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Top positive review
Aug 16, 2023
Verified review
a little strange experience but turned out okay.
I never got a confirmation mail, invoice on mail or in the box when i got my purchase so I have no papers/mail on my purchase. The item I bought was defect so I was a little afraid how things will turn out but it was put to shame. 2 days and they have excepted the claim and things was set in motion (slow but in motion). Now I have a new one and all is good.
My order is stuck in transit since May 13th. There are no updates on DHL side and Photospecialist customer service is extremely slow in providing a solution. I paid more than €350 + €14.99 in shipping with the expectation that the order will be delivered within 5 business days. Again, no tracking info and absolutely no proactivity in fixing this. I need the product with URGENCY for business purposes and my order is clearly LOST. Please re-ship a new article or refund asap and I'll take my business elsewhere. This is a horrible experience and I feel scammed. I'll make sure to share my experience on all social media platforms and review sites as this is absolutely terrible and no customer should go through this bother after paying so much money for something that has been lost by the shipping company. If the product is lost , I shouldn't be the one paying the consequences. A good business practice would be opening an investigation with DHL and compensate the customer right away with a new shipment or a refund.
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7 days ago
Verified review
Urgent: Clarification Needed Regarding Order Refund
To whom I can concerned,
I hope you're well. I recently discovered my order for Fujifilm INSTAX mini 90 Brown was refunded without my consent. I've been patiently waiting for over a month and am disappointed by this unexpected cancellation. Could you please clarify why this happened and reinstate my order promptly? I've been assured of its availability multiple times.
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Answer by Photospecialist.com
6 days ago
Hi, thanks for the review, I have grabbed the email and don't quite understand myself where it went wrong, I have asked my colleague to look into it. My sincere apologies for the inconvenience and we are going to help you further.
I will get in touch with you soon.
Update:
I have spoken to my colleague about this and she indicates that it was a complete miscommunication for which we apologise, I see she has sent an email to resolve this nicely with you.
Sorry for the inconvenience.
7 days ago
Verified review
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Answer by Photospecialist.com
6 days ago
Thank you for the review, what a shame to read that you are not satisfied, if there is anything we can help with I would like to get in touch with you. You may email to: reviews@kamera-express.nl
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