HHVReviews:
1,769 reviews in the last 12 months20,276 total reviews
Excellent
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Top positive review
Nov 21, 2023
Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
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HM
Heiko M.
Düsseldorf
Top negative review
Nov 12, 2023
Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them.
They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ??
And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair.
Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Reviews for HHV
Apr 8, 2024
Verified review
Please stop using FEDEX
HHV should really reconsider using Fedex as its only delivery partner for shipping internationally, in this case, to Switzerland. Fedex is the ONLY courier service in Switzerland that a) does not offer you the option online to indicate that the courier can leave the package at the door before the first delivery attempt, b) does not even allow a courier to leave a package at the door when nobody is home even if so indicated by a note left by the recipient and c)cannot indicate approximately when they will deliver. As a consequence, every time I receive a Fedex package at home I either have to stay at home the entire day or go through a convoluted process to request redelivery after the first attempt. This is just bad customer service, and I would stromgly suggest you switch to DHL or even just the regular postal services, which are EXCELLENT in Switzerland.
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16 hours ago
Verified review
Record was not damage but the cover and insert were. You sent it from the UK to the west coast of America in some of the worst packaging of ever seen and I order from amateurs. The flimsy box that had holes big enough to see the record through was barely in one piece when it got here. So now I have the cover and the insert under a pile of books to get them straightened out but the creases are permanent. But the record itself arrived in “like new” condition so I wasn’t going to say anything but since y’all asked….
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Apr 11, 2024
Verified review
Ship the items quicker... ordered on the 4th April. Still not arrived and no updates
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Answer by HHV
Apr 11, 2024
Order was successfully delivered within one week from Berlin to Dublin.
13 days ago
Verified review
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Mar 9, 2024
Verified review
275 / 5 000
275 / 5 000
Wyniki tłumaczenia
Tłumaczenie
New vinyl in the announcement. After receiving it, it turns out that the foil is missing and the discs are broken. There is no chance that they were damaged during transport because the packaging was in perfect condition. It turns out they knew what they were sending. I can't believe it. The only plus is that they gave the money back.
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Answer by HHV
Mar 11, 2024
The items should always arrive in perfect condition. We apologize for the inconvenience and frustration this has caused.
Mar 5, 2024
Verified review
My t shirt had a Stain on it
I am trying to resolve it with support, and they have have been good at giving quick answers although they keep asking for things for me to do.
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Answer by HHV
Mar 6, 2024
The items should always arrive in perfect condition. We are sorry for the effort to return the items. We apologize for the inconvenience and frustration this has caused.
Feb 28, 2024
Verified review
delay in delivery of the parcel..
Thank you..!
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Feb 24, 2024
Verified review
I placed the order more than two weeks ago and i'm still waiting for the parcel to arrive. The company in Spain in charge of delivering the goods (Tipsa) is no good, they've been holding the package for three days for no reason.
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Feb 4, 2024
Verified review
Used to be a big fan of HHV not now
Used to be a big fan of HHV. These years the prices are going higher, the category is getting smaller and customer service is not as good as it used to be (clueless staff). Disappointing.
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Jan 19, 2024
Verified review
Poor information and scammy product photos
Ordered vinyl record there once, poor information about product and what's more they got their photos of diferent release, so it was quite scammy - ofcourse diferent vinyl came from what whas described.
I also sent a question about that product to be sure if product's photos uploaded there corespond with product in real life, but nobody answered ever since.
However delivery was really fast!
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Answer by HHV
Jan 24, 2024
We are very sorry for the wrong item. Unfortunately, your email was read after the order had already been sent. We apologize for the inconvenience and frustration this has caused.
Jan 22, 2024
Verified review
the record i bought sounded awful
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May 5, 2023
Verified review
RSD2023 online sale
Monday eving after RSD2023 I had three items in my basket, rather early after start of online-sale for remainig RSD items. While trying to check out payment was interrupted several times with extremely long response times. Over these tries two items were sold otherwise. Finally I was able to complete at least the payment of the last remaining item.
Next day I was informed I would not receive this due to oversale and the fact I was one of the last people whose payment has been received. Very poor experience, second star just because refund was received very quick.
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Answer by HHV
May 8, 2023
Unfortunately, our servers collapsed due to the many hits to the Record Store Online Drop. That is why the items were out of stock. We apologize for the inconvenience.
Dec 15, 2023
Verified review
Don’t chose the lowest cost international shipping
While I know the issues I had aren’t directly with HHV, the carrier they use took 2 weeks to deliver instead of the 5 days advertised, this was understandable due to customs and the holidays. But after waiting the 2 weeks the package came in really rough shape. I expected better for a vinyl I paid a lot of money for. I chose this carrier because it was the lowest cost but if I had known I would’ve chosen differently.
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Dec 7, 2023
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Refund policy
If you don’t have in stock anymore a item i ordered, it could be fair asking if i want to modify my order and let me choose even to cancel it before the delivery. I ordered two items to save on shipping costs and had a refund for the one i was more interested in.
At least give the customer the opportunity to add another record before the delivery…
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Jun 9, 2023
Verified review
Where is the old glory?
More often than not, records arrive damaged. I have lost items that went out of stock like that, ended up with imperfect condition ones. Customer support is relatively slow. When I first became a customer of HHV, I rarely had issues like this. But now it seems like the good old days are gone.
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Jun 25, 2023
Verified review
Box looked damaged or opened.
The box looked open or like it was damaged during the shipping process at least it was retaped. Everything was still inside, the CD's weren't damaged but some of the posters look like they might have been bent / creased.
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Jul 3, 2023
Verified review
Very slow to respond to email questions. They agreed to deliver the parcel to a new address, but they just returned the money and did not send the parcel and did not respond anymore, although I really wanted this item.
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Answer by HHV
Jul 6, 2023
Instead of shipping the exchange order was refunded. We are sorry. We apologize for the inconvenience and frustration this has caused.
Jul 13, 2023
Verified review
Bad attention
I tried to contact many times and got no response. the shipping price for discogs is 80 euros and on its page 160. I know that shipping for less than 10 kilos is worth 70/80 euros in Germany. a fraud..
regrettable
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Answer by HHV
Jul 14, 2023
Sorry about that. It should not happen that there is an incongruency in our shipping prices that we offer. It might be that Discogs prices were not changed accordingly but the prices of 149,99 € are stated on our Website.
Aug 18, 2023
Verified review
Funko Pop's
Disappointed with the service, Ordered 3 funko pop's, paying €11 for postal service, Box & pop's arrived all damaged. Pop's not well packed or extea protection for the pop's. Disappointed.
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Answer by HHV
Aug 21, 2023
We are sorry that the items received are not in perfect condition. Please be so kind and get in touch with us about a refund or a replacement.
Jul 19, 2023
Verified review
order listed but not available!
The day when I 've placed my order, there have been 3 copies of the ordered article available ... I 've ordered 1 copie.
Now 10 days later I 've got the message "item sold out"!
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Answer by HHV
Jul 25, 2023
We're sorry this has happened. There has been a stock correction which caused the item to be sold more often than it was available.