HHV- Logo - reviews

HHV
Reviews:

1,785 reviews in the last 12 months20,362 total reviews  

4.81
Excellent

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Top positive review

Nov 21, 2023
 Verified review
Die Platten waren wie beschrieben. Nur leider waren sie nicht gut genug verpackt, so dass zwei Plattencover oben durchstossen waren (bei eingeschweisster Neuware schwer zu verhindern, aber es war auch eine secondhand-Platte dabei und da ist es leicht, die Platte zum Transport aus dem Cover heraus zu nehmen.
HM
Heiko M.
Düsseldorf

Top negative review

Nov 12, 2023
 Verified review
It’s a shame and not professional. I bought a vinyl more than 9 months ago and they waited all these time to told me that he is not available. When I bought this release from 90’s tapes, it was just already new and I’m sure that I’m always in the first to ordered it. Now if I want it I need to pay twice ! Only response that they gave me is a shortage but it is impossible because like I said, I was in the first to ordered it and at this time it was available. Very angry and very poor service from them. They only give me a small voucher code of 10€ ?? Wow I am very happy after bought more than 1000€ of vinyls. Really HHV ?? And last, they must do something for us bonus coins. A system that recognizes the buyer and save and accumulate all the bonus coins we rewarded. Like that we won’t loose anything and it is most fair. Usually I am always happy with HHV but this time I am very angry because I’m sure that they took my vinyl on my order in waiting since 9 month and sell or give to another. When someone paid for, you must take it away from your regular stock and reserve. It is just a respect.
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Reviews for HHV

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Sep 30, 2023
 Verified review

Bad Quality Check and/or Shipping Packaging

More often than not, items arrive damaged and not in mint condition. Either they are bad at quality checks, or items get damaged during transport - they need to package better.
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Answer by HHV
Oct 6, 2023
We are sorry that the items received are not in perfect condition. Please be so kind and get in touch with us about a refund or a replacement.
Jul 8, 2023
 Verified review
Wrong product was sent. Product listed was black vinyl, product sent was blue. Reached out to customer service to resolve the issue and received no reply.
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Answer by HHV
Jul 10, 2023
We are sorry about like that. Our customer service has been informed and will get back to you. We apologize for the inconvenience and frustration this has caused.
Sep 6, 2023
 Verified review
I could not get any help with a return. It would have cost me 40 euro to return. I will not be buying clothes from you again
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Answer by HHV
Sep 7, 2023
We replied that we need an address for the return label please. Can that be provided please? Thank you very much
Oct 6, 2023
 Verified review

Wrong item

Unfortunately i received a wrong edition of a vinyl , i got back a partial refund but the experience was not so good.
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Answer by HHV
Oct 6, 2023
That doesn't sound like a very good experience. We are sorry. We apologize for the inconvenience and frustration this has caused.
Sep 11, 2023
 Verified review
More Careful packaging. My last delivery was a disappointment. All the vinyls were teared at one side
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Oct 22, 2023
 Verified review

Slow and complicated delivery.

Product was great, Nudie quality but delivery to Finland was slow and complicated with Fedex.
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Answer by HHV
Oct 23, 2023
The order was delivered within 3 working days to a pick up station. And successfully delivered next day.
Jul 9, 2023
 Verified review
Good service and very nice packaging as well as fast delivery. Very high shipping prices.
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Apr 11, 2024
 Verified review
Ship the items quicker... ordered on the 4th April. Still not arrived and no updates
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Answer by HHV
Apr 11, 2024
Order was successfully delivered within one week from Berlin to Dublin.
Dec 3, 2023
 Verified review
No communication, I've tried to get in touch but is quite impossible
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Jun 13, 2023
 Verified review
Sent the wrong vinyl
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Answer by HHV
Jun 13, 2023
We are very sorry. Please be so kind and get in touch with us about a refund or a replacement. We apologize for the inconvenience and frustration this has caused.
Jun 16, 2023
 Verified review
shipping is not fast
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Dec 2, 2023
 Verified review
I
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Dec 26, 2023
 Verified review
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May 25, 2023
 Verified review
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