mean the wooden box, I meant the shipping box) was in a bad condition. Fortunately, the watch was OK, but the outside box was in a bad condition. So maybe a better packaging.
Reply from holzkern.com/en-ca
Hello,
Thank you very much for your feedback.
We are very sorry that the shipping box arrived in poor condition. We are, of course, glad to hear that your watch itself and the wooden box were not damaged.
Nevertheless, we understand your concern and will gladly pass your feedback on internally, as we are always looking for ways to improve our packaging and shipping process.
Kind regards,
The Holzkern Team
Verified
Amazing graduation gift
The watch was purchased as a graduation gift. It is exactly as it shows in the photos. Beautiful quality. It was shipped and received very quickly to Canada. Thank you!
Verified
Their watches are beautiful and unique. I am very happy with my choice. They have been very helpful when needed. The watch was delivered safely and promptly.
Verified
Love the product, gorgeous and unique designs, very quick delivery, reasonable prices for the quality and easy to navigate website/check out. Thank you so much!!
Verified
Great quality; well packaged and I appreciated the extra pieces and tools to adjust the size if necessary. The bracelet is holding up well to daily wear in a manufacturing workplace.
Verified
They are great however a bit small for small for sunglasses
They are great however a bit small for sunglasses. I’ll have to get the lenses changed and use them as regular glasses. They are very light which I like.
Verified
The bracelet is beautiful and unique. Boxing perfect and quick delivery. Customer service was excellent. Thank you! A great graduation gift for my son!
Verified
I like the bracelet I bought for my grandson. To me it’s unique and beautiful.
The delivery was fast and the bracelet came in a beautiful wooden box.
Verified
Matched and exceeded my expectations
Watch is beautiful and just like the pictures. Quality feels premium. Shipping was fast. No complaints, would definitely purchase another watch from here!
Verified
Good quality, interesting design, quick delivery, and amazing packaging! I hope, the bracelet's longevity will not let me down :)
Verified
Excellent service. Quick response to placed order. Explained the process of delivery every step of the way. Quick delivery.
Verified
Bracelet Purchase
Purchased as an anniversary gift, very nice and unique bracelet. Fast shipping, smooth transaction, wouldn't hesitate to buy again from this company.
Verified
Plain easy to read watch
I'd like a solar powered plain watch, with numbers and sharply contrasting hands. I don't need 3 extra dials. More parts of the watch sourced and manufactured in Europe.
Verified
Merchandise is great and as advertised. I would personally recommend the higher priced items if you're looking ' Wow ' items. Shipping and billing are right on
Verified
Der Bestellvorgang ist sehr einfach und die Qualität der gekauften Artikel ist ausgezeichnet.
Verified
Lovely Watch with a Nacre Face
Lovely watch with a nacre face. Very quick shipping to Canada, no duties.
Verified
The men’s bracelet was beautiful but not durable
The men’s bracelet was beautiful and my husband loved it. I had bought the nice box for it and it too was quality. Unfortunately the wood links were a bit fragile. When slipping on the ice one of them broke. We were able to fix with an extra link, but unfortunately it broke a second time. If I were to purchase again I would definitely by something a little more durable.
Reply from holzkern.com/en-ca
Hello,
Thank you for your review.
We are really sorry that you had this experience with your piece of nature.
Unfortunately, we could not find any previous contact with you. Have you already contacted our customer service regarding your problem?
Please contact us via our email address hallo@holzkern.com so that we can offer you a suitable solution.
We look forward to hearing from you soon!
We would be very grateful if you could reconsider your review once we have found a solution for you. Of course, this is entirely up to you! :)
Kind regards,
The Holzkern Team
Verified
The bracelet was for my 18 year old grandson and he loves it. I was very impressed with the quality and how fast it came after
Ordering.
Verified
Great sales poor service
Great sales, delivery was at light speed 3 days from Austria to Canada!
Although service request has not been acknowledged or answered!
Verified
Quality
The quality is one of a kind. My husband loved his birthday gift.