Allergy Test AustraliaReviews:
234 reviews in the last 12 months841 total reviews
Good
Top positive review
Jul 5, 2023
Verified review
The answers were very prompt and they sent through exactly what I was asking for.
Thank you for the great service.
Rebecca
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Top negative review
Feb 19, 2024
Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Reviews for Allergy Test Australia
Mar 31, 2024
Verified review
The results are trustworthy and I have been greatly impacted health wise by knowing what foods to eliminate from my diet including very unexpected ones. But I have found the process of sending recieving and communication in between poor.
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5 days ago
Verified review
A lot of reading shortening would be great all I wanted to k ow is what I maybe allergic too all the things I should be eating I do so iam a little confused how come they wasn’t picked up
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2 days ago
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Sensitivity tests
Emails with instructions and results were prompt. Sensitivity test results were comprehensive. Emails went to junk folder so remember to check there or add to contacts.
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9 days ago
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12 days ago
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Mar 14, 2024
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Feb 25, 2024
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Can’t really judge until I see the results
Can’t really judge until I see the results…
Would like to see postage included as I had to go to the post office to buy a 1x postage stamp.
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Feb 8, 2024
Verified review
Look it does take longer than expected but you do get the results. They have been very helpful and easy to contact.
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Feb 24, 2024
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The results were quite confusing. For example, it stated my dog was highly sensitive in some types of food & my thoughts was to remove them from her diet where I can.
But under nutritional balances it says she is lacking in certain requirements, but they form part of the foods that she has a higher sensitivity to.
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Feb 7, 2024
Verified review
Very interesting report, now I understand why I had effect from certain products that have high percentage
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Feb 17, 2024
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The one i paid for was to test for 975 ? I expected the results for the lot, not part of
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Feb 8, 2024
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All the foods mentioned I don't give my dog.
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Feb 7, 2024
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Jan 1, 2024
Verified review
I used the chat function on the website and got a polite and efficient response to my query on my blood test results.
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Thanks again for the great review!
Donna,
Customer Service Manager
Jan 21, 2024
Verified review
The tests were easy to do but still waiting for results, No notification that tests have been received.
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Thanks again for the great review!
Donna,
Customer Service Manager
Jan 4, 2024
Verified review
I liked the avalability of roducts and…
I liked the availability of products and the ease of ordering these products.
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for your review!
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team!
Thanks again for the great review!
Donna,
Customer Service Manager
Jul 5, 2023
Verified review
Missing blood sample card.
Collection kit was dispatched very timely and was happy with how fast it came. Unfortunately it was missing the blood spot card. I tried called the 24/7 contact number but a voice msg stated I was calling out of operating hours?
I sent and online message explaining the situation to Alex. He understood straight away and had a new blood sample card that I'm now waiting to be delivered. Thanks Alex.
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Answer by Allergy Test Australia
Jul 20, 2023
Hi Benjamin, thank you for review!
I am very sorry to hear your blood spot card was not included in your kit. I'm glad Alex was able to assist and get you a new card.
We’re very proud of our service and we’re so happy you had a positive experience!
Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Thanks again for your review!
Donna,
Customer Service Manager
Jun 4, 2023
Verified review
Couriers used
The courier, Sendle, which is used for parcels is destroying the ratings. Delivery promised between 3-5 business days after leaving warehouse. It was more like 21 days. Terrible service from courier!
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Answer by Allergy Test Australia
Jun 6, 2023
Thank you for your review.
I am very sorry to hear your test kit was delayed reaching you.
While mail delays are outside of our control, we understand these can be frustrating.
Thank you so much for your feedback - we are always trying to improve our service, and your feedback helps.
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager
May 8, 2023
Verified review
The results weren't very useful, and have contradicted some data I have received from GP's and dermatologists regarding issues I am having.
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Answer by Allergy Test Australia
Sep 17, 2023
Thank you for your review.
We are very sorry to see you are not satisfied with the service.
If you have any queries or concerns about your order, please contact our customer service team at info@allergytest.co who will be more than happy to assist.
We are always trying to improve our service, and your feedback helps!
Donna,
Customer Service Manager
Nov 26, 2023
Verified review
I paid and ordered for a 500 + allergy test and the results were no were near that many and very vague to say the least.
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review.
I am sorry to hear that you are not completely satisfied with the service.
Please be aware that the hair testing tests for the number of items advertised and reports back only those that have shown a reaction or response.
Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have.
Thank you for taking the time to rate your experience, we really appreciate it!
If you have any further questions, please don't hesitate to reach out to info@allergytest.co
Donna,
Customer Service Manager