Allergy Test Australia

Reviews:

Thank you for your review. I am very sorry to hear you are not completely satisfied with the testing. There are a number of reasons a known allergy or intolerance may not be detected on a test, including previous testing methodology, diet and environment, when the last teat was completed, and more. Our expert and friendly team are always on hand to assist with any questions or queries you may have related to your test results. If you have any questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager

Thank you for your review. I am very sorry to hear that you experienced mail delays. While these are out of our control, we understand how inconveneinct and frustrating they can be. I can see from our systems we received your sample Friday 15th December and emailed your test results Monday 18th December, and not after two weeks. Would you please consider amending or removing the review as it contains incorrect information? If you have any questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager

Thank you for your review. I am pleased to confirm your test sample was received at our lab 27th November and your test results emailed 30th November. As we have resolved your issue, would you please consider amending or removing the review as it contains incorrect information? If you have any questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager

Thank you for your review. I am very sorry to hear that you are not completely satisfied with the service. I have checked our systems and I can see your sample has not yet arrived at our lab for testing. However, you will receive an email confirming receipt when the sample arrives at our lab. If you have any questions, queries, or concerns, please do not hesitate to contact our expert and friendly team at info@allergytest.co and we will be more than happy to assist. Donna Customer Service Manager

Thank you for your review. I am very sorry to hear that you are not completely satisfied with the service. I can see your sample only arrived at our UK lab this week and is currently being finished by our labs. Testing takes 3-5 business days from receipt, and your results will be emailed within 1-2 hours. As we have resolved your query, please would you consider updating your review to reflect the outcome? Donna Customer Servicer Manager

Thank you for your review. I am very sorry to hear that the app is not currently working. It was undergoing scheduled maintenance at the beginning of December and is now once again operational. We are so sorry for any inconvenience this has caused. Please be aware that the app is not required to receive updates and results, as we also send these by email to ensure you receive them. If you have any questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager

Thank you for your review. I am pleased to confirm your samples arrived at our lab Thursday 8th June, for which you were emailed an update confirming the samples has arrived and were currently being tested. As you have purchased Fast Track testing, your test results will be available within 2 business days, not including weekends when our lab is closed. Your test results will be emailed today as per the promised 2 business day turnaround. I can see you have not yet reached out to our team, however, if you have any further questions, please don't hesitate to reach out to us at info@allergytest.co or on our 24/7 website LiveChat. Donna, Customer Service Manager

Thank you for your review. We are very sorry to see you are not satisfied with the service. If you have any queries or concerns related to your order, please reach out to our customer service team at info@allergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Donna, Customer Service Manager