Allergy Test Australia

Reviews:

Hi Carolyn, thank you for your review! We are very proud of our LiveChat team, so we will pass this on to Alex straight away. When your testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! We're so sorry that you have experienced issues with Sendle. If there's anything we can do, please do not hesitate to contact us at info@allergytest.co and our friendly and expert team will be more than happy to assist. Donna Customer Service Manager

Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager

Hi Stan, thank you for your review. We are very happy to hear you're pleased with the testing and service received. We are very sorry your test kit was delayed in transit on its way to you. Our lab audit trail shows your sample was received Friday 21st April and your test results were emailed Wednesday 26th April. if you have any queries or concerns related to your order, please reach out to our customer service team at info@allergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Thanks again for the great review! Donna, Customer Service Manager

Thank you so much for reaching out and reviewing your experience! ⭐⭐⭐⭐⭐ We’re so proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager

Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Your suggestion will be passed on our management. Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Lucie Customer Service

Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager

Thank you so much for reaching out and rating your experience! We’re so proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team are also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager

Hi Elyse, thank you so much for reaching out and leaving a review! We are very proud of our LiveChat team, so we will pass this on to the team straight away. When your testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager

Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager

Thank you so much for your review. We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager

Thank you so much for your review. We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager

Thank you so much for the review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager

Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager

Hi Zoe, thank you for your review. I am very sorry to hear you were unable to follow the instructions for the home health kit testing. I can see you reached out to our LiveChat and Ticket team on our website, and our team member Lucie provided further instructions on completing your testing and offered a free replacement kit with additional lancets to help you to complete your testing. However, this offer was refused and instead, you opted for a refund following the return of the unused test kit. Unfortunately, we could only provide a partial refund the kit you had already used, but did offer to replace it free of charge if you wanted to proceed with the testing. We are very sorry that you did not want to complete the testing. We're always looking to improve our testing and service, and your feedback helps! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager

Hi Kellie, Thank you for taking the time to review us today. Your feedback is important to us and we will take every effort to try improve our services. Unfortunately postal services are out of our control and believe that your sample is still in transit. Express processing means we will email the results within 2 working days of us receiving the sample in laboratory. I will though keep an eye on your case and keep you updated of any issues once the sample arrives. Warm Regards, Usman Customer Service Manager

Thank you for your review. I am very sorry to hear that Australia Post did not update their tracking to indicate the sample was successfully delivered to our lab. I am pleased to confirm your sample arrived with our lab 27th November and your test results were emailed 30th November. As we have resolved your query, would you please consider amending or removing the review as it contains incorrect information? Donna Customer Service Manager

Hi Connie, thank you for your review. I am very sorry to hear that while you are happy with the service and quick turnaround, that you have left us a 1-star review. CCD (Carbohydrate Cross-Reactive Determinants) levels on your test results scored at just 3.5 on our scale from 0.35 - 100. This figure is unlikely to indicate cross-reactivity. However, this will only affect the allergy test results and not the intolerance results. If you have any concerns about your test results, we recommend consulting with your doctor. If you have any questions about the testing, please do not hesitate to reach out to our team at info@allergytest.co and the team will be more than happy to help. Donna Customer Service Manager

Thank you for your review. I am pleased to confirm our pet test packages are comprehensive and include all the typical items a pet eats on a regular basis or may be included in their diet, but also includes a range of typically human foods that pets may unfortunately consume unplanned. This is meant to provide a comprehensive overview. If you have any questions related to the test report received, our team are always happy to help. Please do email any questions to info@allergytest.co and we will b more than happy o advise. Donna Customer Service Manager

Thank you for your review. I am very sorry to hear that you are not completely satisfied with the service and have experienced delays with mail services. While mail delays are outside of our control, we understand how frustrating these can be. As soon as your sample arrives at our lab, you will receive an email confirming receipt of the sample. If you have any further questions or concerns, please do not hesitate to contact our expert and friendly team at infor@allergytest.co and we will be more than happy to assist. Donna Customer Service Manager

Thank you for your review. We are very sorry to see you are not satisfied with the service. We cannot locate any email correspondence from the email address used to leave this review. However, if you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager