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Bergfreunde.eu
Reviews:

2,266 reviews in the last 12 months30,016 total reviews  

4.82
Excellent

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Most relevant positive review

Apr 14, 2024
 Verified review
Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
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RD
Ralph D.
Ireland
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Most relevant negative review

Jul 11, 2024
 Verified review
Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.
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Reviews for Bergfreunde.eu

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10 days ago
 Verified review

Disappointed

The product arrived very fast and well packed. The problem is that I ordered a different one... The client invests time in selecting and paying and waiting and after all of this gets something different. Disappointed...
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Aug 4, 2024
 Verified review

Bad experience this time.

I ordered 3 pairs of shoes in uk sizes 8 and 8.5, received US sizes 8 and 8.5 which I now have to pay to return. I am 100% confident that I selected the correct size of shoe and so believe there may be an issue with the ordering system.
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Jun 3, 2024
 Verified review
too long delivery and expensive ...
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Jun 11, 2024
 Verified review
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Answer by Bergfreunde.eu
Jun 20, 2024
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
M-
Mar 24, 2024
 Verified review

I will order here, but this order was a mess

I like the store and I will order here in future, but this order was handled very poorly. The store knew in advance there was a problem with payment via PayPal -- instead of disabling it temporarily there was a label added with warning. The label was implemented incorrectly so it vanished randomly and not seeing it at first I paid via PP. My money was frozen as result. The customer support repeatedly (!) assured me money will be returned in FEW days. After two weeks I pressed on the issue, and the store explained they will be returned within 30 days. Few = 30? Since when. I also received tickets to review the support I received but they expired until the whole issue was solved. All of this mess could be easily avoided if someone paid attention.
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Answer by Bergfreunde.eu
Jun 20, 2024
Thank you for the review. We understand how unsettling this is and this should not be happening. We are sorry for the delay and we appreciate your patience! Thanks for giving us the chance to do better next time. Best regards, Bergfreunde.eu
Oct 31, 2023
 Verified review

Slow customer service response

This is my first purchase from BF, text box for my delivery address has arranged my address in completely the wrong order, I contacted customer service, message said 2 - 4 days wait for a reply from customer service. Way too long for my liking.
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Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your review. We’re sorry that you’ve been waiting. At the moment, our customer service is experiencing a lot of queries and it sometimes takes a few days to get back to a question. We're truly sorry for that! Best regards Bergfreunde.eu
Oct 13, 2023
 Verified review

One month and still no refund

A purchase I made a month ago was returned due to wrong size. I returned it a month ago and still no refund (164,98€). Email support is very friendly, but i don't know if they actually help. Order 34418483
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Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback! We understand how unsettling this is and this should not be happening. You have already been in contact with our customer service team and we saw that your refund was issued to you successfully! Best wishes Bergfreunde.eu
May 13, 2024
 Verified review
Not accurate shipping time Shipping time on website 3 - 5 days, 8 days passed and support saying it’s being packed since 3 days ago. How can you pack a bag for so long time ?
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Answer by Bergfreunde.eu
Jun 20, 2024
Thanks for your second rating! We can only again apologize for the long delivery time due to a high shipping volume. We hope it was still in time though. Best regards, Bergfreunde.eu
May 9, 2024
 Verified review

Delivery time missleading

Delivery time 7 - 9 days for delivery time specified on the website, after 5 days still order shows as being processed.
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Answer by Bergfreunde.eu
Jun 20, 2024
Hello and thank you for your feedback! We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. As we can see your parcel has reached you meanwhile and we hope it was in time though. We're sorry for the inconvenience! Best regards, Bergfreunde.eu
Dec 21, 2023
 Verified review
Takes too long to ship and then to deliver
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Answer by Bergfreunde.eu
Dec 22, 2023
Hello and thank you for your feedback! We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We are always working to improve, but currently we can only offer the service with Evri. We're happy to see that you finally received your parcel. We're sorry for the inconvenience! Best regards, Alpinetrek.co.uk
MP
Mihai P.
Cluj-Napoca
Feb 16, 2024
 Verified review
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Answer by Bergfreunde.eu
Jun 20, 2024
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions! Kind regards, Bergfreunde.eu
Jan 6, 2024
 Verified review
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Answer by Bergfreunde.eu
Jan 9, 2024
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Dec 12, 2023
 Verified review
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Answer by Bergfreunde.eu
Dec 16, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed with your rating. We are pleased to hear about your wishes and suggestions at any time! Kind regards Bergfreunde.eu