Our mission is to enable digital trust. Find out how reviews work at Trusted Shops.
Top positive review
Jun 30, 2023
Verified review
The ordering experience was easy. The product arrived within the estimated time given. (Delivery to Ireland took 7 days). The package arrived safe and secure. The product that arrived was correct, exactly as described and in pristine condition. This is the second product I ordered from Berg Freunde and I am a very satisfied customer. To be picky, the only downside was with the delivery service, they did not seem to regularly update the tracking page so when the package arrived I was not expecting it and therefore may not have been available to take delivery.
one star ⭐ is to much already. firstly they did not place my phone no. on the parcel; i had to locate the parcel to drive over there and pay few bucks to get it, because was on the way back to bergfrende guys. 2ndly, the products were not properly displayed regarding size. In my case, i have purchased a cap which was kids size! the other produc was a Scott bike shorts, ad i have from some years now an old one, but this new one was way to large. I had unfortunately to pay money to get rid of bergfrende careless unpro operations they do! hopefully not with everybody; i have learn and ticket for to that was 9,95€uro. Apologies or discount No! no need for that. Disappointed -that is that period.
Your honesty!! "I called you to inquire whether you could deliver a product on time. The response was that you probably couldn't. So, no order. Later on, I did end up placing the order and had it delivered to one of my transit countries."
Report review
6 days ago
Verified review
SERVICII DE CALITATE
Produsele au fost livrate foarte repede, au corespuns întru totul comenzilor şi calitatea acestora a fost ireproşabilă - mărfuri originale, mărimi corespunzătoare, materiale de calitate, etc . Sunt un client vechi şi voi colabora şi în viitor cu BERGFREUNDE. Nu a fost niciodată nevoie să apelez la RETUR. Firmă de încredere, RECOMAND!
Report review
4 days ago
Verified review
Returning happy customer
I'm very satisfied with the large selection and attractive prices of shoes and clothing. I'm a runner/hiker and for me the quality is the most important, when it comes at reasonable price - I'm vary happy! Free and fast delivery without issues to Bulgaria. Thank you and keep going!
Report review
Nov 19, 2023
Verified review
What I like is the fact that I can contact you by phone as well as email. I, like some people, prefer to be able to speak to a person if there is a difficulty, or a query about the product that I am buying
Report review
Nov 25, 2023
Verified review
layout of wed site is great. I got exactly what I was looking for innthe search box, very effecient.
Looking forward to our purchases, good value too.
Thank you
Report review
Nov 14, 2023
Verified review
The whole process was impeccable. Prices were great, products well packaged and arrived on time - no complains at all. I am monitoring for more sales offers.
Report review
2 days ago
Verified review
Before buying an article I gave got really fast answer on my question about detail of an article. Then it was not difficult to decide to buy it, really great!
Extensive inventory, quick shipment, great after sales support. Product reviews from users should include mandatory written text, and not only star rating.
Measures have been taken to ensure that the published reviews only originate from consumers who have actually used or purchased the products or services.
Imported Reviews
They are not included in the overall rating. No verification measures have been taken.