Bergfreunde.eu

Reviews:

As I mentioned to you before I find your website a bit complicated and more information about the products you sell would be great. This is the second time I have ordered this jacket and it looks very good. However I can't find any washing instructions on the jacket. There is a label but no washing instructions on it which is very strange. Please inform me regarding this as soon as you can.

Your website could give more details about the products you sell. Also the sizing section is hard to understand.

I've made multiple orders with Bergfreunde and am generally satisfied. However my last order was (and currently is being) a disaster. Placed an order on the 19th of August, expected delivery time 8-10 working days. Almost two weeks later, no status update (order still 'Received'). I contact Bergfreunde and get an auto-reply stating that delivery times could be stretched for a couple of working days. All good, so I wait. A week later, no update whatsoever. Order status the same, no contact from Bergfreunde, nothing. I send a new message, get exactly the same auto-reply. I reply to that message, nothing. Today I send a new (third) message and finally get a human response back! Order was lost, they were going to refund me. Bummer. But when I see the refund amount I understand that Bergfreunde's expert is referring to the wrong order (from over a year ago). Still waiting to hear back from them..

Your website is short of information and finding my shoe size was complicated. Why are all the sizes in US sizes?

Slow order processing. 4 days after payment and still "being processed". Disappointed.

your contact form - I have emailed you on two separate occasions last week and this evening regarding order 35235660 and have had no reply...not a happy customer post-purchase experience

All perfect, untill it is not, recived damaget article and have big problems with after sales team.

Returns are very slow to be repaid.

You use too many 'inclusive' photos of your 'team members'.

I wrote the e-mail with problem. One item is not in good condition, but I haven't got reply.

Yes please send all comunications in Catalan or English. And the web site is only in Spanish.