Photospecialist.comReviews:
185 reviews in the last 12 months329 total reviews
Excellent
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Top positive review
May 17, 2023
Verified review
I have to start off by saying we were really close to not placing the order at this shop simply because of all the other poor ratings. I took my time to go through ALL the poor ratings and discovered the dissatisfaction stemmed from poor estimates on the delivery time. So we placed the order thinking, worst case it arrives in 1 month. Guess what? It took 2 days to have my huge power bank delivered to Sweden. Honestly this shop was excellent! I could track my shipping through UPS up until the last stop. You guess did great on this one, thanks.
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Top negative review
May 22, 2023
Verified review
My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.
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Reviews for Photospecialist.com
Feb 8, 2024
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Answer by Photospecialist.com
Feb 8, 2024
Thank you very much for the 5-star review!
Feb 8, 2024
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Feb 8, 2024
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Jan 29, 2024
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Answer by Photospecialist.com
Jan 29, 2024
Thank you for your review, we're glad to see you gave us 5 stars.
Feb 4, 2024
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Answer by Photospecialist.com
Feb 5, 2024
Thank you so much for the 5 stars!
Jan 12, 2024
Verified review
Always helpful and quick to respond...this time with a delay in good ordered that had not been received by them from China.
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Jan 2, 2024
Verified review
I am very satisfied with my purchase from this shop, as the order was handled correctly and forwarded to my address quickly.
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Answer by Photospecialist.com
Jan 2, 2024
Thank you so much for your lovely review, I hope you enjoy your purchases.
Dec 28, 2023
Verified review
Good descriptions of the equipment. Professional service without unnecessary advertising hype.
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Answer by Photospecialist.com
Dec 29, 2023
Thank you so much!
I am happy to read that you are satisfied with our services. Hope to see you again soon.
Dec 30, 2023
Verified review
Fast delivery
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Jan 11, 2024
Verified review
Good.
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JM
Jorge M.
Lisbon, Portugal
Jan 18, 2024
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Answer by Photospecialist.com
Jan 18, 2024
Thanks for the 5-star review!
Jan 13, 2024
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Answer by Photospecialist.com
Jan 15, 2024
Thank you so much!
Jan 12, 2024
Verified review
What you could improve? First of all the information flow. I have ordered and paid for the goods in end of Dec. and have zero information about excepted delivery time except delivery (order number: 12896657)
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Answer by Photospecialist.com
Jan 15, 2024
Thank you for taking the time to leave this review.
I am sorry that it has taken so long, the item you ordered is specialy ordered after your order. This has been mentioned before ordering on the website. I see that my colleague has been in contact with you about an estimate date.
Jan 18, 2024
Verified review
Long delivery time, more then 10 days
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Answer by Photospecialist.com
Jan 19, 2024
Sorry it took so long sometimes our packages get stuck in customs, luckily it arrived. Hope you enjoy it and thanks for the review.
May 17, 2023
Verified review
I have to start off by saying we were really close to not placing the order at this shop simply because of all the other poor ratings. I took my time to go through ALL the poor ratings and discovered the dissatisfaction stemmed from poor estimates on the delivery time. So we placed the order thinking, worst case it arrives in 1 month. Guess what? It took 2 days to have my huge power bank delivered to Sweden. Honestly this shop was excellent! I could track my shipping through UPS up until the last stop. You guess did great on this one, thanks.
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Answer by Photospecialist.com
May 22, 2023
Thank you for your trust, even after reading the bad reviews. Sometimes something goes wrong and we always try to fix it.
I am happy to hear that everything went smoothly! Thank you so much.
Aug 16, 2023
Verified review
a little strange experience but okay
a little strange experience but turned out okay.
I never got a confirmation mail, invoice on mail or in the box when i got my purchase so I have no papers/mail on my purchase. The item I bought was defect so I was a little afraid how things will turn out but it was put to shame. 2 days and they have excepted the claim and things was set in motion (slow but in motion). Now I have a new one and all is good.
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Answer by Photospecialist.com
Aug 16, 2023
Thank you for the feedback.
We are having issues with our emails being send out correctly and are working hard to get this corrected. I am sorry for this.
I am happy to read that everything is good now.
May 14, 2023
Verified review
While this may only partially be the…
This may only partially be the fault of Photospecialist my package has not been delivered for pick up at a GLS point. I have not even been informed that the package has been delivered there. According to information on the GLS tracking service someone had signed for receipt of my package so it was not possible for me to pick it up once I arrived at the package shop. UPDATE: all is good now.
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Jul 5, 2023
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Great Shop! Very Competitive prices and wide range of products. Bought Sony FX30 that is a bang for your buck! Finally can have 10 bits for a reasonable price. This camera has everything I need to make better productions, all was thought for the video producers needs on the DSLR's or Mirrorless Cameras.
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Jun 12, 2023
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Only their delivery is late. I have two times bought something but the delivery passed the date and time mentioned. Otherwise it’s a very trusted website. Their packaging is very good because I bought fragile items and I was super satisfied with their packaging.
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Aug 18, 2023
Verified review
Great online shop with great prices
With information when asked by email support. Product as manufacturer delivery to final client. The only issue it was not related with Photospecialist, but with DHL courrier that I waited a long time for delivery, probably because of the summer holidays.
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Answer by Photospecialist.com
Aug 19, 2023
Sorry to read that, I'm glad everything else went well. I hope you enjoy your order.