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Top positive review
Aug 16, 2023
Verified review
a little strange experience but turned out okay.
I never got a confirmation mail, invoice on mail or in the box when i got my purchase so I have no papers/mail on my purchase. The item I bought was defect so I was a little afraid how things will turn out but it was put to shame. 2 days and they have excepted the claim and things was set in motion (slow but in motion). Now I have a new one and all is good.
I'm sorry but I can't recommend this shop. I ordered a neck strap for my Leica camera on the webshop, and they wrote that the delivering time would be 2-3 days and that it was on stock.
After 3 days I wrote to them, and they told me that they didn't have the item and that there would be several days befor I would had it. They also withdrew the money that I had payed, right away, and when I cancelled my order they wrote that there would go 5-10 days before I received the money. This is not good enough and bad service and I will definitely not buy anything from them again. Tom Lauritzen Denmark
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12 days ago
Verified review
Urgent: Clarification Needed Regarding Order Refund
To whom I can concerned,
I hope you're well. I recently discovered my order for Fujifilm INSTAX mini 90 Brown was refunded without my consent. I've been patiently waiting for over a month and am disappointed by this unexpected cancellation. Could you please clarify why this happened and reinstate my order promptly? I've been assured of its availability multiple times.
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Answer by Photospecialist.com
11 days ago
Hi, thanks for the review, I have grabbed the email and don't quite understand myself where it went wrong, I have asked my colleague to look into it. My sincere apologies for the inconvenience and we are going to help you further.
I will get in touch with you soon.
Update:
I have spoken to my colleague about this and she indicates that it was a complete miscommunication for which we apologise, I see she has sent an email to resolve this nicely with you.
Sorry for the inconvenience.
12 days ago
Verified review
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Answer by Photospecialist.com
11 days ago
Thank you for the review, what a shame to read that you are not satisfied, if there is anything we can help with I would like to get in touch with you. You may email to: reviews@kamera-express.nl
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