Bergfreunde.euReviews:
3,935 reviews in the last 12 months28,364 total reviews
Excellent
TrustmarkValid
Top positive review
Jun 30, 2023
Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.
Read more
Top negative review
Jan 30, 2023
Verified review
one star ⭐ is to much already. firstly they did not place my phone no. on the parcel; i had to locate the parcel to drive over there and pay few bucks to get it, because was on the way back to bergfrende guys. 2ndly, the products were not properly displayed regarding size. In my case, i have purchased a cap which was kids size! the other produc was a Scott bike shorts, ad i have from some years now an old one, but this new one was way to large. I had unfortunately to pay money to get rid of bergfrende careless unpro operations they do! hopefully not with everybody; i have learn and ticket for to that was 9,95€uro. Apologies or discount No! no need for that. Disappointed -that is that period.
Read more
Reviews for Bergfreunde.eu
11 days ago
Verified review
i cannot pay or regster billing address from Serbia. Shame
Report review
Nov 20, 2023
Verified review
Report review
Oct 30, 2023
Verified review
I bought a pair of Hoka Speed goat 5 boots, which were €150 in black/red colour, because they are €170 in black. Same products are €130 from Alltricks in all colours but they did not have my size. Your site is good but you need to be more competitive.
Report review
Oct 16, 2023
Verified review
I posted a question but have not received an answer
Report review
Sep 28, 2023
Verified review
I didn't like that I placed an order at 22.00 and after 5 minutes I wrote an email for delete ii. The day after, at 9.00 am in morning I called for ask to delete the order but order was processed and so was no possible to delete it.
Report review
Answer by Bergfreunde.eu
Oct 6, 2023
Thank you very much for your message!
We are sorry that we could not cancel your order, it was already in the in the shipping process. It is a pity that you did not like the items you ordered. You can sent the items back to us.
Best regards, Bergfreunde.eu
Oct 2, 2023
Verified review
I didn't receive one item from my order
I ordered 4 items, and 1 item is not included in package (1x STOIC - Logo Neckwarmer - Tube scarf).
Report review
Answer by Bergfreunde.eu
Oct 6, 2023
Hello and thank you for your feedback!
We are very sorry for the delay in the shipping. Unfortunately, there was a high volume for our carrier. We're happy to see that you finally received your parcel. We're sorry for the inconvenience!
Best regards, Bergfreunde.eu
Sep 9, 2023
Verified review
problem using pay pal, had to write delivery address 5 times
Report review
Answer by Bergfreunde.eu
Sep 11, 2023
Hello and thank you for your feedback!
We're sorry to hear that you had difficulties with the delivery of your order. We understand that you're upset about that. Contact us at anytime at Bergfreunde.eu/contact/ if we can assist you. We apologise for the inconvenience.
Best wishes, Bergfreunde.eu
Aug 19, 2023
Verified review
Endeavor to ship to Iceland.
Order was canceled because they would not ship to iceland
Report review
Aug 8, 2023
Verified review
Report review
Answer by Bergfreunde.eu
Aug 10, 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter.
Kind regards, Bergfreunde.eu
DB
Damir B.
Porec
Feb 7, 2023
Verified review
Ortovox pants complaint
I bought a trouesers from ortovox 6 mounths ago. The trausers stiches went apart between the legs leaving me in the cold and wet for a few days. I wont a refund but no one from bergfreunde didn´t answer back after i send them the pictures they asked for. I also trayed to call them several times but no one answering. I claim my right for a refund of the bad item. Dont mention that my sport activity went tottaly bad when because my trauser get broken. Please make a refund possible as soon as possible cos i need a new pants for my sport activity but can´t buy them before i got the refund,. thx
Report review
Answer by Bergfreunde.eu
Feb 10, 2023
Thank you for your review. We apologize that the item is not in a good condition. As we can see, you have already contacted our customer service, which solved your problem. Meanwhile a refund has been issued.
Best regards, Bergfreunde.eu
Aug 3, 2023
Verified review
Dissatisfaction
Hello. I have 4 days from which to please cancel my order 34127698 of 31. 07. 2023 and return the money to my account. I made a mistake with the order and requested a cancellation. The history of my orders is not visible, I can see the canceled order in the status. The money paid has not returned to my account. I have sent several emails and things are the same. I'm really worried. Customer 42522315, Adavidoaiei Mariana
P.S. Now I can see the order history.
Report review
Answer by Bergfreunde.eu
Aug 30, 2023
Thank you for the review.
