Allergy Test AustraliaReviews:
234 reviews in the last 12 months841 total reviews
Good
Top positive review
Jul 5, 2023
Verified review
The answers were very prompt and they sent through exactly what I was asking for.
Thank you for the great service.
Rebecca
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Top negative review
Feb 19, 2024
Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Reviews for Allergy Test Australia
Apr 3, 2024
Verified review
Slow and poor service
Slow, poor communication, inaccurate website
The test is sent to the UK if you are in Australia - they don’t tell you this. So it takes a LOOOONNNGG time. And then the results weren’t sent through to me - some sort of technical glitch. Nobody contacted me, it was left to me to follow up, then when I did they went “so sorry”. Not sure about the results themselves. They seem interesting, but mostly point to a severe allergic reaction to something they didn’t test for, so not especially helpful. But not their fault. Otherwise the allergies seem accurate to what I already knew. The intolerances are interesting, I will have to see if they are on point. But mostly my bad review is due to the poor information and very delayed service. Should do better.,
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Mar 24, 2024
Verified review
The experience was good however I know I am gluten intolerant and nothing showed up. Really disappointed, I thought this test may help change my uncomfortableness. Everything I seem to be in high % I don’t even hardly eat. Waste of money for me…sorry
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Mar 15, 2024
Verified review
The allergy test results were for my staffy and the results were not what I expected for example it stated that she is highly allergic to green tea an other stuff that humans are allergic to she is a dog.
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Feb 25, 2024
Verified review
Can’t really judge until I see the results
Can’t really judge until I see the results…
Would like to see postage included as I had to go to the post office to buy a 1x postage stamp.
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Feb 24, 2024
Verified review
The results were quite confusing. For example, it stated my dog was highly sensitive in some types of food & my thoughts was to remove them from her diet where I can.
But under nutritional balances it says she is lacking in certain requirements, but they form part of the foods that she has a higher sensitivity to.
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Feb 17, 2024
Verified review
The one i paid for was to test for 975 ? I expected the results for the lot, not part of
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Feb 8, 2024
Verified review
All the foods mentioned I don't give my dog.
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Feb 7, 2024
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Feb 23, 2024
Verified review
The Service was slow ....
The Service was slow and not as indicated on the website. Having paid extra for express service to Allergy Test and express mail to return the test.
All the documentation was not with the original kit. The "Submission Card was Not Provided" and liasing with Allergy Test. Maybe allow staff to liase with the customer to make a common sense practical solution?
It was not clear on the website that the tests were to be conducted in the UK. It was indicative the Test would be done in Australia which would have been a quicker process.
On a positive note the results were the same as I received from my own Doctor
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Feb 24, 2024
Verified review
Limited value
I found the report was very limited compared to other food sensitivity tests that I am aware of that are far more comprehensive and specific
There were a lot of pages in the report but most of it was general information
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Jan 15, 2024
Verified review
Thought the test results would be completed in Australia but indeed it goes overseas. Still have not received results due to travel time.
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Jun 4, 2023
Verified review
Couriers used
The courier, Sendle, which is used for parcels is destroying the ratings. Delivery promised between 3-5 business days after leaving warehouse. It was more like 21 days. Terrible service from courier!
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Answer by Allergy Test Australia
Jun 6, 2023
Thank you for your review.
I am very sorry to hear your test kit was delayed reaching you.
While mail delays are outside of our control, we understand these can be frustrating.
Thank you so much for your feedback - we are always trying to improve our service, and your feedback helps.
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
May 8, 2023
Verified review
The results weren't very useful, and have contradicted some data I have received from GP's and dermatologists regarding issues I am having.
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Answer by Allergy Test Australia
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
If you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Nov 26, 2023
Verified review
I paid and ordered for a 500 + allergy test and the results were no were near that many and very vague to say the least.
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review.
I am sorry to hear that you are not completely satisfied with the service.
Please be aware that the hair testing tests for the number of items advertised and reports back only those that have shown a reaction or response.
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Aug 6, 2023
Verified review
Product Delay & Poor Customer Service
I sent 4 samples at the same time and paid additional for express testing. My 4 orders came in within a 2 week period of each other. When I emailed to confirm whether the sample had been received I was told that "I can wait".
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Answer by Allergy Test Australia
Aug 9, 2023
Hi Samantha, thank you for your review.
I am very sorry to hear you are not completely satisfied with the service.
I have looked into this for you and I can see a follow-up email was sent correcting this to "I can see that only one sample has been received till now. You can wait and contact us after a couple of days regarding the status of the samples. When we receive your samples then the normal processing time to prepare the results is 3-5 business days but if somebody pays for the fast track then the processing time is reduced to 48 hours.
Thank you so much for understanding!"
I have flagged this with the team to ensure all emails are being proofread before sending.
If you have any queries or concerns about your order, please contact our customer service team at info@aallergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Dec 3, 2023
Verified review
Took longer than advertising
The hair test took way longer than advertised and the report is very confusing in regards to the metals, hormones etc as it doesn’t indicate if your “imbalance” is high or low, so I don’t know how to treat the issues found.
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review.
I am sorry to hear that you are not completely satisfied with the service.
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Nov 6, 2023
Verified review
Allergy Test Australia Improvements
The log-in process and tracking processes were horrible, I had to reach out to actually get any sort of details on my order. Alex who helped me was great I appreciate them but I shouldn't have needed to reach out like that.
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Answer by Allergy Test Australia
Nov 11, 2023
Hello, thank you for your review.
I am very sorry to hear that log-in process did not work for you.
But we are happy that our Live Chat team was able to resolve your problem quickly and efficiently.
If you have any questions, please do not hesitate to contact our team at info@allergytest.co
Lucie
Customer Service.
Dec 15, 2023
Verified review
it took a long time to receive the kit after paying, i have sent back my samples about 2 weeks ago and have still not heard anything back, all up it is a long process to get a result.
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Answer by Allergy Test Australia
Dec 18, 2023
Thank you for your review.
I am very sorry to hear that you are not completely satisfied with the service and have experienced delays with mail services.
While mail delays are outside of our control, we understand how frustrating these can be.
Your sample has not yet arrived at our lab, but you will receive an email confirming receipt when the sample arrives at our lab and goes forward for testing.
If you have any questions, queries, or concerns, please do not hesitate to contact our team at info@allergytest.co and we will be more than happy to assist.
Donna
Customer Service Manager
Dec 6, 2023
Verified review
Not crash
Not all allergies are correct that they say. And they loose tests had to repeat 3 times to a disabled child.
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review.
I am very sorry to hear you are not completely satisfied with the service.
Please be aware that you purchased our hair testing for sensitivities and not our blood allergy package and have therefore not been tested for allergies, only sensitivities.
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
Nov 28, 2023
Verified review
Got there in the end after tests lost and having to repeat more then once on a disabled child.
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Answer by Allergy Test Australia
Nov 30, 2023
Thank you so much for your review.
We’re very proud of our service and we're very happy to hear that you received your test results.
We're sorry to hear you experienced difficulties receiving the test results. I can see from our records the wrong email address was provided on the blood submission card sent to our labs and this caused a delay in receiving your results.
Thank you for taking the time to rate your experience, we really appreciate it.
We are always looking to improve our service and your feedback helps!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for the great review!
Donna,
Customer Service Manager