Allergy Test AustraliaReviews:
228 reviews in the last 12 months844 total reviews
Good
Top positive review
Jul 5, 2023
Verified review
The answers were very prompt and they sent through exactly what I was asking for.
Thank you for the great service.
Rebecca
Read more
Top negative review
Feb 19, 2024
Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
Read more
Reviews for Allergy Test Australia
Feb 7, 2024
Verified review
Very interesting report, now I understand why I had effect from certain products that have high percentage
Report review
Feb 19, 2024
Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
Report review
Feb 23, 2024
Verified review
Scam, scam
No products delivered.
No communication
Sent numerous emails,chat, no reply
Phone lines disconnected
Do not order as it is a scam company
Report review
Feb 21, 2024
Verified review
Disappointing
After purchase the test took so long to arrive I had to check tracking information to see where it was. The test itself was easy to use. I have posted back the sample and not heard anything since. No results, no email to indicate the sample has been received. I can not recommend this test to anyone.
Report review
Feb 18, 2024
Verified review
I never received my order. Perhaps provide updates on processing and fulfilment. Now I need to check if my card has been charged.
Report review
Feb 14, 2024
Verified review
Nothing received after mailing 4 weeks ago. Zero communication. Phone number unmanned. If I could give zero stars I would.
Report review
Answer by Allergy Test Australia
Feb 28, 2024
Hi, thank you for your review.
I am very sorry to hear that your sample was delayed in reaching our lab.
I can see your samples arrived at our lab Thursday 15th February and the results emailed Monday 19th February.
While mail delays are out of our control, we understand how frustrating and inconvenient these can be.
Would you consider updating your review to reflect the quick turnaround time by our lab once we received your sample?
Donna
Customer Service Manager
Feb 15, 2024
Verified review
Sent sample away 2 weeks ago. No word about them receiving this. Beginning to think this is a con.
Report review
Answer by Allergy Test Australia
Feb 28, 2024
Hi, thank you for your review.
I am very sorry to hear that your sample was delayed in reaching our lab.
I can see your samples arrived at our lab 20th February and the results emailed 22nd February.
While mail delays are out of our control, we understand how frustrating and inconvenient these can be.
Would you consider updating your review to reflect the quick turnaround time by our lab once we received your sample?
Donna
Customer Service Manager
Feb 21, 2024
Verified review
We sent 3 samples in January and still no results. Can't get in contact with anyone
Report review
Feb 17, 2024
Verified review
Haven’t received them yet!
Report review
Jan 21, 2024
Verified review
The tests were easy to do but still waiting for results, No notification that tests have been received.
Report review
Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Thanks again for the great review!
Donna,
Customer Service Manager
Jan 4, 2024
Verified review
I liked the avalability of roducts and…
I liked the availability of products and the ease of ordering these products.
Report review
Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Thanks again for the great review!
Donna,
Customer Service Manager
Jan 10, 2024
Verified review
The test was inaccurate. Upon asking for a refund I was second guessed by the staff member. Once supplying proof of my dogs allergies and vet visits no response.
Report review
Jan 4, 2024
Verified review
Send my over $250 test back beginning of December and haven't received even a notification email they have it...
Report review
Answer by Allergy Test Australia
Jan 24, 2024
Thank you for your review.
I am very sorry to hear that your test sample took so long to be received at our lab.
I can see this arrived with us 8th January and was tested as priority, and the test results emailed 9th Janaury.
While mail delays are out of our control, we completely understand how frustrating these delays can be.
If you have any questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Jan 4, 2024
Verified review
I'd give zero if I could. Extremely poor communication and processing of order. Ended up asking for a refund.
Report review
Jan 22, 2024
Verified review
I’mfructose and lactose intollerant
I am fructose and lactose intolerant so your test is wrong
Report review
Answer by Allergy Test Australia
Jan 24, 2024
Hi Barb, thank you for your review.
I am very sorry to hear that you are not completely satisfied with the testing.
Please be aware that we do not test for fructose or lactose intolerance. Lactose intolerance, despite the name, is not an intolerance (IgG) but rather rather a deficiency in lactase to digest the lactose.
In addition to this, we do not test for fructose on our blood intolerance test.
As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information?
If you have any questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Jan 29, 2024
Verified review
have not received any results seems more than 1 month
Report review
Jul 5, 2023
Verified review
Missing blood sample card.
Collection kit was dispatched very timely and was happy with how fast it came. Unfortunately it was missing the blood spot card. I tried called the 24/7 contact number but a voice msg stated I was calling out of operating hours?
I sent and online message explaining the situation to Alex. He understood straight away and had a new blood sample card that I'm now waiting to be delivered. Thanks Alex.
Report review
Answer by Allergy Test Australia
Jul 20, 2023
Hi Benjamin, thank you for review!
I am very sorry to hear your blood spot card was not included in your kit. I'm glad Alex was able to assist and get you a new card.
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for your review!
Donna,
Customer Service Manager
Aug 1, 2023
Verified review
This test has give some guidance as a benchmark to the causes of the issues my pet is experiencing but inclusion of meats etc not found in Aus (e.g squirrel) does indicate how very generic the responses are.
Report review
Answer by Allergy Test Australia
Aug 15, 2023
Thank you so much for your review and feedback.
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Jun 21, 2023
Verified review
Used the chat facility within the app to find out if my samples have been received, and Alex, very quickly found out it had been received yesterday.
Quick, easy, hassle free so far.
Report review
Answer by Allergy Test Australia
Aug 15, 2023
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager
Jun 16, 2023
Verified review
My order was 'missed' and initially not mailed out however customer service was excellent and resolved the issue quickly. Results were sent out in a timely manner and easy to read.
Report review
Answer by Allergy Test Australia
Aug 15, 2023
Thank you for your review!
We are very sorry there was a shipping delay with your order, but we are very happy to hear our customer service team were able to assist quickly in getting yoru test kit dispatched.
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager