Allergy Test Australia- Logo - reviews

Allergy Test Australia
Reviews:

228 reviews in the last 12 months844 total reviews  

3.56
Good
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Top positive review

Jul 5, 2023
 Verified review
The answers were very prompt and they sent through exactly what I was asking for. Thank you for the great service. Rebecca

Top negative review

Feb 19, 2024
 Verified review
So far extremely disappointed. Posted my sample back on 23/01 and still nothing. The way it’s advertised makes you believe it will be a very quick process but a month later and still no results. I know you can’t control the shipping times but I was lead to believe this was an Australia company and worst case it would take a week for you to get my sample, but it appears now that they are actually sent overseas.
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Reviews for Allergy Test Australia

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Nov 6, 2023
 Verified review

Allergy Test Australia Improvements

The log-in process and tracking processes were horrible, I had to reach out to actually get any sort of details on my order. Alex who helped me was great I appreciate them but I shouldn't have needed to reach out like that.
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Answer by Allergy Test Australia
Nov 11, 2023
Hello, thank you for your review. I am very sorry to hear that log-in process did not work for you. But we are happy that our Live Chat team was able to resolve your problem quickly and efficiently. If you have any questions, please do not hesitate to contact our team at info@allergytest.co Lucie Customer Service.
Aug 1, 2023
 Verified review
This test has give some guidance as a benchmark to the causes of the issues my pet is experiencing but inclusion of meats etc not found in Aus (e.g squirrel) does indicate how very generic the responses are.
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Answer by Allergy Test Australia
Aug 15, 2023
Thank you so much for your review and feedback. We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Dec 15, 2023
 Verified review
it took a long time to receive the kit after paying, i have sent back my samples about 2 weeks ago and have still not heard anything back, all up it is a long process to get a result.
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Answer by Allergy Test Australia
Dec 18, 2023
Thank you for your review. I am very sorry to hear that you are not completely satisfied with the service and have experienced delays with mail services. While mail delays are outside of our control, we understand how frustrating these can be. Your sample has not yet arrived at our lab, but you will receive an email confirming receipt when the sample arrives at our lab and goes forward for testing. If you have any questions, queries, or concerns, please do not hesitate to contact our team at info@allergytest.co and we will be more than happy to assist. Donna Customer Service Manager
Jun 21, 2023
 Verified review
Used the chat facility within the app to find out if my samples have been received, and Alex, very quickly found out it had been received yesterday. Quick, easy, hassle free so far.
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Answer by Allergy Test Australia
Aug 15, 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Jun 16, 2023
 Verified review
My order was 'missed' and initially not mailed out however customer service was excellent and resolved the issue quickly. Results were sent out in a timely manner and easy to read.
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Answer by Allergy Test Australia
Aug 15, 2023
Thank you for your review! We are very sorry there was a shipping delay with your order, but we are very happy to hear our customer service team were able to assist quickly in getting yoru test kit dispatched. Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Nov 3, 2023
 Verified review

Alex answered efficiently and helped as best he could

Alex answered efficiently. Thank you Sendle 3rd party delivery service not helpful at all can't help me until after 14th Nov
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Answer by Allergy Test Australia
Nov 3, 2023
Hi Carolyn, thank you for your review! We are very proud of our LiveChat team, so we will pass this on to Alex straight away. When your testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! We're so sorry that you have experienced issues with Sendle. If there's anything we can do, please do not hesitate to contact us at info@allergytest.co and our friendly and expert team will be more than happy to assist. Donna Customer Service Manager
Jan 1, 2024
 Verified review
I used the chat function on the website and got a polite and efficient response to my query on my blood test results.
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
May 22, 2023
 Verified review

Happy with overall service and tests

Slow to dispatch and receive sample kit. Results slower than advertised but overall happy with analyses and service.
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Answer by Allergy Test Australia
May 24, 2023
Hi Stan, thank you for your review. We are very happy to hear you're pleased with the testing and service received. We are very sorry your test kit was delayed in transit on its way to you. Our lab audit trail shows your sample was received Friday 21st April and your test results were emailed Wednesday 26th April. if you have any queries or concerns related to your order, please reach out to our customer service team at info@allergytest.co who will be more than happy to assist. We are always trying to improve our service, and your feedback helps! Thanks again for the great review! Donna, Customer Service Manager
Dec 6, 2023
 Verified review

Not crash

Not all allergies are correct that they say. And they loose tests had to repeat 3 times to a disabled child.
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review. I am very sorry to hear you are not completely satisfied with the service. Please be aware that you purchased our hair testing for sensitivities and not our blood allergy package and have therefore not been tested for allergies, only sensitivities. Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
Nov 28, 2023
 Verified review
Got there in the end after tests lost and having to repeat more then once on a disabled child.
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Answer by Allergy Test Australia
Nov 30, 2023
Thank you so much for your review. We’re very proud of our service and we're very happy to hear that you received your test results. We're sorry to hear you experienced difficulties receiving the test results. I can see from our records the wrong email address was provided on the blood submission card sent to our labs and this caused a delay in receiving your results. Thank you for taking the time to rate your experience, we really appreciate it. We are always looking to improve our service and your feedback helps! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
May 13, 2023
 Verified review

Good service

It came quickly, the results took awhile but im saying that when they came it was informative
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Answer by Allergy Test Australia
May 15, 2023
Thank you so much for reaching out and reviewing your experience! ⭐⭐⭐⭐⭐ We’re so proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Jan 4, 2024
 Verified review

I liked the avalability of roducts and…

I liked the availability of products and the ease of ordering these products.
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Answer by Allergy Test Australia
Jan 24, 2024
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to our 24/7 LiveChat team! Thanks again for the great review! Donna, Customer Service Manager
Oct 26, 2023
 Verified review
I wish you would include more things in your intolerance test such as spices.
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Answer by Allergy Test Australia
Oct 30, 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Your suggestion will be passed on our management. Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Lucie Customer Service
Aug 7, 2023
 Verified review
The Lance I received didn't work, so I couldn't perform the test :(
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Answer by Allergy Test Australia
Aug 9, 2023
Hi Theresa, thank you for your review. I am very sorry to hear the finger prick lancet in your tets kit did not work. I have reached out to you via email to arrange new lancets to be sent to you, to allow you to complete the test. If you have any questions, please do not hesitate to contact our team at info@allergytest.co Donna Customer Service Manager
Aug 24, 2023
 Verified review
Check all tests are included in the package that are ordered
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Answer by Allergy Test Australia
Sep 17, 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Oct 16, 2023
 Verified review
The service on the live chat was great
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Answer by Allergy Test Australia
Oct 17, 2023
Hi Elyse, thank you so much for reaching out and leaving a review! We are very proud of our LiveChat team, so we will pass this on to the team straight away. When your testing is so important in improving your lifestyle, we understand how important it is to have someone readily available to chat with! Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Aug 18, 2023
 Verified review
How to understand the results.
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Answer by Allergy Test Australia
Sep 17, 2023
Thank you so much for your review! We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is also always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Dec 26, 2023
 Verified review
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review. We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Donna, Customer Service Manager
Dec 9, 2023
 Verified review
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review. We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager
Dec 1, 2023
 Verified review
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Answer by Allergy Test Australia
Dec 29, 2023
Thank you so much for your review. We’re very proud of our service and we’re so happy you had a positive experience! Our 24/7 website LiveChat team is always on hand to help you with any questions or queries you may have. Thank you for taking the time to rate your experience, we really appreciate it! If you have any further questions, please don't hesitate to reach out to info@allergytest.co Thanks again for the great review! Donna, Customer Service Manager