They originally billed my account for $71.82 USD. I got notice that the item was received and was shipped using Worlwide Shipping Post NL. Then I got notice that my item was in the country and soon to be delivered. The next thing I knew i got an e-mail stating that I was getting a refund of only $35.66. What happened to my reins? Why couldn't they get here and what happened to the rest of my money?
The nearly $35 cost shipping was a shock. Now the halter that was supposed to arrive yesterday still has not arrived, I’m assuming because the address was forced into a Dutch format rather than an American one. I’m not sure that it will ever arrive with the incorrect format. The purchase software dies not allow the buyer to enter the correct information in the correct order.
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Answer by minihorsestore.com
Jan 24, 2023
We are sorry to hear that you are not satisfied. We can assure you that the package is on it's way to you but can not give you a delivery time as we depend onthe shipping company to deliver the package to you. The error on the address was corrected. The address was not forced into a dutch format as this is the format we use for all our shipping all over the world. We have shipped to the US for years now. As for the shipping cost, this amount is known to you before payment is made. I hope to have answered your questions but please feel free to contact customer service with any other questions you may have. You can also leave your telephone number via email. Kind regards, Team MHS Equestrian.
Verified review
Jan 15, 2023
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Verified review
Apr 18, 2022
They originally billed my account for $71.82 USD. I got notice that the item was received and was shipped using Worlwide Shipping Post NL. Then I got notice that my item was in the country and soon to be delivered. The next thing I knew i got an e-mail stating that I was getting a refund of only $35.66. What happened to my reins? Why couldn't they get here and what happened to the rest of my money?
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Verified review
Apr 10, 2022
Item never arrived. they sent emails with no attachments claiming they arrived but they did not. i still do not have my items or my money and it is 5 months
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Answer by minihorsestore.com
Apr 21, 2022
Good morning,
Thank you for your message. I have checked it for you and see that this concerns an order from October 2021. We created a credit for you at the time so that the package has been paid back to you.
Best regards, Team MHS
Verified review
Apr 20, 2022
Halter is very much too large, although it does seem to be well made. They must have some huge shetlands in Europe.
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