insektenliebe.com/en/shop/Reviews:
22 reviews in the last 12 months22 total reviews
Excellent
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Top positive review
Sep 10, 2023
Verified review
Very well packaged. I bought some isopods and didn’t get any dead on arrival but they still sent some extra ones just in case. No complaints.
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Top negative review
Mar 1, 2024
Verified review
Do now recommend that shop and the owner.
Such an ignorant who make a dumb from a client.
Paid order Monday morning 26/02/2024 with 41€ Express shipping from DE to PL. Standard transport takes between those countries 2-3 working days. Express should be delivered in max 48h. On Tuesday I sent an email and ask for any update about preparation and if parcel will be shipped that day and asked for tracking. On Thursday morning sent email that I cancel my order and want my money back. On Friday Sir fail seller sent me an email when wrote that PayPal blocked my money and I quess that was the reason he didn't sent me my order ?!
This is damn ridiculous - fail seller did not send my order the whole week [ paid express shipping ] due to my money been blocked... the only reason he got blocked money in PayPal is reason that clients making some complaint to him as a seller...
I am seller as well for years and blocking money appears only at the begging, if sells go well PayPal do not block money if clients do not make any complaints.
Stay away from that website and that seller to avoid be stressed.
My recommendation is 1/10 !!!
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Reviews for insektenliebe.com/en/shop/
7 days ago
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Feb 29, 2024
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Fast delivery, everything was intact and in good condition.
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Mar 25, 2024
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My little spider arrived quickly and safe❤️ perfect service
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Mar 19, 2024
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Mar 1, 2024
Verified review
Ignorant salesman - stay away from that e-shop.
Do now recommend that shop and the owner.
Such an ignorant who make a dumb from a client.
Paid order Monday morning 26/02/2024 with 41€ Express shipping from DE to PL. Standard transport takes between those countries 2-3 working days. Express should be delivered in max 48h. On Tuesday I sent an email and ask for any update about preparation and if parcel will be shipped that day and asked for tracking. On Thursday morning sent email that I cancel my order and want my money back. On Friday Sir fail seller sent me an email when wrote that PayPal blocked my money and I quess that was the reason he didn't sent me my order ?!
This is damn ridiculous - fail seller did not send my order the whole week [ paid express shipping ] due to my money been blocked... the only reason he got blocked money in PayPal is reason that clients making some complaint to him as a seller...
I am seller as well for years and blocking money appears only at the begging, if sells go well PayPal do not block money if clients do not make any complaints.
Stay away from that website and that seller to avoid be stressed.
My recommendation is 1/10 !!!
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Answer by insektenliebe.com/en/shop/
Mar 5, 2024
Dear customer,
thank you for taking the time to share your experience with us. We are extremely sorry to hear that your order was not processed as expected and the express delivery could not take place. We understand your displeasure and sincerely apologize for the inconvenience caused.
The situation where your payment was withheld by PayPal is unfortunate and not standard in our process. This can happen occasionally, but is beyond our direct control. We are taking your experience as an opportunity to review and improve our processes so that such situations can be avoided in the future.
Your satisfaction is very important to us and we would like to speak to you personally to find a satisfactory solution. Please contact us directly at info@insektenliebe.com so that we can resolve the matter to your complete satisfaction.
Again, we apologize for the inconvenience and hope that we get the chance to restore your confidence in our service.
Feb 12, 2024
Verified review
I ordered some green Emerald roaches and when i recived the packed it was still warm
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Feb 23, 2024
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Nice product, healthy animals and great service
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Dec 30, 2023
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Well packaged and beautiful animals. Will respond to any additional questions about the animals.
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Dec 30, 2023
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just perfect !
orders come with much care, insectenliebe care s about there animals and cusumers !!
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Sep 10, 2023
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Perfect
Very well packaged. I bought some isopods and didn’t get any dead on arrival but they still sent some extra ones just in case. No complaints.
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Nov 19, 2023
Verified review
Awesome eshop!
Fast delivery and nice packaging :) Everything delivered just fine and spider is happy in his new enclosure :)
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Nov 13, 2023
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Wonderful shop, wonderful customer support. Only issue was one animal i ordered being mismolted and deformed
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Dec 8, 2023
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Beautiful animals, quick delivery and quick response after sale if you have any remaining questions!
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RK
Ritchie K.
Maastricht
Sep 28, 2023
Verified review
Good quality and very professional.
Good quality and very professional! Very happy with my new rubber ducky’s.
Until the next order😎
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Nov 29, 2023
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1 animal was dedmad due the cold sadly. But it otherwise everything was verry good.
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Nov 8, 2023
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More info about my little spider when it’s delivered.
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Oct 24, 2023
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Fast deliveries. Healthy animals. All good.
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Dec 3, 2023
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Quality
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Nov 30, 2023
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Oct 13, 2023
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