Allergy Test AustraliaReviews:
228 reviews in the last 12 months844 total reviews
Good
Top positive review
Jul 5, 2023
Verified review
The answers were very prompt and they sent through exactly what I was asking for.
Thank you for the great service.
Rebecca
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Top negative review
Feb 19, 2024
Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Reviews for Allergy Test Australia
Feb 14, 2024
Verified review
Nothing received after mailing 4 weeks ago. Zero communication. Phone number unmanned. If I could give zero stars I would.
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Answer by Allergy Test Australia
Feb 28, 2024
Hi, thank you for your review.
I am very sorry to hear that your sample was delayed in reaching our lab.
I can see your samples arrived at our lab Thursday 15th February and the results emailed Monday 19th February.
While mail delays are out of our control, we understand how frustrating and inconvenient these can be.
Would you consider updating your review to reflect the quick turnaround time by our lab once we received your sample?
Donna
Customer Service Manager
Feb 15, 2024
Verified review
Sent sample away 2 weeks ago. No word about them receiving this. Beginning to think this is a con.
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Answer by Allergy Test Australia
Feb 28, 2024
Hi, thank you for your review.
I am very sorry to hear that your sample was delayed in reaching our lab.
I can see your samples arrived at our lab 20th February and the results emailed 22nd February.
While mail delays are out of our control, we understand how frustrating and inconvenient these can be.
Would you consider updating your review to reflect the quick turnaround time by our lab once we received your sample?
Donna
Customer Service Manager
Feb 21, 2024
Verified review
We sent 3 samples in January and still no results. Can't get in contact with anyone
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Feb 17, 2024
Verified review
Haven’t received them yet!
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Jan 10, 2024
Verified review
The test was inaccurate. Upon asking for a refund I was second guessed by the staff member. Once supplying proof of my dogs allergies and vet visits no response.
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Jan 15, 2024
Verified review
Thought the test results would be completed in Australia but indeed it goes overseas. Still have not received results due to travel time.
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Jan 22, 2024
Verified review
I’mfructose and lactose intollerant
I am fructose and lactose intolerant so your test is wrong
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Answer by Allergy Test Australia
Jan 24, 2024
Hi Barb, thank you for your review.
I am very sorry to hear that you are not completely satisfied with the testing.
Please be aware that we do not test for fructose or lactose intolerance. Lactose intolerance, despite the name, is not an intolerance (IgG) but rather rather a deficiency in lactase to digest the lactose.
In addition to this, we do not test for fructose on our blood intolerance test.
As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information?
If you have any questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Jan 29, 2024
Verified review
have not received any results seems more than 1 month
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Nov 23, 2023
Verified review
Overall Disappointed. Would not trust.
The process of receiving my kit, doing the blood samples and receiving my results was smooth - no concerns. However, the results and the customer service was poor and requires improvement. Unfortunately, the results I received were showing some highly inaccurate results or maybe they sent someone else's results. There were "High" allergies shown to foods and fur that I have never had or on the opposite end, am very aware of the allergies I have and it showed none. I requested a review from customer service - it took 4 emails, 3 chat bots to get a proper response - incredibly poor customer service. While I understood the explanation of their blood sampling, I am not confident in Allergy Test australia's methods or consider them trustworthy. I went and re-did my blood tests with my GP, coming back which results that actually made sense.
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review.
I am sorry to hear that you are not completely satisfied with the service.
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Jan 4, 2024
Verified review
Send my over $250 test back beginning of December and haven't received even a notification email they have it...
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you for your review.
I am very sorry to hear that your test sample took so long to be received at our lab.
I can see this arrived with us 8th January and was tested as priority, and the test results emailed 9th Janaury.
While mail delays are out of our control, we completely understand how frustrating these delays can be.
If you have any questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Jan 4, 2024
Verified review
I'd give zero if I could. Extremely poor communication and processing of order. Ended up asking for a refund.
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Jun 12, 2023
Verified review
Waste of money, waste of time. Very poor instructions in how to self test. Customer service takes days to reply to emails.
Spent almost $100 and straight in the bin. The needle prices didn't work and could not draw blood and unfortunately you only get 1 go. Don't make same mistake as me. Avoid this company.
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Answer by Allergy Test Australia
Jun 13, 2023
Hi Zoe, thank you for your review.
I am very sorry to hear you were unable to follow the instructions for the home health kit testing.
I can see you reached out to our LiveChat and Ticket team on our website, and our team member Lucie provided further instructions on completing your testing and offered a free replacement kit with additional lancets to help you to complete your testing.
However, this offer was refused and instead, you opted for a refund following the return of the unused test kit.
