Review summary
Customers frequently praise the fast and timely delivery of their orders. Most reviews highlight the secure, careful, and sometimes sustainable packaging. Customers are generally very satisfied with the health and condition of the animals received. Many appreciate the wide variety of species and products available, often expressing excitement about the selection. Most customers find the prices fair or reasonable. Some customers experienced delays or long waiting times for delivery. A small number report issues with spillage or damage to packaging. There are a few exceptions of dead or unhealthy animals upon arrival. Experiences with customer service are mixed, with some customers frustrated by lack of communication or unresolved issues. There are occasional mentions of high shipping costs for animals.
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How Trusted Shops prevents fake reviewsReviewsinsektenliebe.com/en/shop/
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Reliable overseas vendor of invertebrates for the UK
I ordered a Xenesthis immanis, it arrived alive and intact after a few days travelling to the UK from Germany in winter temps. The packaging was good and they didn't delay in dispatching.
My only complaint is their measurements of their stock is a little confusing as I thought I was receiving a significantly smaller spider as I assumed it was the leg span but it seems they measured the body instead (not that I'm complaining about getting a bigger specimen but I hadn't prepared for it).
I should also note that my order was over 200 euros and I did not receive a customs charge.
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Insektenliebe Experience So Far.
So far , i had no casualties , shipping is good but kinda annoying dat 48 euro for animals but it does arrives next day. It should be a option of 10-15 euro for normal 2-3 days just like accesories. Rest everything is good, specialy the containers.
Im gona order more from them in terms of accesories and containers.
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a parte la sedizione non arrivata al domicilio indicato ma ad un punto di ritiro direi che bisognerebbe trovare un modo di non far rovesciare il contenitore dei moscerini in quanto molti non sopravvivono al viaggio, ma mi rendo conto che e' difficile che un pacco non venga capovolto durate il trasposrto
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Reliable with a large selection and fast delivery
Very reliable with good prices and a large selection (maybe too large if you ask my bank account 😃).I ordered three jumping spiders and the delivery was very fast. i'll definitely be shopping here again.
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ghost pray mantis
My daughter ordered a ghost pray mantis. It came within a few days and was shipped safely.
The pray mantis is small and neat to feed and watch.
Price is also reasonable compared to going to Kölle Zoo or other stores .
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We took a little jumping spider, she arrived in good conditions and we also recieved instructions for acomodation. We are very pleased with our purchase. I highly recomand this website.
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Everything is good but maybe review the shipping choice…
Everything is good and can’t complain although would prefer a different shipping company chosen since they took twice as long as FedEx and double the cost - but insektenliebe are a quality company and very happy with their products -
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I cannot leave a review because for 10 days I have had no information at all about when I will receive the delivery. Information about holidays should be stated clearly in the first sentence on the main page, especially if it lasts for weeks, and should not be hidden elsewhere. If I had known there would be a holiday lasting several weeks, I would have ordered from another company, as other businesses operate continuously or are closed for at most one or two days.
Update: I informed them that the waiting time was too long for me, and I received my money back immediately.
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Jumping spider shipped to Scotland with great care. Outstanding service
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Great communication! First time I used them and won't be the last!
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The delivery was fast and everything was perfect. Love are new family member 🥰
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Muy buena atención una calidad increíble y muy rápido el enviy
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Insect Love
I really like how many species insektenliebe has, I ordered a praying mantis and the delivery was very fast which I liked it very much. The mantis is doing fine for now, I did what the paper asked me to do, I will add some pictures. I don't have anything negative to say, very excited to shop again in the near future.
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Good communication kept me informed of every step.
My order was packaged well to ensure its safety and arrival in perfect timely condition.
I don't believe there's anything you can improve on.
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Germany -> Poland, All good, all alive.
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Always arrives healthy and well packed quick communication great company to purchase from highly recommend
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Profesionales..rápidos...envíos…
Profesionales..rápidos...envíos perfecto y calidad!!Gracias.
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Gyors és korrekt szállítás. A doboz tökéletesen csomagolva volt. Teli csomagolás abszolút pozitív számomra. Egészséges kisállatot kaptam, ahogy a hirdetési felület állítja.
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Super Shop !!!!!