So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
I paid for express weeks ago and have still not received results
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Mar 29, 2024
Verified review
Ordered my tests but have never received them. Very unhappy.
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Mar 20, 2024
Verified review
AT-AU-66646-1 Food Sensitivity Test Plus still not received.
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Apr 1, 2024
Verified review
Still waiting for it to arrive its been 10 weeks now
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Mar 20, 2024
Verified review
No results received and no response to my email
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Mar 20, 2024
Verified review
I still have not received my results yet
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Mar 24, 2024
Verified review
Never did get my results
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Mar 30, 2024
Verified review
Have not received my kit
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Apr 7, 2024
Verified review
Poor delivery
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Feb 25, 2024
Verified review
Can’t really judge until I see the results
Can’t really judge until I see the results…
Would like to see postage included as I had to go to the post office to buy a 1x postage stamp.
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Feb 24, 2024
Verified review
The results were quite confusing. For example, it stated my dog was highly sensitive in some types of food & my thoughts was to remove them from her diet where I can.
But under nutritional balances it says she is lacking in certain requirements, but they form part of the foods that she has a higher sensitivity to.
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Feb 19, 2024
Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Mar 14, 2024
Verified review
I ordered my test many weeks ago, simple instructions, paid my money for the most complete test kit (>$200) and sent back as instructed. I have had to chase the results and still after many weeks do not have my results. I have received many emails asking about my experience for a test i still am yet to receive my results. They then sent me "my results" but inadvertently sent me the results of another patient which is so unprofessional. I am a health care practitioner and have found the experience frustrating and less than ideal. I am over $200 out of pocket and I still do not have my results despite requesting many times. I would like my money back please.
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Feb 23, 2024
Verified review
Scam, scam
No products delivered.
No communication
Sent numerous emails,chat, no reply
Phone lines disconnected
Do not order as it is a scam company
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Mar 8, 2024
Verified review
No customer service after I was given an incorrect address to send the sample. Staff could not care less. Very sad.
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Feb 21, 2024
Verified review
Disappointing
After purchase the test took so long to arrive I had to check tracking information to see where it was. The test itself was easy to use. I have posted back the sample and not heard anything since. No results, no email to indicate the sample has been received. I can not recommend this test to anyone.
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Mar 19, 2024
Verified review
Very slow to get received email
Very slow to get received email, inquiry emails and Facebook messages don’t get answered. Feels like a scam. Much dearer than other companies.
Didn’t respond to an email about troubleshooting. Multiple people online state the same issues.
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Feb 18, 2024
Verified review
I never received my order. Perhaps provide updates on processing and fulfilment. Now I need to check if my card has been charged.
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Mar 16, 2024
Verified review
I havent recieved my results or an answer as to where it's up to, I've emailed multiple times with no response.
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Mar 17, 2024
Verified review
We sent in 2 hair samples weeks ago. No communication. We have tried the tracking number with no results.
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