Review summary
Customers overwhelmingly praise the taste, freshness, and variety of the coffee, often calling it the best they've had. Most are satisfied with fast and reliable delivery. The packaging is often described as attractive and appreciated. Many customers also enjoy the subscription plans, and the website is generally considered easy to use. However, some customers experience occasional delays and inconsistencies with delivery. Shipping costs are considered high, particularly for international or larger orders, with a desire for more affordable or tiered options. Opinions on customer service are mixed, with several reports of dismissive or slow responses and unresolved issues. There are also occasional complaints about damaged packaging during shipping. Issues with website account login visibility and order information are noted, and customers request clearer information and more flexibility in subscription or loyalty program options.
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