bresser.de/en/
Reviews:

439 reviews in the last 12 months1,463 total reviews  

4.72
Excellent

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Top positive review

Dec 22, 2023
 Verified review
Nice GoTo telescope from Bresser. It was a nightmare setting it up but turned out to be a faulty control unit. Bresser organised return and replaced the controller very quickly. Great service. Now functions perfectly. Tripod needs more weight to reduce vibrations. Optics are clear and sharp. Controller holder position is awkward. Uses batteries really quickly so a power pack or mains transformer is better. As a beginner to astronomy it’s ideal.

Top negative review

Dec 14, 2023
 Verified review
I recently purchased a Bresser professional rain gauge. The order was delivered on time. However, I must make some criticisms of the equipment. 1 - The radiation shield does not fulfill its function very well and the temperature difference measured in the shade and with sun exposure is quite high and exceeds 4ºC. Apparently it has insufficient ventilation and spacing between "plates", the white paint used should be different (and possibly the use of black paint inside). 2 - The inclination of the walls of the rain gauge cone could be improved. 3 - The lack of higher edges at the top of the rain gauge cone reduces the accuracy of the measurement whenever heavy rain occurs (the drops bounce off the walls of the rain gauge) 3 - The absence of a filter and anti-bird thorns in the rain gauge means cleaning has to be more regular. 4 - It is not understood why they use a thermometer instead of a thermo-hygrometer. 5 - A bubble level should be included in the rain gauge and information for this need in the instruction manual. Incorrect leveling causes the weighbridge to malfunction! I bought the equipment on sale, but I don't think it's worth the €79 originally ordered. Still, I think it's an interesting instrument for measuring temperature in the shade or at night (where measurements are much more rigorous) or for measuring precipitation (as long as it's not too strong).
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Reviews for bresser.de/en/

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May 15, 2023
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May 7, 2023
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May 4, 2023
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Dec 14, 2023
 Verified review

Bresser Professional Rain Gauge

I recently purchased a Bresser professional rain gauge. The order was delivered on time. However, I must make some criticisms of the equipment. 1 - The radiation shield does not fulfill its function very well and the temperature difference measured in the shade and with sun exposure is quite high and exceeds 4ºC. Apparently it has insufficient ventilation and spacing between "plates", the white paint used should be different (and possibly the use of black paint inside). 2 - The inclination of the walls of the rain gauge cone could be improved. 3 - The lack of higher edges at the top of the rain gauge cone reduces the accuracy of the measurement whenever heavy rain occurs (the drops bounce off the walls of the rain gauge) 3 - The absence of a filter and anti-bird thorns in the rain gauge means cleaning has to be more regular. 4 - It is not understood why they use a thermometer instead of a thermo-hygrometer. 5 - A bubble level should be included in the rain gauge and information for this need in the instruction manual. Incorrect leveling causes the weighbridge to malfunction! I bought the equipment on sale, but I don't think it's worth the €79 originally ordered. Still, I think it's an interesting instrument for measuring temperature in the shade or at night (where measurements are much more rigorous) or for measuring precipitation (as long as it's not too strong).
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Aug 6, 2023
Under review

Raised an issue to support... Got blocked

Had an issue with a product like a t bar Reached out to support and they asked for proof I sent them a video and they blocked that email.. So i can't send emails anymore Tried calling them to rectify the situation and they are acting clueless and no idea how to rectify either situations.. Didn't expect this behaviour at all from such an established company
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Jun 18, 2023
 Verified review

Bresser per se is FINE but

Bresser per se is FINE, but UPS is BAD (*). This doesn't invite further orders. DPD is slightly better, PostNL is fair (but not perfect). My plan is to find out first which delivery service is used before ordering from a webshop!
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Jun 2, 2023
 Verified review
I pay 104 euro for 2 articols . This articols was delivery with UPS and they dont want delivery my articols. This company refuz halp me they say is my fault because me i dont want take articols.
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Answer by bresser.de/en/
Jun 13, 2023
We're sorry for the trouble with the forwarder. We've already solved the problem in the meantime. If you want to let us know more about this case, please get in contact with our customer support.
AA
Alan A.
St Aubin Fosse Louvain
Jul 10, 2023
 Verified review
This was a replacement sensor. The original did not last as long as I would have hoped. There must be a better and cheaper way to keep the product working!
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May 24, 2023
 Verified review

