FixPart.ie- Logo - reviews

FixPart.ie
Reviews:

1,955 reviews in the last 12 months3,518 total reviews  

4.53
Excellent

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Top positive review

Sep 19, 2023
 Verified review
I originally had ordered this part from another website which gave me a delivery date of 3-5 business days. When that rolled around and still nothing had arrived I tried to follow up with them and the item was actually on back order for an estimated additional month. I cancelled that order and went to FixParts who had the exact item - ordered on a Monday and the part was here by Friday with ZERO hassle. Will never be using the other site for any items again.

Top negative review

Jun 16, 2023
 Verified review
I ordered a part on 05/06/23, it said when I ordered 3-5 days for delivery. Today 16/06/23 and still not arrived. I have emailed twice and told that they are waiting on the suppliers to respond to them. Not good enough, if part did not meet deadline that was promised they should get the supplier to send another one. I will not be ordering anything from fixpart ever again.
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Reviews for FixPart.ie

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Mar 11, 2024
 Verified review
Unfortunately, even though My order was straightforward.. only 1 out of 2 items was right.... I was meant to get two plastic lamp covers fr my extractor fan lights... 1 was...then i got some kinda " control unit"...
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Answer by FixPart.ie
Mar 13, 2024
Good day, we are sorry to hear that you did not receive the correct product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
Mar 22, 2024
 Verified review
delivery took to long 7 days not 3 to 5 as said on web site
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Apr 1, 2024
 Verified review
The part arrived quickly but did not work for cooker hood
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Mar 3, 2024
 Verified review

Disappointed

Ordered a part for a dryer - the part arrived damaged due to poor packaging. Another one was sent out for free but it does not fit correctly as the original did, the part sits in the door loosely. For the price of the part, o would expect a perfect fit just like the OEM part.
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Answer by FixPart.ie
Mar 4, 2024
Good day, we are sorry to hear that you did not receive the right product. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Bram, FixPart customer service
Feb 19, 2024
 Verified review
Delivery takes to long
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Answer by FixPart.ie
Feb 20, 2024
Good day, I am sorry to hear that you did not receive your order on time. Unfortunately, the delivery was slightly delayed, for which we apologise. If there is still something wrong with the product, please let us know. Bram, FixPart customer service
Feb 29, 2024
 Verified review
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Feb 1, 2024
 Verified review
Item has not arrived yet. When tracked it it has spent 6 days travelling through Germany and has not yet left for Ireland. Am wondering if it's walking...?!
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Answer by FixPart.ie
Feb 2, 2024
Good day. I am sorry to hear that you have not yet received your order. I see that it is still on its way. We have sent the tracking that allows you to follow the shipment. Bram, FixPart customer service
Jan 23, 2024
 Verified review
Very disappointed, gave all the details of the make & model of my dishwasher & was supplied with a part that doesn’t fit
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Answer by FixPart.ie
Jan 24, 2024
Good day, we are sorry to hear that you did not receive the correct product. We have sent the return instructions so you can return the product. It may have ended up in your spam, so please check there too. Bram, FixPart customer service
Nov 13, 2023
 Verified review
Very disappointed with the returns process. Firstly I asked why I received an incorrect part. I have used the site once every- fridge door seal proved to be for the freezer compartment. I still can’t see how this was highlighted to distinguish. I was sent pdf instructions for returning but given contradictory instructions by email. Three times I queried, no clarification. I gave up and followed pdf. There was cost to me to return, and I still don’t accept I was in the wrong. Will try not to use again.
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Dec 1, 2023
 Verified review
Ordered the part on 1/2 November. It’s now 1 dec and I have not received the part plus I’m getting a review to review something I have not received. Very poor. I contact you over 2 wks ago to see where my part was, only to be told it wasn’t in stock. I would not have know this only I contacted you.
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Jun 15, 2023
 Verified review
Ordered a replacement part for a Neff Oven which stated 1-2 working days. At present I’ve had to reach out to support multiple times to get updates on where the part is. Originating in France to be shipped to Ireland it is currently in Memphis Tennessee.
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Answer by FixPart.ie
Jun 16, 2023
Good day, I am sorry to hear that you have not received your order. We are in contact with the carrier and have also contacted you about this. Michèle, FixPart customer service
Dec 9, 2023
 Verified review
Paid extra for an item to have it delivered quicker (5to10 days) 5 weeks later it arrived. No notification of delay. Had to inquire about the order was told it was out of stock and had to be ordered in. No apology no refund for quicker delivery.
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Aug 1, 2023
 Verified review
I ordered the replacement part for our dishwasher. The delivery was to be 2 to 4 working days. The part arrived 10 days later. I asked for a reason why this was delayed and again i am still waiting for an answer.
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Answer by FixPart.ie
Aug 2, 2023
Good day, I am sorry to hear that you have not received your order. I see that it should have been delivered. We have contacted you to sort things out. Bram, FixPart customer service
Jun 6, 2023
 Verified review
Sent details and a photo of the serial number of my fridge , got an email back very quickly with a link to the part, ordered the part it arrived and it was the wrong part !! Sent an email and got no reply
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Answer by FixPart.ie
Jun 7, 2023
Good day, I am sorry to hear that product does not fit your device. We have contacted you to see what we can do for you. Our apologies for the inconvenience. Michèle, FixPart customer service
Nov 10, 2023
 Verified review

Broken parts/slow response/different brands

First order arrived damaged,average took 3 days to respond while client waiting impatiently,second order arrived with different branding and colour compared to what was advertised
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SM
Stephen M.
Waterford, Ireland
Aug 18, 2023
 Verified review
Ordered a dishwasher part online, was told 3-5 day delivery, a week later, it’s originally coming from Italy, only in Germany now. Ordered 7 days ago, god knows when it’ll arrive
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Aug 18, 2023
 Verified review

Delivery time online is misleading

The company states "delivery within 2-4" days but it actually takes a week and they do not notify about late deliveries or items out of stock. I wasn't impressed with the service
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Oct 31, 2023
 Verified review

Not all Delivered

To date (17 days from order) i have only received half of my order. No further communication from supplier as to when i may receive the last part. I have only received the pump.
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Answer by FixPart.ie
Nov 1, 2023
Good day, I am sorry to hear that you have not received your order. I see that it should have been delivered. We have contacted you to sort things out. Bram, FixPart customer service
Dec 15, 2023
 Verified review
Said it would be delivered within 2 business days but still have not received the parcel. Communication on where the item is is poor too.
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Answer by FixPart.ie
Dec 18, 2023
Good day, I am sorry to hear that you did not receive your order on time. I see that there was indeed some delay because the product was out of stock. Our sincere apologies for that. I see that your order has now been delivered. If there is still something wrong, please let us know. Bram, FixPart customer service
Dec 8, 2023
 Verified review
I ordered a bulb for my fridge at the end of October and I am still waiting delivery. Order tracking keeps telling me it is on the way!
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