thebarn.de
Reviews:

979 total reviews   450 reviews in the last 12 months

Review summary

Customers consistently praise the exceptional taste, freshness, and quality of the coffee, often describing it as the best they have tried. Many value the diverse selection of coffees, origins, and brewing equipment available. Fast and reliable shipping is frequently mentioned, and several customers appreciate the subscription options and loyalty programs. Some users also find the website easy to use and navigate. However, shipping costs are a recurring concern, particularly for international orders, with several customers finding them expensive or unfair. A minority report occasional shipping delays or delivery issues. Opinions about customer service are mixed; while some appreciate the support, others have experienced unhelpful or dismissive responses. A number of customers have faced issues with website navigation or login, and some desire more information or broader availability of subscription and loyalty offerings.

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Reviewsthebarn.de

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Community member 
1 Reviews
 Verified

The Perfect Coffee for This Tired Mommy

The Elemental Coffee has truly exceeded my expectations. The flavor is vibrant and exceptionally well crafted, and as someone who loves coffee but is currently breastfeeding, discovering a coffee this enjoyable has been an absolute delight! I’m excited to try more from The Barn, especially their low caffeine options and other varieties.
Community member 
2 Reviews
 Verified
Not happy with the nespresso capsules from here but couldnt bring myself to give them a poor review. There was no instructions included on how to reprogram the machine, Ironically they included a leaflet on how to use every other type of brewer. I have experience using a different company called Roastworks that makes much better nespresso capsules and every box comes with instructions on how to reprogram the machine. Iv wasted a box of pods today just trying to dial in. I know all nespresso pods have stale coffee but they should still produce something that is usable in emergencies..

Reply from thebarn.de

Thank you for taking the time to share your feedback. We're sorry to hear the capsules didn't meet your expectations. We appreciate your comments about the missing machine settings guide and will take them on board as we continue to improve the experience. If you'd like, please feel free to reach out to us directly with your order number, we'd be happy to take a closer look and see how we can help.
D K
Dirk K.
15 Reviews
 Verified

Excellent coffee

It's one of those coffee shops that produce highest quality and are not afraid to experiment. The "crazy stuff" is expensive though and may be only something for those ready to experiment. But you get very good "not so crazy" coffee for a little less. All in all one of my go-to shops when it comes to buying coffee.
Community member 
1 Reviews
 Verified
The Barn has exceptional coffee but has one of the worst customer experiences in the specialty coffee industry. I’ve been ordering from The Barn for a couple of years, and every interaction with customer service leaves me frustrated. Instead of trying to solve problems, the team seems focused on explaining why they can’t help. It never feels like the customer comes first and it feels like the goal is to do the absolute minimum while protecting internal processes. Being told that something couldn’t be done because the representative “wasn’t working at that hour” perfectly captures the attitude. That’s an internal staffing issue, not a customer problem. A company of The Barn’s size should have systems in place that deliver consistent customer service regardless of who’s on shift. Your coffee is outstanding. Your customer service is the reason I regularly order elsewhere.
Community member 
2 Reviews
 Verified

5/5 — Excellent from start to finish

Outstanding from start to finish. The website is clean and easy to navigate, ordering is seamless, and delivery was fast and reliable. Most importantly, the coffee quality is excellent—fresh, well roasted, and full of clarity in the cup. You can tell real care goes into sourcing and roasting. Everything worked exactly as it should. Highly recommended.
Community member 
2 Reviews
 Verified

