Bergfreunde.euReviews:
2,175 reviews in the last 12 months30,175 total reviews
Excellent
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Most relevant positive review
Apr 14, 2024
Verified review
Have purchased hiking & camping gear over several years. Order status & communication is good. Delivery within Ireland takes a little longer but that is likely local courier/postal service issue. Goods always arrive well packed and products always as ordered. For this reason happy to wait a day or two longer for peace of mind. Have found prices to be pretty competitive and free delivery over certain price.
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RD
Ralph D.
Ireland
Most relevant negative review
Jul 11, 2024
Verified review
Awful, really awful, they promise fast delivery before they take your payment. Then they take your payment and this all changes, then they email to say it's delayed and dont give any more information. Then when you phone customer service they hang up the phone on you, then when you email customer service they say it will take 4 days to respond. I will now report this transaction to my credit card company as I feel like I've just been robbed.
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Reviews for Bergfreunde.eu
Dec 26, 2023
Verified review
The return/exchange process is a bit unwieldy in comparison to Backcountry.com
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Answer by Bergfreunde.eu
Jan 9, 2024
Hello and thank you for your review!
We apologize that your experience did not meet your expectations! We are constantly working to improve ourselves and ask for your understanding.
Best regards, Bergfreunde.eu
Nov 24, 2023
Verified review
i cannot pay or regster billing address from Serbia. Shame
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Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback!
We're sorry but due to EU regulations we cannot deliver to Serbia at the moment. We can understand that this is an inconvenience. We are hoping this will change in the future!
Best regards
Bergfreunde.eu
Oct 16, 2023
Verified review
I posted a question but have not received an answer
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Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback.
We're sorry that you've been waiting. Our records show that you received an answer a day after your questions - please let us know if there was a technical issue!
Best wishes
Bergfreunde.eu
LT
László T.
Dabas
Jun 10, 2024
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Answer by Bergfreunde.eu
Jun 11, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Jun 8, 2024
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Answer by Bergfreunde.eu
Jun 11, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Mar 23, 2024
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Answer by Bergfreunde.eu
Apr 22, 2024
"Thank you for your review. We’re delighted to hear that you’re happy with our services.
Best regards, Bergfreunde.eu"
Dec 8, 2023
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Answer by Bergfreunde.eu
Dec 8, 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions!
Kind regards, Alpinetrek.co.uk
Nov 20, 2023
Verified review
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Answer by Bergfreunde.eu
Dec 6, 2023
Hello and thank you for your rating! We are very
sorry that we could not convince you of our service!
Unfortunately, there were massive delays in
shipping within the EU and accordingly a high
volume for us. Sorry that you had to wait longer
for an email reply. Best regards, Bergfreunde.eu