pipstudio.com
Reviews:

2,684 total reviews   515 reviews in the last 12 months

4.52

Excellent

2,684 total reviews
515 reviews in the last 12 months

5
79 %
4
9 %
3
3 %
2
2 %
1
7 %

Certified since: Jul 8, 2019

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Review summary

Customers consistently praise the unique, imaginative, and beautiful designs, as well as the appealing colors and patterns of the products. Product quality is often highlighted, with most customers expressing satisfaction. Fast, reliable delivery is also a recurring positive theme, with promptness and secure packaging frequently appreciated. Some customers note concerns about product durability and consistency. Customer service receives mixed reviews, with reports of slow or unresponsive support. Opinions about the website and app are divided, with some users frustrated by glitches and usability issues. Pricing is a concern for several customers, including mentions of high prices, extra shipping or taxes, and a desire for clearer discounts. Additionally, some customers express frustration about items being out of stock or unavailable in certain regions or sizes.

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Reviewspipstudio.com

(37)
(8)
(15)
(46)
(409)
Community member 
1 Reviews
 Verified
You cannot improve upon perfection. Fabulous designs, quality finish.
Community member 
2 Reviews
 Verified

Great products and materials

Great products made of high-quality materials. I love the metal used for vases, and the candle holders I purchased exceeded my expectations in terms of material quality and weight. However, this time the vase had several imperfections, including some black stains and small scratches. These, in my opinion, were not due to the "handcrafted" nature of the item, as stated on the tag, but rather to improper storage.
Community member 
1 Reviews
 Verified
Great - speedy delivery. FABULOUS BAG!
Community member 
1 Reviews
 Verified

Love the products, frustrated with the interfaces

I LOVE your products, but so many things are out of stock that I cannot ever order all the things I want at once, so I have to pay extra shipping to the US. Your app constantly gliches and crashes and the website also has so many glitches, it's super hard to navigate.

Reply from pipstudio.com

Hi Dorothy, Thank you very much for your feedback! We are sorry to see our website and app give you so much trouble. Both are always a work in process, and we strive to improve the working of both continuously. The stock is, of course, another issue. Pip Studio is a relatively small brand with many different items from fast changing collections. We cannot maintain huge stock quantities and some items go out of production fast. Love, Pip
Community member 
1 Reviews
 Verified
Lovely products with rapid delivery
Community member 
1 Reviews
 Verified
I like your products for bright colors and interesting design, but packaging quality definitely needs improvement especially for international shipping.
Community member 
3 Reviews
 Verified
I love the whole Pip experience, from style to delivery and Will surely buy again soon.
Community member 
1 Reviews
 Verified

Mixed

I liked: Delivery was great and fast. Quality of cotton for the 2 bathrobes is excellent. Quality of couture and design is great. Although please make them 10 cm shorter. I didn’t like: Colours of the 2 bathrobes are not like pictured on your website. Both ( white with flowers and light blue with flowers) look like dirty shades of bluish white and oily greyish blue. However, what I disliked the most is that I tried to contact Pip via your very stupid Artificial Intelligence assistant to ask simple questions about your coffee cups, plates etc. I wanted to know if your “porcelain grade A” also has animal cruelty and animal bones in it like your “Bone China” PiP cups and plates ( which is a shame! by the way). Such a waste of my time with your AI. I liked the design of Pip and I asked your AI to send my questions to a human. To this day, I have zero answers. Nobody answered my questions, no email, nothing. You should make it clear which Pip products have animal cruelty in them ( like animal bones in your Pip bone china or worms boiled alive for silk products etc) and which are free of animal cruelty so I know what to buy.

Reply from pipstudio.com

Hi Daniela, Thank you for your lengthy review. We have checked to see if we could find the transcript of your chat with our AI bot but it was not offered to our CS team. Regarding the colours of our bathrobe. Pip Studio tries to depict them as close to how they are on the website. Colours are represented better in the images where the robes are worn by one of our models, but even then, differences can occur due to lightning and settings and quality of the screen on which the robes are viewed. And lastly, our porcelain. All the porcelain we sell contain small amounts of animal bone. This does not imply that the animals are treated cruelly. Pip Studio works together with their suppliers to reduce the ecological impact of our products and guarantee a correct treatment of any animals used. Love, Pip
Community member 
1 Reviews
 Verified
Amazing products, colours that lift your mood! Great prices and quality, will definitely check again to get my new porcelains sets or a unique gift to my loved ones 🥰 thank you guys!
Community member 
3 Reviews
 Verified
I liked very much the metal vases I have bought. The delivery time was excellent
Community member 
1 Reviews
 Verified

Beautiful

Gorgeous sugar bowl, very pretty design, love it!
Community member 
1 Reviews
 Verified

Eco packaging is great!

Eco packaging is great very! very fast service! I love, love, love ALL Pip designs, The styling is superb, lots of great ideas! I am a Dutch born kiwi, and some nostalgia is in the mix too along with the unique designs! Family in Amsterdam are great fans too!
Community member 
2 Reviews
 Verified
Bulaşık makinasında yıkanıyor olsun
Community member 
1 Reviews
 Verified
Everything was good thank you and fast
Community member 
1 Reviews
 Verified
Quick and beautiful
Community member 
1 Reviews
 Verified
Absolutely beautiful bedding of exceptional quality. The material feels luxurious and durable, with an incredible attention to detail in every element. The patterns are stunning and truly unique, and the customer service is excellent. I only buy my bedding from Pip Studio now — once you experience this quality, there’s no going back.
Community member 
1 Reviews
 Verified
Excellent
Community member 
1 Reviews
 Verified

Worth every penny

I love everything about my order. It arrived within 2 days safe and sound. It was wrapped carefully and everyone loves the plates. No complaints. Thank you!
Community member 
1 Reviews
 Verified
Community member 
2 Reviews
 Verified
I love this brand. I am giving 4 stars instead of 5 because your brand does not have pillow cases 80cm by 80cm which is standard size for Italy. So I have to bring them to have them altered every time!!

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