Amazing coffee, shipping cost is really high

Amazing coffee, cool attitude and a good selection of gear. The subscription plans are great but the current shipping option is a deal breaker. I can't justify 16€ shipping (to Greece) for 2*250gr coffee bags. Please find an alternative, I don't want to cancel the subscription 🙏
Community member 
2 Reviews
 Verified
Good coffee selection with the best coffee producers, perfect ascent on terroir, aways fast delivery with best couriers! I suggest you should start printing a roasting date on your coffee bags and not only its expiration date.
Community member 
2 Reviews
 Verified
Dear buddy, the last Test roast was more tasty. I was lucky to get tge more balanced sweet, nutty flavour.It depends on what randomly tested. Surprise is always welcome. The only thing is i dont know are all the 3 packets of test roast same? I will try to find out. Go for gold, have a good one.
Community member 
9 Reviews
 Verified
Mit Fedex iist der Kaffee viel schneller geliefert. UPS ist wirklich njcht seriős. Sehr gut, dass Sie jetzt auch Fedex als Lieferung vorschlagen, aber ich verstehe nicht warum muss man in diesen Fall ein euro teuer bezahlen? Für die regelmässigen Kunden ist es nicht wirklich fair, meiner Meinung nach!
Community member 
1 Reviews
 Verified
fair shipping price and quick delivery. Was quite happy with the online shop service. Still prefer going to their local cafes but this is an option when beans once is looking for not available in RL shops.
Community member 
4 Reviews
 Verified
I had a bit of an issue while placing order online, but overall everything is great. Also the order came well packed and timely ☺️
Community member 
5 Reviews
 Verified
Every cup of coffee from The Barn is an experience. Sure, you can get good coffee elsewhere, but not to the level of The Barn.
Community member 
1 Reviews
 Verified

The coffee is fantastic the website experience not so much

The coffee is fantastic! I wish you guys improved login visibility on your website. It’s impossible to tell if I am logged in or not. The website also logs you out without you knowing - the last time I logged in, spent over 200 euros on coffee, but the bonus points did not go to my loyalty account, because I was logged out somewhere in between logging in and selecting coffee.
Community member 
1 Reviews
 Verified

C'est parfait et le café est de très bonne qualité

le café est de très bonne qualité, la rapidité de traitement des commandes et de livraisons.
Community member 
1 Reviews
 Verified
Super great after sale attention and cool products. I love how you are working
Community member 
2 Reviews
 Verified
Very good experience overall. High quality beans, descriptors match flavour profile, and fast delivery.
Community member 
2 Reviews
 Verified
Es ist sehr schade, eine kritische Bewertung geben zu müssen, aber obwohl die Kaffeequalität grundsätzlich gut ist, (Tolle Sorten) ist bei der Bestellung einiges schief gelaufen. Zum einen muss die Qualitätskontrolle wirklich verbessert werden. Der Daterra Gesha ist viel viel dunkler geröstet als der Christmas Gesha. Falls das Absicht war: ok. Aber trotzdem kann es bei solchen Preisen (27-35 Euro pro 200 g) nicht sein, dass die Bohnen so unregelmäßig geröstet sind und sich einige komplett schwarz (!) geröstete Bohnen darunter befinden. In beiden Beuteln. Ich habe noch bei keiner specialty coffee Rösterei bisher erlebt, dass solche und soviel defekte Bohnen nicht aussortiert wurden. Ich verstehe zwar auch, dass es vor Weihnachten etwas länger dauern kann. Aber ich habe meine Bestellung am 6. getätigt und sie wurde erst am 18. versendet und kam am 20. an. Das größte Problem dabei: die Kaffes im Paket hatten die roastdates: 4. Dez und 25. nov. D.h. Einer der Beutel kam bei mir fast 4 Wochen off-roast an. Das geht bei einer Rösterei mit diesem Anspruch überhaupt nicht, sorry. Einige Leute haben die Vorliebe, ihren Kaffee 1-2 Wochen nach Röstung zu trinken. Man hätte ja, wenn man das Paket erst am 18. losschickt, zumindest frisch gerösteten Kaffee einpacken können. Ich hätte aufgrund der Auswahl und der Nähe (viele andere interessante Röstereien befinden sich in Skandinavien) gerne noch einmal bestellt, aber unter den Umständen ist das leider unwahrscheinlich.
Community member 
2 Reviews
 Verified
Ein besseres Preis-Leistungsverhaeltnis waere wuenschenswert. Die neuen 200g Packungen helfen da auch nicht.
Community member 
2 Reviews
 Verified
Good choice of different coffee from well-known farms (single origins with terroir quality), acceptable prices, quick delivery!
Community member 
2 Reviews
 Verified
Amazing Coffee and Speedy Delivery - What more could you want? Well done Barn Coffee ☕ ⭐ ⭐⭐⭐⭐

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