Review summary
Customers consistently praise the quick and efficient responses from the support team, as well as the excellent and supportive customer service. Many appreciate the wide selection and stock availability of parts, and ongoing business relationships and collaboration are highly valued by recurring customers. Some customers express a desire for even faster shipping and broader part options. A few negative experiences have been mentioned regarding the handling of certain customer service issues.
This text was automatically created by an AI system from user reviews.
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How Trusted Shops prevents fake reviewsReviewsonergys.de/en
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You cancelled order three months after played invoice. That is not fair business.
Reply from onergys.de/en
Dear Customer
We sincerely apologize for the inconvenience.
This should not have happened and falls short of our standards. We take full responsibility and are taking this matter very seriously. We have refunded the amount you paid, as the item was unfortunately no longer available despite our previous information. We are reviewing and improving our processes to ensure this does not happen again.
Your ONERGYS Team
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Technical Manager
Continued very good collaboration!
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I believe that I had a constructive experience regarding the ordered parts. I benefited from technical support that helped me a lot in choosing the optimal products.
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I thought we had purchased a item from you’re Company
To find out we have to fill more forms in at a later date date so frustrating .
Reply from onergys.de/en
Dear Customer
We are sorry to hear that the process felt frustrating.
For deliveries to the UK, certain customs and export information is required in order to process and ship an order correctly. These requirements are not additional requests from our side, but part of the mandatory export procedure for shipments outside the EU.
We provided the necessary information and guidance during the process, as our goal is always to handle international orders correctly and reliably.
Your ONERGYS Team
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Very good experience, easy find and purchase of spare parts
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Quick support from the team and delivery time and communication was smooth and on point.
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Great
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International buyer
Deliverytime could be shorter
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Great supplier
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