Unfortunately, we could only provide a partial refund the kit you had already used, but did offer to replace it free of charge if you wanted to proceed with the testing.
We are very sorry that you did not want to complete the testing.
We're always looking to improve our testing and service, and your feedback helps!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Dec 10, 2023
Verified review
Had to follow up 3 times with the company where my testing kit was. Significantly delayed delivery. Now, I am still waiting to receive my test results a week later after sending back. Even though I was given an "express processing" code for the delayed delivery. Has not been a positive experience so far.
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Answer by Allergy Test Australia
Dec 11, 2023
Hi Kellie,
Thank you for taking the time to review us today. Your feedback is important to us and we will take every effort to try improve our services.
Unfortunately postal services are out of our control and believe that your sample is still in transit.
Express processing means we will email the results within 2 working days of us receiving the sample in laboratory.
I will though keep an eye on your case and keep you updated of any issues once the sample arrives.
Warm Regards,
Usman
Customer Service Manager
Dec 4, 2023
Verified review
REFUND PLEASE !!
You have supplied me with test results but you haven't received my actual blood test yet. Australia Post have told me they haven't delivered it to your Australian mailing address. I don't have faith in your results and therefore I'd like a refund.
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you for your review.
I am very sorry to hear that Australia Post did not update their tracking to indicate the sample was successfully delivered to our lab.
I am pleased to confirm your sample arrived with our lab 27th November and your test results were emailed 30th November.
As we have resolved your query, would you please consider amending or removing the review as it contains incorrect information?
Donna
Customer Service Manager
Nov 1, 2023
Verified review
CCD is 3/6
I read this as 50% false positives, gives me no reassurance on results
Tracker didn’t work. Chat for support times out before feedback was received.
Over all turn around was good, but not communicated well with customer
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Answer by Allergy Test Australia
Nov 2, 2023
Hi Connie, thank you for your review.
I am very sorry to hear that while you are happy with the service and quick turnaround, that you have left us a 1-star review.
CCD (Carbohydrate Cross-Reactive Determinants) levels on your test results scored at just 3.5 on our scale from 0.35 - 100. This figure is unlikely to indicate cross-reactivity. However, this will only affect the allergy test results and not the intolerance results. If you have any concerns about your test results, we recommend consulting with your doctor.
If you have any questions about the testing, please do not hesitate to reach out to our team at info@allergytest.co and the team will be more than happy to help.
Donna
Customer Service Manager
Jun 6, 2023
Verified review
Didn’t give me much useful information
My dog has allergies. I wanted her tested for basic foods that dogs actually eat… but she was tested for weird stuff like tea and plums… things she’s never eaten. It really didn’t give me any further insight into her health.
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Answer by Allergy Test Australia
Jun 9, 2023
Thank you for your review.
I am pleased to confirm our pet test packages are comprehensive and include all the typical items a pet eats on a regular basis or may be included in their diet, but also includes a range of typically human foods that pets may unfortunately consume unplanned.
This is meant to provide a comprehensive overview.
If you have any questions related to the test report received, our team are always happy to help. Please do email any questions to info@allergytest.co and we will b more than happy o advise.
Donna
Customer Service Manager
Dec 13, 2023
Verified review
No faith in this company.
Didn’t receive test until after I lodged a PayPal dispute Received a 20% refund. Still waiting to see if I receive the results. I have little faith
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Answer by Allergy Test Australia
Dec 18, 2023
Thank you for your review.
I am very sorry to hear that you are not completely satisfied with the service and have experienced delays with mail services.
While mail delays are outside of our control, we understand how frustrating these can be.
As soon as your sample arrives at our lab, you will receive an email confirming receipt of the sample.
If you have any further questions or concerns, please do not hesitate to contact our expert and friendly team at infor@allergytest.co and we will be more than happy to assist.
Donna
Customer Service Manager
Apr 7, 2024
Verified review
not all the required elements were in my kit, I have heard nothing since sending it off, no results, I am not entirely sure this whole thing isn't a scam.
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Sep 11, 2023
Verified review
Asked if I wanted another test due to first one was not enough blood, I responded yes and have never received it.
Follow up
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Answer by Allergy Test Australia
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Dec 1, 2023
Verified review
did not show any reaction to multiple know allergies and intolerance.
Very inaccurate . if i could give 0 stars i would
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you for your review.
I am very sorry to hear you are not completely satisfied with the testing.
There are a number of reasons a known allergy or intolerance may not be detected on a test, including previous testing methodology, diet and environment, when the last teat was completed, and more.
Our expert and friendly team are always on hand to assist with any questions or queries you may have related to your test results.
If you have any questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager