Review summary
Customers consistently praise the fast shipping, accurate orders, and items that match descriptions and work as intended. Many highlight the wide range of available parts, making it easy to find rare or hard-to-find items for their appliances. Order status updates and tracking information are generally appreciated, and the packaging quality often receives positive feedback. However, some customers experience delivery delays or issues due to specific courier or postal partners, leading to dissatisfaction with the shipping process. Opinions on customer service are mixed, with some reporting frustration over slow or automated responses and the lack of phone support. A few customers also mention the need for clearer tracking notifications and occasionally cite inadequate or unsafe packaging.
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How Trusted Shops prevents fake reviewsReviewsFixPart.gr
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Verified
They send me the right part for my dryer exactly like I asked for. They were very fast and with no delays. It came in 4 days. Very good customer service as well.
However, I don't agree with the policy not to take an item back. Finally, I didnt need to use it. The problem was somewhere else in the dryer. But its ok. No problem. I new from the beginning that you wouldnt take it back. Thank you for your great service!!!
Verified
Fast delivery I’ll recommend
I ordered a part I needed which I couldn’t find in the local market for the oven
They had everything and also in Greek for better understanding.
The delivery took around a week but if you consider it came from France it takes the same amount of time within Greece so I’m satisfied.
I’ll definitely check your website for parts I may need in the future
Congrats !!
Verified
Site needs to better describe your products (measurements)
Service was fast and prompt, but product details on the site were not that great. I was buying a specific freezer drawer and I had the exact dimentions. Photos on site did not mention the dimentions, so it was guess work for me. I finally bought the drawer, but because I need to take it to our country home I havent installed it yet (in August I will) therefore I will know if it fits. I contacted the help line providing specific photos and measurements but the answers I got back were generic.
Verified
ΕΙΜΑΙ ΙΔΙΑΙΤΕΡΑ ΕΥΧΑΡΙΣΤΗΜΕΝΟΣ, ΑΠΟ ΤΗΝ ΕΞΕΥΡΕΣΗ ΤΟΥ ΑΝΤΙΚΕΙΜΕΝΟΥ ΠΟΥ ΑΝΑΖΗΤΟΥΣΑ ΚΑΙ ΤΗΝ ΕΓΚΑΙΡΗ ΠΑΡΑΛΑΒΗ ΤΟΥ, ΠΑΡΑ ΤΟ ΟΤΙ, ΕΚΑΝΑ ΛΑΘΟΣ ΣΤΗΝ ΑΝΑΓΡΑΦΗ ΤΟΥ ΤΑΧΥΔΡΟΜΙΚΟΥ ΙΚΩΔΙΚΑ ΤΟΥ ΤΟΠΟΥ ΠΑΡΑΛΑΒΗΣ. ΕΣΤΕΙΛΑ ΔΙΟΡΘΩΤΙΚΟ ΣΗΜΕΙΩΜΑ, ΕΠΙΚΟΙΝΩΝΗΣΑ ΕΥΚΟΛΑ, ΚΑΙ ΤΗΛΕΦΩΝΙΚΑ ΚΑΙ ΗΔΗ, ΠΑΡΕΛΑΒΑ ΤΟ ΑΝΤΙΚΕΙΜΕΝΟ ! ΑΨΟΓΗ ΣΥΝΕΡΓΑΣΙΑ ! ΜΟΡΑΒΟ !
Verified
Bad site
At first I had the belief that I ordered the part from fix parts hellas. I placed the order in greek and afterwards I realized that came from external and they translated my name awfully. I immediately sent an email where i realized that an AI assistant was responding so I couldn't find help. Also I didn't have clear image of tracking my parcel and i expected too long to receive
Verified
Η εξυπηρέτηση καλή αλλά λάθος αποστολή
Γεια σας η ανταπόκριση του προϊόντος μάλλον της συναλλαγής ήταν πολύ καλή αλλά υπήρχε ένα μεγάλο πρόβλημα το ψυγείο μου όπως είχα περιγράψει συντήρηση επάνω και καταψύκτης κάτω εγώ ζήτησα το λάστιχο πόρτας του καταψύκτη 72 επί70 cm όμως της συντήρησης δεν ξέρω όμως πως θα το χειριστώ βρείτε μου μια εύκολη λύση γιατί εγώ χρειάζομαι το καταψύκτη η συναλλαγή ήταν γρήγορη αλλά το αποτέλεσμα με λίγο πρόβλημα ίσως κάποια στιγμή χρειαστώ τις πόρτες επάνω αλλά το κοστολόγιο ήταν 153 € δεν ήταν καθόλου λίγο
Verified
Quality services!
Nice support to discover and select the correct parts for my device.
Excellent support and service!
On the negative parts:
- Very high transportation costs given the value of the purchase
- No estimation on arrival
- No prior communication to deliver purchase. The ACS did not know who was the sender and the company involved
Verified
Το προϊόν που αγόρασα ήταν ακριβώς αυτό το οποίο έψαχνα για την τηλεόραση LG C1. Είχα θέμα με την πλακέτα τροφοδοσίας. Την παρήγγειλα από το κατάστημα έκανα την αλλαγή μόνος μου στο σπίτι και η τηλεόραση δουλεύει κανονικότατα σαν την πρώτη μέρα που την αγόρασα. Ευχαριστώ.
Verified
Everything about the purchase was a very good experience.However, the courier service used in my country was not helpful.