No customer service available

Bresser don't provide active customer service - my product is not working properly and now I have to wait for an email response. Dreadful customer service
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Answer by bresser.de/en/
Jun 19, 2023
Thank you for your detailed review. We appreciate your feedback and are sorry to hear that you have not had the experience you were hoping for when it comes to customer service. At Bresser, we strive to make sure that all of our customers are satisfied with their products and experiences. We take pride in providing a high quality of customer service and doing our best to address each individual customer's needs in a timely manner. Thank you once again for taking the time to share your feedback with us - it is invaluable to us as we continue to make improvements.
May 28, 2023
 Verified review
For Bresser 5 stars! For the product 1 star. Suction caps no good … product arrived with little marks on the brushed aloy rimm
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Answer by bresser.de/en/
Jun 13, 2023
Thank you for your review regarding Bresser. We are pleased to hear that you are happy with our service but sorry that your product arrived with some damage. At Bresser, we take great pride in providing products of the highest quality and will always strive to provide the best possible customer experience. We value your feedback and thank you for taking the time to share it.
Jun 19, 2023
 Verified review
Ordered exactly 1week ago. Till Now no delivery, So I can't evaluate. Maybe later, if my items arrive.
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Sep 30, 2023
 Verified review

It will be good to improve

Long time for answer from Bresser. Poor support. When you return the goods the response is very fast.
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Dec 10, 2023
 Verified review

The carrier (UPS) noticed the item was…lost

The carrier (UPS) noticed the item was delivered on a date not scheduled to do so and did not got in contact to inform the change. No one was expecting the delivery (none at home) and the carrier just tells the item was delivered (no name, no signature, nothing to prove it). After I opened a claim they just said they have not been able to locate the package.
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Answer by bresser.de/en/
Dec 28, 2023
Thank you for taking the time to share your experience with us. We understand how frustrating it can be to have a delivery not go as expected or planned. We take our customers’ satisfaction very seriously and strive to ensure that each delivery goes as smoothly as possible. We apologize if we were unable to locate the package in question and hope that in the future you will have a more positive experience with us. Thank you for your feedback and for being a valued customer.
Sep 21, 2023
 Verified review
Never received my product so I don’t recommend purchasing anything here
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Answer by bresser.de/en/
Sep 23, 2023
Thank you for your review. We understand that you did not receive your product and apologize for any inconvenience this may have caused. At our company, we strive to provide excellent customer service and ensure that all orders are delivered in a timely manner. If you ever have any future issues, please do not hesitate to reach out to us directly at [service@bresser.de] so that we can address them promptly. Thank you again for taking the time to share your feedback.
Sep 26, 2023
 Verified review
I received nothing. Still waiting, but I’m not very patient.
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Answer by bresser.de/en/
Nov 14, 2023
Thank you for your feedback. We understand the importance of timely delivery and we do our best to get your order to you as quickly as possible. Here at our company, we strive to provide excellent customer service and we apologize for any delays that may have occurred. Thank you again for taking the time to share your experience with us.
Dec 19, 2023
 Verified review
Delivery company didn't deliver. BRESSER still haven't communicated with me to resolve it.
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Answer by bresser.de/en/
Dec 28, 2023
Thank you for taking the time to share your experience. We appreciate your honest feedback and take it into consideration. It is our company philosophy at BRESSER to provide quality customer service. We understand how important timely deliveries are to our customers, and we apologize that we fell short in this instance. Rest assured that we are doing our best to resolve the matter as soon as possible. Again, thank you for your honest feedback and patience as we work through this issue.
Dec 24, 2023
 Verified review
In whole set Barlow lens is missing, and I can't place eyepieces correctly...
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Answer by bresser.de/en/
Dec 28, 2023
Thank you for taking the time to write this review. We are sorry that you had difficulty with the Barlow lens and placing the eyepieces correctly. At Bresser, we strive to provide our customers with the highest quality optics and equipment, so we apologize if your experience was not up to that standard. We value all feedback as it helps us create better products and improve our services for our customers. Thank you for your input!
Oct 7, 2023
 Verified review
Keep your binding offers, do not deny the orders
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Answer by bresser.de/en/
Nov 14, 2023
Thank you for taking the time to write your review. We appreciate your feedback and we recognize that it is important for us to keep our binding offers and honor our customers’ orders. At our company, customer satisfaction is always a top priority. We strive to provide the best possible service, and we take all feedback seriously. Unfortunately, you selected the wrong country, which caused a system issue and delayed the delivery. Unfortunately, the item was already out of stock after clarification. We had already informed you of this. Thank you again for your honest opinion.
Oct 12, 2023
 Verified review
Heb tot op heden nog niks ontvangen van BRESSER
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Jul 24, 2023
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