Bergfreunde.euReviews:
3,912 reviews in the last 12 months28,401 total reviews
Excellent
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Top positive review
Jun 30, 2023
Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.
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Top negative review
Jan 30, 2023
Verified review
one star ⭐ is to much already. firstly they did not place my phone no. on the parcel; i had to locate the parcel to drive over there and pay few bucks to get it, because was on the way back to bergfrende guys. 2ndly, the products were not properly displayed regarding size. In my case, i have purchased a cap which was kids size! the other produc was a Scott bike shorts, ad i have from some years now an old one, but this new one was way to large. I had unfortunately to pay money to get rid of bergfrende careless unpro operations they do! hopefully not with everybody; i have learn and ticket for to that was 9,95€uro. Apologies or discount No! no need for that. Disappointed -that is that period.
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Reviews for Bergfreunde.eu
May 5, 2023
Verified review
Goods have not arrived 14 days after placing order
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Answer by Bergfreunde.eu
Aug 4, 2023
Hello and thank you for your review!
Unfortunately, due to a complete adjustment of our inventory management system, there was a delay of processing in our logistics. This led to a backlog of orders. We apologize for any inconvenience caused. Currently are working at full speed to reduce this backlog.
Your package could not be delivered on time. We are sorry for that!
You can always use your 100-day return policy and simply send the unused items back to us.
We are sorry that the delivery time was unusually high this time. We understand that this is an inconvenience for you! Of course, this is not in accordance to our service philosophy.
We are constantly working to improve our service. We are sure that we will be able to convince you with our fast delivery times and our very good customer service with your next purchase.
Thank you for your constructive criticism and understanding.
Best wishes
Bergfreunde.eu
May 2, 2023
Verified review
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Answer by Bergfreunde.eu
Jul 28, 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter.
Kind regards, Bergfreunde.eu
Apr 27, 2023
Verified review
izmēru neatbilstība
salamon apavi tiesi laikā, pat nedaudz brīvi 43 izm.scarpa 43 nedaudz par mazu
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review. Our apologies that the item you received does not meet your expectations. Please contact us at Bergfreunde.eu/contact/ so we can find the right product for you. Best regards, Bergfreunde.eu
Apr 20, 2023
Verified review
I ordered a jacket following the size chart but it was two sizes bigger than mine. It's the second jacket but I'm not able to find the right one for me. On top of that I have had to pay €5 for returning the item.
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review! Please accept our apologies that your item has not arrived in the ordered size. We can see you have already contacted our colleagues in customer service and they are now working on a solution. We appreciate your patience and understanding. Kind regards, Bergfreunde.eu
Apr 17, 2023
Verified review
The case for goggles was damaged and the googles itself had scratches.
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review! Please accept our apologies that your item arrived damaged. Please contact us via Bergfreunde.eu/contact/ so that we can find a solution for you. Kind regards, Bergfreunde.eu
Apr 13, 2023
Verified review
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for the rating! Unfortunately, there is no information or reason listed together with your rating. We are pleased at any time to hear about your wishes and suggestions! Kind regards, Bergfreunde.eu
Apr 2, 2023
Verified review
Local currier company (DHL local branch) didn't deliver the package to my house,, as they said the address was incomplete. Also my contact number was missing. I provided both during the order, so not happy....
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your feedback! We are very sorry that we could not convince you of our service! Unfortunately, there were massive delays in shipping and a high volume for our carrier. We are always working to improve, but currently we can only offer the service with DHL. We're happy to see that you finally received your parcel. We're sorry for the inconvenience! Best regards, Bergfreunde.eu
Mar 23, 2023
Verified review
price did not match, on the screen the cost is 100.8e, but after adding to the cart it went up to 119e
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review! We are sorry that you are not satisfied with our service! As we can see, you already contacted us and got a pricematch. We're happy to see, that you're satisfied with your order. Best regards, Bergfreunde.eu
Mar 5, 2023
Verified review
A returning customer. I found very few of the brands that I bought previously were now stocked. I did feel that the prices had improved. The delivery service is as good as ever.
