Review summary
Customers frequently praise the quick and professional response from the support team, as well as the excellent and constructive collaboration. Delivery speed is often highlighted, with most reviews noting fast or on-time deliveries. Many customers appreciate the wide range of parts and the availability of both OEM and aftermarket options. The ordering process is generally seen as easy and efficient. Some customers mention frustration with delays or communication issues from support. There are also reports of unsatisfactory dispute resolution. Several customers note longer-than-expected delivery times, and some express frustration over additional required forms or cancelled orders. Additionally, a few customers request an even broader selection of parts.
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accuracy and seriousness
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Thank you for the excellent service!
We are satisfied with the work of your company!
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Excellent Customer Service
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Our experience was poor.
At first glance, we thought that many parts are available for our engine MAN D2876 LE301 (marine engine).
So, we made an order. (luckily we did not include many parts in our order).
When we received our order, we were shocked that many parts are completely different to what we expected, and do not fit our engine. Possible reasons to that are: if there is no exact match of part that is needed, onergys webshop offers some other parts with similar part number or product name. However, there is no good description that states that new part number is compatible with original typed number.
Secondly, when we contacted onergys directly and described the situation, we have been told that this is only our mistake and we need to take full responsibility.
Reply from onergys.de/en
Dear customer
Thank you for your feedback. We are sorry that your experience did not meet your expectations. Our online shop clearly indicates when no exact part match is available or when an alternative part number is offered. In addition, we ask all customers to carefully review the ordered items before shipment. In this case, the products were specially ordered from the manufacturer and were not stock items. Although we made every effort to return the parts to the manufacturer on your behalf, the return request was declined, which unfortunately meant we were unable to accept a return. We regret that we could not find a satisfactory solution in this case.
Your ONERGYS Team
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You cancelled order three months after played invoice. That is not fair business.
Reply from onergys.de/en
Dear Customer
We sincerely apologize for the inconvenience.
This should not have happened and falls short of our standards. We take full responsibility and are taking this matter very seriously. We have refunded the amount you paid, as the item was unfortunately no longer available despite our previous information. We are reviewing and improving our processes to ensure this does not happen again.
Your ONERGYS Team
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Technical Manager
Continued very good collaboration!
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I thought we had purchased a item from you’re Company
To find out we have to fill more forms in at a later date date so frustrating .
Reply from onergys.de/en
Dear Customer
We are sorry to hear that the process felt frustrating.
For deliveries to the UK, certain customs and export information is required in order to process and ship an order correctly. These requirements are not additional requests from our side, but part of the mandatory export procedure for shipments outside the EU.
We provided the necessary information and guidance during the process, as our goal is always to handle international orders correctly and reliably.
Your ONERGYS Team
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I believe that I had a constructive experience regarding the ordered parts. I benefited from technical support that helped me a lot in choosing the optimal products.
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Thank you for the prompt work)
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Very good experience, easy find and purchase of spare parts
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