FixPart.ie

Reviews:

Having spent a lot of time navigating the website to ensure we matched what we thought was the correct oven door we needed to replace..it transpired that when we received it was not compatible! Also there was a 14 day returns policy which we were not aware of, (not documented or referenced in the confirmation of order or delivery) we were a little outside of this timeframe granted, but they would not accept a request to exchange for correct product. Very unprofessional, no one to speak with over the phone, all via email. Will not do business again!

Despite offering a 3-5 day delivery, over 2 weeks later I still haven't received my order. According to tracking it is currently in France and has not been updated for 4 days. I contacted customer services twice, the reply took 3 days. The first reply was to send me my tracking code, again, the second said they are raising a query with their courier service.

I ordered a part on 05/06/23. Tracking not changed since 05/06/23 in Germany. Probably lost, contacted fixpart 2 times told to have patience and they are waiting on supplier to get back to them. I bought from fixpart, I think they should tell supplier to send another part to me. Not satisfied

I have not yet received my order made a week ago, despite website giving 3-5 days for delivery. Tracking shows that my item is in France. A query submitted to FixPart resulted in being sent the tracking info again, so I'm still none the wiser as to when my item will arrive.

My item arrived cracked. I'm trying to return it and find it very difficult. Asking for a 10-12 digit order number but wont accept it. Please let me know how I can return Thank you Carol O Hara

Wrong part delivered, but real issue was the lack of support afterwards and a week after reporting the incorrect part, I still have no response

Delivered a broken fridge door replacement, tried contacting and nonresponse or resolution! Take caution

Re: Order No. 202301961819 On a weekly basis since my purchase on 4 September I am getting a 'delivery delayed' message. My payment went through to you a month ago but I have not received my product. When will I get it, if ever. If not I will have to issue a legal case against Fix Part to reclaim my money. Please advise.

Few hours ago I text back to you guys, about that item what I purchased, is arrived wrong. Completely wrong. So I don't go with any reviews until you sort it out. I'm already send it out an email with arrived item photos and what I ordered photo (screenshot). Waiting your response and solution.

I ordered the part on the 28/12/2023, they said it was to take 1-3 days to arrive. It is now 12 days later and it still has not arrived. I contacted customer service who pointed me to a DHL link that was not updated 7 days later. I've never experienced such poor response from any supplier.

I send 10 email. 4 hours after my order ...because my order it was wrong by me.but they never answered and nobody try to support or help me to change this order with correct...very bad costumer support. Result ....I have wrong part ..I never use this ...because it's wrong...bad 😞

Hi Fix Part, I am still waiting for you to resolve an issue since mid November/return or dispose of broken goods/ get a refund. It sounds like you’ve an efficient organisation, but this has not been my experience, still hoping you’ll resolve the matter asap, Jenny McCrohan

product arrived dammaged cant use it, nightmare to get any closure from your company, im an oap not gteat with useing phones or emails wouldnt deal here again my money is gone and im still in the same boat, its true the desrist is always tge cheapiest in the long ru

I ordered a fan oven element and received a freezer/ fridge drawer. I emailed to tell you this and you replied saying the item I was enquiring about was no longer in stock. I wasn't enquiring about an item and if you can't supply it then I need a refund !!

I have ordered replacement heat pump worth 270€ which should be delivered within advertising delivery date 1-2 days. And after 14 days of waiting I got an email where my order has been refunded. Thank you fixparts for waisting my time and holding my money

Advertising an item was in stock and delivery would take 2-5 days. Took 4 weeks to deliver to me and after contacting customer service 2 weeks in, I found out it wasn’t in stock. Even though it was still showing as in stock online. Won’t be using again.

Sadly I can’t provide a review as I haven’t yet received the required part but I can comment if you like on the pile of my children’s clothes which urgently need washed!! DHL delivery service is dreadful and simply ruins your prompt initial dispatch!!

You lie by deception. You are not an Irish company and yet you call yourselves FixPart Ireland and you use an Irish domain to host your we site. The part that I ordered did not arrive. I will never user your services again. You are not to be trusted.

My product arrived broken in the box. On contact with customer service they re saying they are in contact with suppliers. It's not my fault it arrived broken. I should be reissued a new product and then they can take the issue up with supplier.

Ordered a part last week. Hasn't been delivered yet. Tracking advised me that item was returned to sender. Why? Have e mailed fixit numerous times in the past few days but to no avail. Deborah was very helpful at the beginning I must say.