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Review summary
Customers consistently highlight the fast and reliable shipping, with most orders arriving quickly and on time. The packaging is widely praised for being secure, careful, and often sustainable. Most customers are highly satisfied with the health and condition of the animals upon arrival, and there are frequent positive comments about the high quality of both animals and supplies. Communication is generally seen as clear and informative by many customers. Some customers experienced issues such as damaged or spilled packages, and opinions on customer service are mixed, with reports of both helpfulness and lack of response or unsatisfactory problem resolution. Additionally, a few customers expressed frustration with a lack of updates or unclear information.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsinsektenliebe.com/en/shop/
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Verified
Reliable overseas vendor of invertebrates for the UK
I ordered a Xenesthis immanis, it arrived alive and intact after a few days travelling to the UK from Germany in winter temps. The packaging was good and they didn't delay in dispatching.
My only complaint is their measurements of their stock is a little confusing as I thought I was receiving a significantly smaller spider as I assumed it was the leg span but it seems they measured the body instead (not that I'm complaining about getting a bigger specimen but I hadn't prepared for it).
I should also note that my order was over 200 euros and I did not receive a customs charge.
Verified
Perfekt!
The Zebra Gottesanbeterin arrived quickly and in perfect health. She is a beautiful animal! I also ordered food for her, and Insektenliebe sent small Grillen who also arrived healthy. I will certainly order from Insektenliebe again!
Verified
Insektenliebe Experience So Far.
So far , i had no casualties , shipping is good but kinda annoying dat 48 euro for animals but it does arrives next day. It should be a option of 10-15 euro for normal 2-3 days just like accesories. Rest everything is good, specialy the containers.
Im gona order more from them in terms of accesories and containers.
Verified
a parte la sedizione non arrivata al domicilio indicato ma ad un punto di ritiro direi che bisognerebbe trovare un modo di non far rovesciare il contenitore dei moscerini in quanto molti non sopravvivono al viaggio, ma mi rendo conto che e' difficile che un pacco non venga capovolto durate il trasposrto
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Reliable with a large selection and fast delivery
Very reliable with good prices and a large selection (maybe too large if you ask my bank account 😃).I ordered three jumping spiders and the delivery was very fast. i'll definitely be shopping here again.
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ghost pray mantis
My daughter ordered a ghost pray mantis. It came within a few days and was shipped safely.
The pray mantis is small and neat to feed and watch.
Price is also reasonable compared to going to Kölle Zoo or other stores .
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Mi arañita es preciosa, estoy super contento llego al dia siguiente( y vivo en España) y todo en excelentes condiciones, un gran trabajo por parte del equipo
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We took a little jumping spider, she arrived in good conditions and we also recieved instructions for acomodation. We are very pleased with our purchase. I highly recomand this website.
Verified
La entrega fue muy bien y la araña preciosa todo de 10. Volveré a comprar de nuevo. Muchas gracias por todo.
Verified
Everything was perfect! She was in amazing condition and not hurt. Arrived really quick
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Great customer service team
I talked with their customer service team they were so nice and helpful with five stars great people
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All supplies were in excellent condition. Couldn't be happier 🙂
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Everything is good but maybe review the shipping choice…
Everything is good and can’t complain although would prefer a different shipping company chosen since they took twice as long as FedEx and double the cost - but insektenliebe are a quality company and very happy with their products -
Verified
I cannot leave a review because for 10 days I have had no information at all about when I will receive the delivery. Information about holidays should be stated clearly in the first sentence on the main page, especially if it lasts for weeks, and should not be hidden elsewhere. If I had known there would be a holiday lasting several weeks, I would have ordered from another company, as other businesses operate continuously or are closed for at most one or two days.
Update: I informed them that the waiting time was too long for me, and I received my money back immediately.
Verified
recomendada !!
Envío rápido y en perfectas condiciones ! me encanta esta tienda
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All is good
Can’t do any better was all in order
Verified
Tarantulas arrived safe and sound. The customer service is not great unfortunately.
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Verified
Excellent
I always ordered from them and it’s amazing ☺️
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They are not included in the overall rating. No verification measures have been taken.Contact
insektenliebe.com/en/shop/
- +4973829414378
- insektenliebe.com/en/shop
- info@insektenliebe.com
- Grabenstetten, DEU
About
insektenliebe.com/en/shop/
Insektenliebe - Your specialised shop for terrariums and exotic pets Welcome to Insektenliebe, your reliable partner for everything to do with the fascinating world of terrariums and exotic pets! Our...
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