Bergfreunde.euReviews:
2,783 reviews in the last 12 months29,280 total reviews
Excellent
TrustmarkValid
Top positive review
Jun 30, 2023
Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.
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Top negative review
Jul 13, 2023
Verified review
ORDER '33802772' DATED 22.06.2023
I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack.
Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour.
Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now???
Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages.
After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu
Aug 10, 2023
Verified review
Already waiting full 4 days for dispatch
Already waiting full 4 days only for dispatch 2 shorts , summer will gone in mean time
No way than the delivery will be 8 working days
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Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your review.
We apologise that your experience did not meet your expectations! We're very sorry for the delay of your shipment and are happy that it was delivered shortly after.
Best regards
Bergfreunde.eu
A1
Alex 1.
Bucharest
Jul 20, 2023
Verified review
scammers?
these people sent an order I told them not to, now they don't reply to my e-mails about my refund!! Scammers
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Answer by Bergfreunde.eu
Sep 8, 2023
Hello and thank you for your review!
We're sorry that your parcel could not be delivered. As we can see you have been refunded. We apologise again for the inconvenience!
Best regards, Bergfreunde.eu
KM
K M.
Ireland
Dec 12, 2023
Verified review
Company can not fulfill orders and do not communicate with customers.
The worst kind of comapny.
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Answer by Bergfreunde.eu
Dec 16, 2023
Hello and thank you for your feedback!
We're sorry that your experiences with our shop didn't meet your expectations. We are constantly working on the optimisation.
Best regards
Bergfreunde.eu
Jun 5, 2023
Verified review
Items did not arrive in time
So when I return home I will be sending back to seller for refund
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
Jul 16, 2023
Verified review
Delay
I have ordered and paid N.33801924 on 22/06/2023 and still today 16/07/2023 I have not received
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
Aug 21, 2023
Verified review
No package, no delivery, no proper abswer from bergfreunde, but yes, lets send a survey 🤦♂️
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Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback!
We apologize that your experience did not meet your
expectations! We're very sorry for the delay of your shipment. Sometimes EU orders can take a little bit longer. We're happy you received the parcel after all!
Best wishes
Bergfreunde.eu
May 9, 2023
Verified review
My order is lost, hopefully not my money
I would like a refund for the order I placed that was lost as you stated in your e-mail
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Answer by Bergfreunde.eu
Jan 4, 2024
Thank your for your review!
As we can see you already contacted our customer service and found a solution for your problem. We are very happy about this.
Best regards, Bergfreunde.eu
Oct 9, 2023
Verified review
Shipping seems to get slower and slower with this company. Disappointing service.
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Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your review.
Our apologies about the shipping delays. We're happy to see that you have received your parcel!
Best wishes
Bergfreunde.eu
Jun 2, 2023
Verified review
7 days since payment my order status is still 'proccesed' and is not shipped out.
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
Jul 6, 2023
Verified review
Received a coupon code for newsletter subscription.and nowhere to add the code
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Answer by Bergfreunde.eu
Aug 28, 2023
Thank you for your review.
We apologize for this inconvenience! We're very sorry that you couldn't enter your code. Please contact us at Bergfreunde.eu/contact/ so we can help you validate your voucher.
Best regards, Bergfreunde.eu
Sep 9, 2023
Verified review
the goods are sent that do not correspond to what you order, scammers
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Answer by Bergfreunde.eu
Sep 12, 2023
Thank you for the review.
Our apologies that you did not receive the items you ordered. This shouldn’t be happening. As we can see you have already been in contact with our customer service. Should your case not have been solved to your satisfaction contact us again at Alpinetrek.co.uk/contact/ so that we can assist you further.
Best regards, Bergfreunde.eu
"
Jun 14, 2023
Verified review
Shipping is horrible, after 12 days order is still not delivered!!!
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
May 18, 2023
Verified review
Photos are deceiving and don't include many article details.
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Aug 16, 2023
Verified review
good products but forces to buy more
good products at good price but force buyer to spend more
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Answer by Bergfreunde.eu
Aug 28, 2023
Thank you for your review.
We apologize that your experience did not meet your expectations. Unfortunately we cannot understand what you mean by 'force buyer to spend more' as there are no such measures in our shop. We are pleased at any time to hear about your experiences and suggestions at Bergfreunde.eu/contact/ .
Best regards, Bergfreunde.eu
Dec 29, 2023
Verified review
Order has not arrived holiday gift will be not given.
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Answer by Bergfreunde.eu
Jan 9, 2024
Thank you for the review!
We understand how unsettling this is and this should not be happening. You already are in contact with our customer service team and they are working on a solution for you. We appreciate your patience and understanding. Please do contact us at Bergfreunde.eu/contact/ if you have further questions.
Best regards, Bergfreunde.eu
Dec 5, 2023
Verified review
The real colour does not suit to the picture
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Answer by Bergfreunde.eu
Dec 6, 2023
Thank you for the review. Our apologies that the item you received does not meet your expectations. Please contact us at Alpinetrek.co.uk/contact/ Bergfreunde.eu/contact/ so we can find a solution for you.
Best regards, Bergfreunde.eu
Nov 4, 2023
Verified review
It takes ages till a customer gets refund.
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Answer by Bergfreunde.eu
Dec 11, 2023
Hello and thank you for your review!
We apologize for the inconvenience you experienced with your return. We are glad to see that your concern has been resolved by our customer service. Meanwhile your return has arrived here and a refund has been issued. Sorry again for the inconvenience.
Best regards, Bergfreunde.eu
Aug 10, 2023
Verified review
Dobrý den. Prosím vás. Kde je moje zásilka?
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Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your review.
Unfortunately, we can only answer in English at the moment. About that, we're truly sorry. We're happy to see that you received your shipment shortly after! If you have any questions, you can also always contact us at bergfreunde.eu/contact/ so we will find a solution.
Best wishes
Bergfreunde.eu
Dec 21, 2023
Verified review
Takes too long to ship and then to deliver
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Answer by Bergfreunde.eu
Dec 22, 2023
Hello and thank you for your feedback!
We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We are always working to improve, but currently we can only offer the service with Evri.
We're happy to see that you finally received your parcel. We're sorry for the inconvenience!
Best regards, Alpinetrek.co.uk
Aug 16, 2023
Verified review
I haven't received it after 15 days
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Answer by Bergfreunde.eu
Sep 8, 2023
Thank you for your review.
An error must have occurred here, we understand how annoying this situation is and we apologize for that.
We can see you have already contacted our colleagues in customer service. If you require any
further assistance, do not hesitate to
contact us again at Bergfreunde.eu/contact/ .
Kind regards, Bergfreunde.eu