I haven't been back for a while as previously when I tried to return a wrong sized pair of unworn boots... the return was refused.... not a happy camper and shopped elsewhere since.
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Answer by Bergfreunde.eu
Apr 28, 2023
Hello and thank you for your review! We are sorry that you are not satisfied with our service! Unfortunately we don't see any contact request from you, please contact us via Bergfreunde.eu/contact/ so that we can find a solution for you! Best regards, Bergfreunde.eu
Feb 27, 2023
Verified review
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Answer by Bergfreunde.eu
Mar 6, 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter.
Kind regards, Bergfreunde.eu
Feb 24, 2023
Verified review
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Answer by Bergfreunde.eu
Mar 6, 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter.
Kind regards, Bergfreunde.eu
Feb 24, 2023
Verified review
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Answer by Bergfreunde.eu
Mar 6, 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason listed together with your rating so we cannot see what the particular problem has been. Please contact us as soon as possible so we can clarify the matter.
Kind regards, Bergfreunde.eu
Feb 19, 2023
Verified review
wait until i get my stuff first
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Answer by Bergfreunde.eu
Feb 22, 2023
Hi, thank you for you message!
According to courier, your parcel is on its way to you.
If we can offer any further assistance please
contact us at www.bergfreunde.eu/contact/ .
Best regards, Bergfreunde.eu
Feb 19, 2023
Verified review
You can improve by free returning
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Answer by Bergfreunde.eu
Feb 22, 2023
Hello and thank you for your review!
We are sorry that we were not able to satisfy you with our return conditions. Unfortunately we do not offer free returns from Slovenia at the moment. We can only offer you the option to get a return label from us, which is even cheaper than paying for one at the post office! Further information on returns can be found at www.bergfreunde.eu/return/
Best regards, Bergfreunde.eu
Feb 12, 2023
Verified review
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Answer by Bergfreunde.eu
Feb 14, 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason
listed together with your rating. We are pleased at
any time about your wishes and suggestions!
Kind regards, Bergfreunde.eu
Feb 11, 2023
Verified review
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Answer by Bergfreunde.eu
Feb 14, 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason
listed together with your rating. We are pleased at
any time about your wishes and suggestions!
Kind regards, Bergfreunde.eu
DB
Damir B.
Porec
Feb 7, 2023
Verified review
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Answer by Bergfreunde.eu
Feb 10, 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason
listed together with your rating. We are pleased at
any time about your wishes and suggestions!
Kind regards, Bergfreunde.eu
DB
Damir B.
Porec
Feb 7, 2023
Verified review
Ortovox pants complaint
I bought a trouesers from ortovox 6 mounths ago. The trausers stiches went apart between the legs leaving me in the cold and wet for a few days. I wont a refund but no one from bergfreunde didn´t answer back after i send them the pictures they asked for. I also trayed to call them several times but no one answering. I claim my right for a refund of the bad item. Dont mention that my sport activity went tottaly bad when because my trauser get broken. Please make a refund possible as soon as possible cos i need a new pants for my sport activity but can´t buy them before i got the refund,. thx
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Answer by Bergfreunde.eu
Feb 10, 2023
Thank you for your review. We apologize that the item is not in a good condition. As we can see, you have already contacted our customer service, which solved your problem. Meanwhile a refund has been issued.
Best regards, Bergfreunde.eu
Feb 3, 2023
Verified review
The prodacts on the foto are diferent than in real
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Answer by Bergfreunde.eu
Feb 14, 2023
Thank you for the review. Our apologies that the
item you received does not meet your expectations.
Please contact us at www.Bergfreunde.eu/contact/, so we can offer you a
satisfactory solution.
Best regards, Bergfreunde.eu
Jan 19, 2023
Verified review
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Answer by Bergfreunde.eu
Jan 25, 2023
Hello and thank you for the rating!
Unfortunately, there is no information or reason
listed together with your rating. We are pleased at
any time about your wishes and suggestions!
Kind regards, Bergfreunde.eu