HHVReviews:
1,789 reviews in the last 12 months20,371 total reviews
Excellent
TrustmarkValid
Top positive review
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
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HM
Heiko M.
Düsseldorf
Top negative review
Nov 12, 2023
Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Reviews for HHV
Jan 23, 2024
Verified review
Retoure seems to be not possible anymore. I did a registration for some items to return with no answer or confirmation.
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Answer by HHV
Jan 24, 2024
There was no message from you. Please be so kind and get in touch with us for a refund or a replacement.
Jan 22, 2024
Verified review
the record i bought sounded awful
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Nov 12, 2023
Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Answer by HHV
Nov 17, 2023
That doesn't sound like a very good experience. We are sorry. We know we can do that better. We apologize for the inconvenience and frustration this has caused.
Aug 3, 2023
Verified review
All damaged
I ordered some records for a very important event. Unfortunately, upon receiving the delivery, I was deeply disappointed to find that the box was ripped apart and completely wet, and all the records inside were soaking wet. To my dismay, every single disc was severely warped, rendering them unplayable and causing permanent damage to our collection.
The “Taylor Swift - Speak Now Taylors Version Lilac Marbled Vinyl Edition” that I ordered is missing in the box. All of the rest have serious damaged corners and warped discs. I am more than disappointed. I want a full refund of 621,79 € immediately.
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Answer by HHV
Aug 4, 2023
Thanks for the feedback, please get in touch with our customer services so we can sort this out.
Dec 4, 2023
Verified review
My order never arrived to me and cancelled by HHV. HHV send me full refund and I took my all money back, for money no problem. But I'm also very sad and disappointed because I really wanted some of the records that were included in the cancellation. I'm shockesd because it's the first time I've had a question like this at HHV. I was also sad to lose my right to a 10% discount. I wanted to write these as a customer who loves HHV very much and has been very satisfied so far.
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Answer by HHV
Dec 4, 2023
That doesn't sound like a very good experience. We are sorry. Our customer service has been informed and will get back to you.
Dec 15, 2023
Verified review
Don’t chose the lowest cost international shipping
While I know the issues I had aren’t directly with HHV, the carrier they use took 2 weeks to deliver instead of the 5 days advertised, this was understandable due to customs and the holidays. But after waiting the 2 weeks the package came in really rough shape. I expected better for a vinyl I paid a lot of money for. I chose this carrier because it was the lowest cost but if I had known I would’ve chosen differently.
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Dec 25, 2023
Verified review
I did not receive my shipment.
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Nov 23, 2023
Verified review
My order was stuck in Frankfurt for several days. I conversed with the FedEx chat box and asked why my order was delayed and the response was that my order would be delivered on time. I responded that we were past the committed delivery date. It asked my to reword my question. I asked why my order was delayed. It repeated that my order would be delivered on time. I gave up.
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Answer by HHV
Nov 24, 2023
We are sorry for the delay. We apologize for the inconvenience and frustration this has caused.
Dec 7, 2023
Verified review
Refund policy
If you don’t have in stock anymore a item i ordered, it could be fair asking if i want to modify my order and let me choose even to cancel it before the delivery. I ordered two items to save on shipping costs and had a refund for the one i was more interested in.
At least give the customer the opportunity to add another record before the delivery…
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Jun 9, 2023
Verified review
Where is the old glory?
More often than not, records arrive damaged. I have lost items that went out of stock like that, ended up with imperfect condition ones. Customer support is relatively slow. When I first became a customer of HHV, I rarely had issues like this. But now it seems like the good old days are gone.
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Dec 5, 2023
Verified review
Poor customer service
Delivery delayed by shipping company, it wasn’t HHV’s fault. But after contacting HHV customer service, for them to make claim towards shipping company, they didn’t want to do anything about it. Very poor and rude service from customer service. Not recommended.
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Answer by HHV
Dec 6, 2023
We are sorry that the delivery was delayed by one working day. Delivered within 4 working days from Berlin to Helsinki.
SS
Shaun S.
Gloucester
Dec 10, 2023
Verified review
I have now had two orders that are poorly packaged and subsequent seam splits. I have emailed asking for records to be shipped out of the sleeves but no response. First time they offered me a 10 % discount on my next purchase. Poor. Sort the packaging out.
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Answer by HHV
Dec 11, 2023
The items should always arrive in perfect condition. We are sorry for the effort to return the items. We apologize for the inconvenience and frustration this has caused.
Dec 5, 2023
Verified review
Still not able to pick up my parcel because of a missing number. Pick up code.
So please. Help provide me with the code so I can open the lockers.
Also, the service team is rude. Never buying here anymore.
Give me my money back or arrange the code!!!
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Answer by HHV
Dec 6, 2023
You should receive the code from your UPS pick up store. We apologize for the inconvenience and frustration this has caused.
JA
Jonathan A.
Lebbeke
Oct 11, 2023
Verified review
My order is send back, cause DHL don't find the delivery address?!!
HHV received the package back and tells me that 2 items are not in stock anymore???
This is not the way to threat (fix) customers.
I will order to other shops now....
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Answer by HHV
Oct 13, 2023
We have to find a better solution for returns, which are nor delivered. We apologize for the inconvenience and frustration this has caused.
Dec 7, 2023
Verified review
I've purchased lp Stieve Ray Vaughan lp ans the second record was badly scrunched. I've been sending messages to the seller but not much response.
I hope they will send any email back and solve this problem. Thank you
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Answer by HHV
Dec 8, 2023
We are sorry that the items received are not in perfect condition. Our customer service has been informed and will get back to you. We apologize for the inconvenience and frustration this has caused.
Jun 25, 2023
Verified review
Box looked damaged or opened.
The box looked open or like it was damaged during the shipping process at least it was retaped. Everything was still inside, the CD's weren't damaged but some of the posters look like they might have been bent / creased.
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Dec 15, 2023
Verified review
Poor communication
After a week they had failed to send my order, when I queried it, instead of seeking a solution they simply cancelled the order without explanation.
Very frustrating service level.
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Answer by HHV
Dec 18, 2023
We had answered that we have not received a positive response from FedEx. We apologize for the inconvenience and frustration this has caused.
Nov 27, 2023
Verified review
CS needs to check mail info from client. Today is the 2nd time my order will be sent back to Germany by Fedex because there are papers missing Again since I live in a non EU country
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Answer by HHV
Nov 29, 2023
We are sorry for the delay. Extra paperwork is required for Gibraltar. Our customer service has been informed and will get back to you
Sep 30, 2023
Verified review
Bad Quality Check and/or Shipping Packaging
More often than not, items arrive damaged and not in mint condition. Either they are bad at quality checks, or items get damaged during transport - they need to package better.
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Answer by HHV
Oct 6, 2023
We are sorry that the items received are not in perfect condition. Please be so kind and get in touch with us about a refund or a replacement.
Nov 25, 2023
Verified review
Once I ordered the 50 cent’s album for 20€ but they canceled my order , explained what is out of stock. But magically it was on stock for 50€. So cheap and naive action
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Answer by HHV
Nov 29, 2023
Unfortunately it is not the same version. We are sorry. The timing is unfortunate, of course.