We understand how unsettling this is. As we can see you have already been in contact with our customer service team and the money has been transferred back to you account. We apologise for any inconveniences and we appreciate your patience.
Best regards, Bergfreunde.eu
May 30, 2023
Verified review
tent came in a huge empty box
I was ordering a tent and it came in a huge box, where would have been possible to add at least 3 more tents. No need to carry air, we should all take steps towards cleaner air, cleaner environment and that kind of choices dont help along.
Other than that, tent was great, as promised and it arrived later than promised, but i am living on a countryside, so it is rather normal.
Report review
Mar 5, 2023
Verified review
A returning customer. I found very few of the brands that I bought previously were now stocked. I did feel that the prices had improved. The delivery service is as good as ever.
I haven't been back for a while as previously when I tried to return a wrong sized pair of unworn boots... the return was refused.... not a happy camper and shopped elsewhere since.
Report review
Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review! We are sorry that you are not satisfied with our service! Unfortunately we don't see any contact request from you, please contact us via Bergfreunde.eu/contact/ so that we can find a solution for you! Best regards, Bergfreunde.eu
Dec 19, 2022
Verified review
Billing info change not possible
Hello, as I have made my previous orders as a company, I was unable to change this during the payment process. Also its not possible to change my billing information from company to prive person in my profile so I had to make this order as a guest using different email.
Is there some specific way how to change my billing info ?
Thank you
Martin Gonda
Report review
Answer by Bergfreunde.eu
Feb 14, 2023
Hello and thank you for your message!
We are sorry to hear that you were unable to change your billing adresse!
In this situation we will have to ask to contact us
at www.bergfreunde.eu/contact/ so that we can better address your issue.
Best regards, Bergfreunde.eu
Jan 15, 2023
Verified review
An expensive pair of base layer leggings I bought laddered like a pair of cheap tights on the second wear Joha is the brand -avoid! Also base layers advertised as being wool from Svala -but a layer of polyurethane (a nasty plastic I’m allergic to ) as a lining -overpriced & very cheap quality clothes
Never again
Report review
Answer by Bergfreunde.eu
Jan 25, 2023
Thank you for the review. Our apologies that the item you received does not meet your expectations. Please contact us at www.bergfreunde.eu/contact/ so we can find a solution for you. Best regards, Bergfreunde.eu
Jul 26, 2023
Verified review
The shipping is slow, there is a problem with pictures
The shipping is slow, it takes many days to get the product shipped and the order still shows in "processing status".
The picture of the products have a problem, when selecting a color, if you look at the pictures sometimes it shows the chosen color, sometimes it shows other colors
Report review
Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
Apr 20, 2023
Verified review
I ordered a jacket following the size chart but it was two sizes bigger than mine. It's the second jacket but I'm not able to find the right one for me. On top of that I have had to pay €5 for returning the item.
Report review
Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review! Please accept our apologies that your item has not arrived in the ordered size. We can see you have already contacted our colleagues in customer service and they are now working on a solution. We appreciate your patience and understanding. Kind regards, Bergfreunde.eu
Apr 2, 2023
Verified review
Local currier company (DHL local branch) didn't deliver the package to my house,, as they said the address was incomplete. Also my contact number was missing. I provided both during the order, so not happy....
Report review
Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your feedback! We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We are always working to improve, but currently we can only offer the service with DHL. We're happy to see that you finally received your parcel. We're sorry for the inconvenience! Best regards, Bergfreunde.eu
Aug 1, 2023
Verified review
Loch im Schuh nach paar Monaten
Ich habe mir die Niad VCS von 5.10 vor 2-3 Monaten geholt und habe jetzt schon ein Loch im vorderen Zeh.
Ist das normal?
Report review
Answer by Bergfreunde.eu
Aug 28, 2023
Hallo und vielen Dank für Dein Feedback!
Entschuldige bitte, dass Dein Produkt bereits Mängel aufweist. Melde Dich doch gerne bei uns über Bergfreunde.eu/kontakt/ damit wir uns den Fall anschauen und Dich unterstützen können.
Viele Grüße, Bergfreunde.eu
Jul 6, 2023
Verified review
do not like the returns policy so will not shop here again.
Long time for delivery, as they said it would be
Report review
Answer by Bergfreunde.eu
Aug 28, 2023
Thank you for your review.
We apologize that your experience did not meet your expectations! We're very sorry for the delay of
your shipment. If we can offer any assistance please contact us at bergfreunde.eu/contact/ .
Best regards, Bergfreunde.eu