Review summary
Customers consistently praise the exceptional taste, freshness, and quality of the coffee, often describing it as the best they have tried. Many value the diverse selection of coffees, origins, and brewing equipment available. Fast and reliable shipping is frequently mentioned, and several customers appreciate the subscription options and loyalty programs. Some users also find the website easy to use and navigate. However, shipping costs are a recurring concern, particularly for international orders, with several customers finding them expensive or unfair. A minority report occasional shipping delays or delivery issues. Opinions about customer service are mixed; while some appreciate the support, others have experienced unhelpful or dismissive responses. A number of customers have faced issues with website navigation or login, and some desire more information or broader availability of subscription and loyalty offerings.
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