Everything about the purchase was a very good experience.
However, the courier service used in my country was not helpful.
The parcel was delivered through ELTA, and they did not bring the package to my home door. Instead, I had to go there myself with my ID to collect it.
Their customer service hours were only 08:30–14:30, which made the process inconvenient.
Additionally, I paid around 6.50€ for this service, so I expected home delivery.
Verified
Άψογη συνεργασία και απόλυτη συνέπεια
Ομολογώ πως αρχικά ήμουν πολύ επιφυλακτικός για την αγορά του συγκεκριμένου ανταλλακτικού, καθώς είχα αμφιβολίες για την ποιότητα και τη συμβατότητα. Ευτυχώς, διαψεύστηκα ευχάριστα! Η συνεργασία με το κατάστημα ήταν άψογη από την πρώτη στιγμή. Τήρησαν ακριβώς τους χρόνους παράδοσης που υποσχέθηκαν και το προϊόν είναι ακριβώς όπως περιγράφεται. Τους συστήνω ανεπιφύλακτα για τον επαγγελματισμό τους!
Verified
η αποτελεσματικοτητα και ταχυτητα στην…
η αποτελεσματικοτητα και ταχυτητα στην εξυπηρετηση, ωστοσο η συνεργασία σας με την Γενικη Ταχυδρομικη δημιουργεί προβλημα με τις παραδοσεις γιατι οι πελατες τελικα και προς αποφυγη απωλειας των αντικειμενων αναγκαζονται να δαπανουν χρόνο πλέον της 1 ωρας προκειμενου να τα παραλαμβανουν οι ιδιοι
Verified
Μη παράδοση πληρωμένου προϊόντος
Στις 29 Μαΐου έγινε πληρωμή της παραγγελίας 202607763534.Οταν έλαβα την παραγγελία έλειπε το προϊόν με κωδικό 00778368 συρτάρι πλυντηρίου πιάτων siemens αξίας 164.29 ευρώ. Από τότε προσπαθώ να επικοινωνήσω με την FIXPART μέσω email αλλά μου απαντά ένα αυτοματοποημενο μήνυμα.Τον τελευταίο καιρό δεν απαντούν καν στα Mail που στέλνω ζητώντας να μου επιστραφούν τα χρήματα. Αυτό δεν λέγεται επαγγελματισμος λέγεται απατεωνια
Verified
The service was excellent. The site is very convenient. The store-customer interface is excellent. The speed of receipt and order tracking are also excellent. I will be happy to contact the store again in the future, which impressed me with its completeness.
Verified
Το ανταλλακτικό έκανε και έγινε η επισκευή.
Όμως το κουτί με το ανταλλακτικό που ήταν μόνο μέσα στην σακούλα αποστολής ήταν χτυπημένο. Ευτυχώς το ανταλλακτικό ήταν εντάξει. Έπρεπε το κουτί του ανταλλακτικού να μπει σε άλλο κουτί πιο σκληρό για περισσότερη προστασία και μετά στην σακούλα αποστολής.
Verified
First time customer, good experience.
Ordered a somewhat scarce plastic part for an older Philips steam generator, which the site claimed would take over two weeks from order to dispatch. Arrived with DHL within the expected timeframe and packaged well. Notifications about the progress were few and on point, the way I like it. The navigation while I was searching the site for the part was also pretty decent, as far as I recall. Good experience overall, will gladly use again.
Verified
Πολύ μεγάλη εύρεση και ποικιλία εξαρτημάτων και ανταλλακτικών που βρίσκει κανείς τα πάντα. Πολύ εύκολη διαδικασία παραγγελίας, πολύ γρήγορη αποστολή και τέλεια συσκευασμένα τα αντικείμενα. Ότι αγόρασα λειτούργησε αμέσως. Δεν υπάρχει κάτι να γίνει καλύτερο. Το fixparts είναι τέλειο.
Verified
The cooperation was somehow “good”
The cooperation was good. However, it would have been excellent if you did not work with the Hellenic Post (ELTA).
Fortunately, I received an email confirming that the package had already arrived in Greece. Otherwise, I would never have found it, as it was never delivered to my home.
It would be much better to cooperate with private courier companies for deliveries.
Verified
Good experience
Delivery ok though the price to send back item is quite expensive when you are in another country as you have to send them back in France
After having made an error they abused me for the correct parts to order and then it fitted perfectly
Recommend totally
Verified
Very responsive service. Found the correct part I needed and was reasonably quick on shipping. The part fits and my freezer is working again. Thank you for your help.
Verified
two items arrived with different parcels whitout notification
I was not notified that the two items I have ordered would arrive with different parcels and different courier service, so when I received the first parcel I thought the second one was missing.
Reply from FixPart.gr
Good day, I am sorry to hear that you are not satisfied. I see that your order should have been delivered without any issues. If you have any questions, please don't hesitate to contact us. Our apologies for the inconvenience. Paloma, FixPart customer service
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FixPart.gr
- fixpart.gr
- support@fixpart.gr
- Nijmegen, NLD
About
FixPart.gr
Το FixPart.gr είναι το αξιόπιστο ηλεκτρονικό σας κατάστημα για ανταλλακτικά οικιακών συσκευών. Με μια εκτενή συλλογή από εκατομμύρια ανταλλακτικά κορυφαίων μαρκών, κάνουμε την επισκευή των συσκευών σα...
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