Bergfreunde.eu- Logo - reviews

Bergfreunde.eu
Reviews:

2,948 reviews in the last 12 months29,073 total reviews  

4.82
Excellent

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Certified since: Aug 29, 2017
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Bergfreunde.eu fulfils all Trusted Shops quality criteria, including
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  • Clear ordering process

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Top positive review

Jun 30, 2023
 Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.

Top negative review

Jul 13, 2023
 Verified review
ORDER '33802772' DATED 22.06.2023 I ordered two items from the Company. A Therma Rest Mat, and a BACH professional traveling backpack. Error 1: The website says 4-5 days for the backpack in case I buy it. Since I was before a bigger tour and this time was still good until departure, I bought it. When I bought it, the website changed the delivery time to 10 days. To my telephone inquiry, Support replied that it has to be packed by hand, so it will take longer - but you already knew this when you posted on the website of the online stores that if I buy the backpack, it will not be delivered in 4-5 days, but you still posted this . So you fool people. The consequence of this was that, on the advice of Support, I bought another bag at home so that I could go on the tour. Error 2: Naturally, the package arrived when I was breastfeeding on a mountain in the middle of Norway with my Decathlon backpack - which, let's face it, is not a BACH high-quality tool... So, as soon as I arrived from the tour, I rushed to the parcel delivery service to I will bring my package home. As soon as I opened it, only the Therm A Rest Mattress was inside, but not the backpack. Instead of the backpack, four identical sports bags were packed in the box - so that the backpack was marked on the delivery note, which was also in the box. What mood do you think I'm in right now??? Error 3: The telephone customer service cannot help. Based on the photos and descriptions sent in the letter, nothing happens either - the Company does not perceive that it has suffered multiple damages, to which the answer is not an apology, but a search for a way to compensate me for the damages. After that, one star is too much for you, dear Bergfreunde :-( . I have informed Support that I will contact the European Consumer Centers and complain to them that you do not solve this error that you have generated.
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Reviews for Bergfreunde.eu

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Mar 11, 2024
 Verified review
Excellent price offers and a very efficient service
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Feb 28, 2024
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Efficient & Reliable

Efficient, prompt, reliable & professional service.
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11 days ago
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easy to handle
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2 days ago
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11 days ago
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13 days ago
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Mar 10, 2024
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Mar 8, 2024
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Mar 2, 2024
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Mar 2, 2024
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Feb 28, 2024
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Feb 21, 2024
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Best care for goods and customer service, but over expensive

Overall, care for the items and customer service is excellent, and that is why I still buy in berg. But the prices are skyrocketing and becoming ridiculous, with other stores selling almost 40% cheaper on base prices than berg sometimes.
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Feb 10, 2024
 Verified review
Express devilry, good price, minus too high price of return of stuff, i Think good be to provide Exchange of stuff with low price of return then return without Exchange
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Feb 20, 2024
 Verified review
Good comunication
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Feb 20, 2024
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Feb 9, 2024
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Jan 29, 2024
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Jan 19, 2024
 Verified review

The good and the bad

The good: the variety is superb! I love how you get to see the “lowest price within 30 days” - makes you feel you’re on top of your purchases. Loving the wish list though, it’s growing a bit. Perhaps they can separate it or have us add in our own “folders” ie “skiing” or “camping” So it’s easier for us to look at our wishlist items. The bads: Experienced delays with certain purchases. I particularly do not like their “robotic” replies when querying about order deliveries which doesn’t make me feel any further reassured.
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CM
Dec 29, 2023
 Verified review
crap website but good products and prices. took a long time for order to get to Ireland from Germany but happy with what I ordered. Just had to return one item at relatively great cost of €10 cos would never fit in any size.
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Jan 18, 2024
 Verified review
The service was as advertised. The package tracking did not work beyond the German border, but the package arrived in reasonable time.
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