FixPart.ieReviews:
1,932 reviews in the last 12 months3,561 total reviews
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Top positive review
Sep 19, 2023
Verified review
I originally had ordered this part from another website which gave me a delivery date of 3-5 business days. When that rolled around and still nothing had arrived I tried to follow up with them and the item was actually on back order for an estimated additional month. I cancelled that order and went to FixParts who had the exact item - ordered on a Monday and the part was here by Friday with ZERO hassle. Will never be using the other site for any items again.
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Top negative review
Jun 16, 2023
Verified review
I ordered a part on 05/06/23, it said when I ordered 3-5 days for delivery. Today
16/06/23 and still not arrived. I have emailed twice and told that they are waiting on the suppliers to respond to them. Not good enough, if part did not meet deadline that was promised they should get the supplier to send another one. I will not be ordering anything from fixpart ever again.
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Reviews for FixPart.ie
Oct 24, 2023
Verified review
My order was ordered and paid for over 8 weeks ago and despite a promise to deliver within 5 working days has not yet arrived. Too late now and I have been asking for a refund just getting automated responses,
. This is dreadful;
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Dec 14, 2023
Verified review
I'm waiting over 2 weeks now and never received the item.
I've contacted fix part few times to see where is the item. They have replied with tracking number that didn't work and no information whatsoever. It's been over 2 weeks since I've ordered the part and still no sign of it.
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Answer by FixPart.ie
Dec 15, 2023
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
Jun 23, 2023
Verified review
I hate a .ie website that isn’t Irish, item said it would be 2-4 working days and ended up being 10 days from the day I ordered to actually receiving it. Also the customer service was terrible and not one bit helpful.
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Answer by FixPart.ie
Jun 26, 2023
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
Sep 16, 2023
Verified review
I oder heating element for oven and I didn't get it and lose my money as well. I tried to contact with company buy email but didn't get any answer. I never again use this company and don't suggest to others.
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Oct 11, 2023
Verified review
I ordered a poly belt for my washing machine and you sent to me a completely different part.
No answer from the customer service.
Very bad.
Will never buy again
order number 202302055319
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Nov 22, 2023
Verified review
Sent the completely wrong size seal for refrigerator ,now have to spend more more tosend it back .told me I ordered wrong part when tgeytryingto dend me same seal which is to small
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Answer by FixPart.ie
Nov 24, 2023
Good day, I am sorry to hear that the product you ordered does not fit. Based on a type number, we can determine whether a product is suitable for a specific device. Unfortunately, the product you ordered is not suitable on that basis. We have sent you more information on how to return your product to us. Bram, FixPart customer service
Sep 12, 2023
Verified review
COMMUNICATON LACKING
waited over a month to be finally told part was being refunded, despite a previous mail on the same day saying it had been dispatched for the second time as first parcel got "lost"
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Nov 23, 2023
Verified review
I have not received my purchase and when I try to track I am unsuccessful. Please help and advise. My order number is 202302212079 and the shipping number is XW0436959JF
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Dec 1, 2023
Verified review
Beware. Use with extremely low expectations
Not a dotIE site. Based out of central Europe. Send parts separately without informing customers. Garbage after sales services . Stay away from these absolute cowboys
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Nov 11, 2023
Verified review
7+ working days for delivery.
Day 6 and part is still in Germany. It's a small part, it could have been popped in the post and been here by now. I've included a picture of the part not delivered.
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Answer by FixPart.ie
Nov 13, 2023
Good day, I am sorry to hear that the product was not delivered in good condition. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
May 29, 2023
Verified review
Ignored my email about an order I not received. Can not check shipping because the link is dead and tracking number can not be found on any system. Feels like a scam
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Answer by FixPart.ie
May 31, 2023
Good day, I am sorry to hear that you have not received your order. We have sent you information about your order and it should have been delivered. If you haven't received anything yet, please let us know. Michèle, FixPart customer service
Jun 10, 2023
Verified review
Stop using GLS we never received our order. Can hon please look into this for us. We are elderly people and cannot afford to loose out. Please look into this asap.
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Answer by FixPart.ie
Jun 12, 2023
Good day, I am sorry to hear that you have not received your order. I see that it should have been delivered. We have contacted you to sort things out. Bram, Customer Service FixPart
Nov 21, 2023
Verified review
Very disappointed with the service, very long wait times and then to send me the wrong part . Now I have to try and return the wrong part and get my monies back
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Answer by FixPart.ie
Nov 22, 2023
Good day, I am sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
Sep 19, 2023
Verified review
I ordered a product with express, and it is still waiting to be sent 10 days later after confirmation. Expected delivery was promised in 1-2 working days.
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May 23, 2023
Verified review
Still waiting on my order, one part came ,second hasn't arrived yet, ordered 21 March.
I emailed and was told they're waiting for it to come into stock.
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Dec 26, 2023
Verified review
I still haven’t received my package which was ordered on Sunday 17th December. The tracking says it was out for delivery on the 22nd but no sign of it
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Dec 13, 2023
Verified review
Disappointing
Pump looked fine when delivered. Found out after fitting that the pump has a major leak. Would take too long to have another pump sent to Ireland
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Answer by FixPart.ie
Dec 14, 2023
Good day, I am sorry to hear that the product was not delivered in good condition. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
Nov 20, 2023
Verified review
I ordered two items washing machine belt and a door seal, one came the belt no sign of the other part the door seal. Invoice number: 2302198345
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Answer by FixPart.ie
Nov 22, 2023
Good day, At the time of your order, we unfortunately did not have all products in stock (anymore). The products we did have in stock have already been sent to you, so you don't have to wait for those. The other part of the order will be delivered later. Bram, FixPart customer service
Oct 11, 2023
Verified review
They sent me a motor instead for ordered by myself poly belt.
Long time for shipping.
After a few days the customer service still didn't reply
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Answer by FixPart.ie
Oct 12, 2023
Good day, I am sorry to hear that you did not receive the right product. We have contacted you. Our apologies for the inconvenience. Juliette, Customer service FixPart
Nov 10, 2023
Verified review
I STILL have not received the part. You said it was in stock and it was available for delivery. Here I am 7 weeks later with no part.
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