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Bergfreunde.eu
Reviews:

3,179 reviews in the last 12 months28,902 total reviews  

4.82
Excellent

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Bergfreunde.eu fulfils all Trusted Shops quality criteria, including
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Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu

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Apr 17, 2023
 Verified review
The case for goggles was damaged and the googles itself had scratches.
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review! Please accept our apologies that your item arrived damaged. Please contact us via Bergfreunde.eu/contact/ so that we can find a solution for you. Kind regards, Bergfreunde.eu
Sep 9, 2023
 Verified review
problem using pay pal, had to write delivery address 5 times
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Answer by Bergfreunde.eu
Sep 11, 2023
Hello and thank you for your feedback! We're sorry to hear that you had difficulties with the delivery of your order. We understand that you're upset about that. Contact us at anytime at Bergfreunde.eu/contact/ if we can assist you. We apologise for the inconvenience. Best wishes, Bergfreunde.eu
PS
PANAGIOTIS S.
ALEXANDROUPOLIS
Aug 2, 2023
 Verified review
Very slow delivery process. I haven't seen the parcel yet.
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-day return policy and simply send the unused items back to us. We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy. We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase. Thank you for your constructive criticism and understanding. Best wishes Bergfreunde.eu
Oct 16, 2023
 Verified review
I posted a question but have not received an answer
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Answer by Bergfreunde.eu
Dec 9, 2023
Hello and thank you for your feedback. We're sorry that you've been waiting. Our records show that you received an answer a day after your questions - please let us know if there was a technical issue! Best wishes Bergfreunde.eu
May 5, 2023
 Verified review
Goods have not arrived 14 days after placing order
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-day return policy and simply send the unused items back to us. We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy. We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase. Thank you for your constructive criticism and understanding. Best wishes Bergfreunde.eu
Jun 19, 2023
 Verified review
Delivery lasts to long, everything else is ok
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-day return policy and simply send the unused items back to us. We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy. We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase. Thank you for your constructive criticism and understanding. Best wishes Bergfreunde.eu
Jun 15, 2023
 Verified review
Very long delivery times
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review! Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog. Your package could not be delivered on time. We are sorry for that! You can always use your 100-day return policy and simply send the unused items back to us. We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy. We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase. Thank you for your constructive criticism and understanding. Best wishes Bergfreunde.eu
Aug 8, 2023
 Verified review
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Answer by Bergfreunde.eu
Aug 10, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Jun 15, 2023
 Verified review
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Answer by Bergfreunde.eu
Jul 28, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Jun 11, 2023
 Verified review
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Answer by Bergfreunde.eu
Jul 28, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
May 2, 2023
 Verified review
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Answer by Bergfreunde.eu
Jul 28, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu
Apr 13, 2023
 Verified review
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions! Kind regards, Bergfreunde.eu
Feb 27, 2023
 Verified review
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Answer by Bergfreunde.eu
Mar 6, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter. Kind regards, Bergfreunde.eu