So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
You have not responded to emails, requesting the report that has never been completed.
I believe that you are a scam.
I paid for a faster process, nothing. Tried ringing your company the phone number doesn’t work.
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Mar 29, 2024
Verified review
What is happening. Where are my results???
Everthing is so, so slow. I have now been waiting almost two weeks since posting in my sample. It took some time to receive my sample kit. Also I was billed from a UK (a GB, Leiceste Merchant). Its Allergy test "Australia". Started this process, paid/ordered on 28 Feb. Very disappointed.
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Mar 29, 2024
Verified review
Sent my test back over 2-3 weeks ago and haven’t had any results sent back. I paid for the fast results. Feel I would have been better just going to a doctor.
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Mar 31, 2024
Verified review
Unable to speak to anyone for help regarding my order, how to send samples back etc, haven’t received any testing kits even though they have been paid for.
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Apr 7, 2024
Verified review
not all the required elements were in my kit, I have heard nothing since sending it off, no results, I am not entirely sure this whole thing isn't a scam.
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Apr 4, 2024
Verified review
I never received the results
I posted the samples back but never heard anything from them. No results were received.
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9 days ago
Verified review
They never provided my results and just refunded me. Waste of time.
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5 days ago
Verified review
What experience. I haven’t had any reults yet and it has been weeks
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Mar 29, 2024
Verified review
Ordered my tests but have never received them. Very unhappy.
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Apr 1, 2024
Verified review
Still waiting for it to arrive its been 10 weeks now
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Mar 30, 2024
Verified review
Have not received my kit
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Apr 7, 2024
Verified review
Poor delivery
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Mar 14, 2024
Verified review
I ordered my test many weeks ago, simple instructions, paid my money for the most complete test kit (>$200) and sent back as instructed. I have had to chase the results and still after many weeks do not have my results. I have received many emails asking about my experience for a test i still am yet to receive my results. They then sent me "my results" but inadvertently sent me the results of another patient which is so unprofessional. I am a health care practitioner and have found the experience frustrating and less than ideal. I am over $200 out of pocket and I still do not have my results despite requesting many times. I would like my money back please.
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Mar 23, 2024
Verified review
Tested my son for allergies. His known allergies did not come up but others did. When asked for the 100% money back guarantee if not satisfied they refused to provide it! Waste of time and money
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Mar 8, 2024
Verified review
No customer service after I was given an incorrect address to send the sample. Staff could not care less. Very sad.
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Mar 19, 2024
Verified review
Very slow to get received email
Very slow to get received email, inquiry emails and Facebook messages don’t get answered. Feels like a scam. Much dearer than other companies.
Didn’t respond to an email about troubleshooting. Multiple people online state the same issues.
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Mar 16, 2024
Verified review
I havent recieved my results or an answer as to where it's up to, I've emailed multiple times with no response.
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Mar 17, 2024
Verified review
We sent in 2 hair samples weeks ago. No communication. We have tried the tracking number with no results.
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Mar 11, 2024
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Didn’t receive all of my items and found communication extremely delayed and poor
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Mar 16, 2024
Verified review
Have not received my results yet so can't give any more than 1 star
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