Review summary
Customers frequently praise the fast delivery and prompt shipment, along with the competitive prices offered. Many also appreciate the wide product availability and selection, noting they could easily find the items they needed. Communication is generally regarded as good by most customers. However, several reviews highlight dissatisfaction with order updates and tracking, with some customers expressing frustration over missing notifications or lack of timely responses. Occasional delivery delays have also been mentioned.
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Excellent customer service
From the first enquiry email, through consultation, to final delivery, the customer feels well looked after. Very good email communication. And, of course, the purchased part fits and works properly.
Reply from pumpa.eu
Dear Customer, we are glad that you were satisfied with your purchase with us. Thank you for choosing our store.
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Excellent price level
Most of all I appreciate the price level of the quality goods being offered by the seller. Processing of my order was quite fast. Unfortunately transportation of the item across the EU took rather long time, but the seller can not affect that.
Reply from pumpa.eu
Dear Customer, we are glad that you were satisfied with your purchase with us. Thank you for choosing our store.
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Thanks for a good deal,
good price and fast delivery
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Pump delivered fast and recieved in good condition. I will shop here again.
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Top
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Perfect service
Thank you very much
Regards
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Communication
You can be better to communicate, and answer questions.
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Dobar prodavač
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Ottimo prodotto e spedizione veloce
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The shipping cost was changed. I canceled the order and still haven't received a refund. This is really bad; I can't buy the pump anywhere else.
Reply from pumpa.eu
Dear customer,
As we previously informed you, due to the remote delivery location and the increase in air freight costs across the continent, we had to request an additional payment for shipping.
You decided to withdraw from the contract and requested a refund. During the payment process, you agreed to our terms and conditions, including the refund procedure.
I also contacted you today regarding the refund process and explained how it works. Unfortunately, refunds cannot be processed within a few seconds, and the transaction may take some time depending on the payment provider and bank processing times.
Thank you for your understanding.
Best regards,
Alina Novotná
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I asked for reverse charge invoice.
Regards
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