extremevital.com/en
Reviews:

1,340 total reviews   208 reviews in the last 12 months

Review summary

Customers consistently praise the very fast and reliable delivery, often noting that orders arrive earlier than expected. Most customers are highly satisfied with the competitive or best prices. The ordering process is described as simple, smooth, and user-friendly both online and in-store. Product quality is mostly praised, and customers frequently appreciate the friendly and helpful staff, both in-store and online. Many also highlight the helpfulness and professionalism of the customer service team, with clear, prompt, and precise communication being appreciated. Some customers mention isolated cases of product issues or dissatisfaction. There are also reports of negative experiences with customer support and communication, such as lack of response or information gaps. Additionally, a few customers feel that prices are too high.

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Reviewsextremevital.com/en

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Community member 
2 Reviews
 Verified
Všem mi je bila pomoč prodajalca iz Ljubljana Vič pri posredovanju informacij v trgovino BTC. Zelo prijazen prodajalec. Pri prevzemu kolesa sem pričakoval kakšen nasvet, ko sem zastavil vprašanje. Nisem dobil nobenega garancijskega lista. Prav tako navodil za uporabo. V bistvo nobenih informacij tudi glede servis, če je potrebno kolo pripeljati na servis. Samo kolo stane toliko, hvala, nasvidenje. V glavnem ni mi bilo všeč. Hvala Vam za vprašanje. Lep pozdrav, Andrej
Community member 
2 Reviews
 Verified
The best service I could expect: quick and cleare answers either via phone or mail, top price, quick delivery. The bike was packed and protected so well that it took me almost an hour to remove all the protections. And it was delivered fully assembled, ready to shred. I can't recommend more this vendor
Community member 
1 Reviews
 Verified
In the shop in Skofja Loka a sales person named Janez helped me choose the right snowboard boots for me, he was very thorough and helped me tremendously. Afterwards I was able to order them online, and I am very satisfied with the product. Great service in the shop and via email. All compliments from my side!
Community member 
1 Reviews
 Verified
First class on all levels. The bike came very well packaged, insured, delivered one day earlier than expected with TNT,and the disclosure in advance of the tiny scratch on the top tube combined with the additional discount is a testament of the shop's integrity and level of respect to their customers. Well done!
Community member 
1 Reviews
 Verified

Great shop, great stuff

Keep on going as always. I bought first bike and equipment at Extreme back in 2009. The shop is still very good. Thumbs up! Important: Shall you need any advice, email or call them. They know things.
Community member 
1 Reviews
 Verified

Fast delivery and good pricing

Got the foots for car railings, extreme vital had the best price and overall the foots were not available in many stores but they got it. I needed to have it fairly quickly and it was sent and delivered quick, even to a different country, it took less than a week to get it.
Community member 
1 Reviews
 Verified
Hello! I ordered a Salamon ski helmet. The order was easy to place, all steps were understandable and clear. The order arrived on time, as promised with the DPD supplier. The entire route of the goods could be tracked where the shipment is! Thank you for this successful transaction, I recommend using it!
Community member 
4 Reviews
 Verified
Ordered to Estonia. Everything went great. Price was unbeatable. Although DPD did not deliver to home, it was probably not Extreme Vital's fault.
Community member 
1 Reviews
 Verified

Great Bike computer

Bike computer got every necessary function (including ClimbPro and Re-route) with touchscreen display. Battery is also OK. Overall great bike computer.
Community member 
1 Reviews
 Verified
Discounts are great.I like that there is phisical extremevital store near me, where I can try it befor buying it.
Community member 
2 Reviews
 Verified

Customer support woeful

So recently discovered ExtremeVital and was impressed by their stock assortment and website. Ordered K2 ski boots, Atomic carbon poles and Peak Perf ski jacket and pants. Total spend over 600 Euros. Picked up order enroute to Nassfeld and staff and store all good. Saturday morning, with minimal impact, new Atomic ski pole snapped clean. Returned poles to EV fully expecting credit note or refund for obviously deficient product. First concern was customer support decided they did not believe me and wanted to ask Atomic. This is a red flag because firstly it indicates no goodwill is being factored in, secondly it indicates they don't trust you, and thirdly that they do not understand that retail customers buy from them, not from Atomic. Predictably Atomic denied there was any problem with their product, EV agreed with their supplier and the customer (me) is told goodbye. To cut a long story short, Extreme Vital have lost a customer and I will purchase elsewhere. I would recommend you look elsewhere for a supplier of outdoor kit. Ps. EV replied below that they offered a goodwill discount. Please be advised this was ONLY offered after I advised them of my disgust with their customer service and ONLY after I had advised them I would leave feedback. Therefore it is completely clear their response to this feedback is entirely duplicitous and reinforces my point - they have woeful customer support.

Reply from extremevital.com/en

Hi, thank you for your feedback. We’re sorry this experience left such a negative impression. The product was reviewed in line with standard procedure and the manufacturer’s assessment classified the damage as a result of use, which is why a refund or replacement could not be approved. As a retailer, we still try to find a reasonable solution in such cases, which is why we offered a goodwill discount. We understand this did not meet your expectations. We regret the way the situation was perceived and will take this as feedback to improve our communication going forward. Kind regards, Extreme Vital team
Community member 
1 Reviews
 Verified
Extra fast delivery, very good price. Would recommend.
Community member 
1 Reviews
 Verified
Works well overall. It seemed that some products have not been translated.
Community member 
1 Reviews
 Verified

Snowboard order

Recently I ordered a snowboard. Apart from the fact that the price was good, I received the board in just three days and I am in Italy.
Community member 
1 Reviews
 Verified
Super prijazni prodajalci v PE BTC.... Sem naročil prek spleta,čez 1 uro bil v BTC,in so mi pobje pripravili,čeprav še naročilo ni šlo skozi celo proceduro. Lajkam
Community member 
1 Reviews
 Verified
Community member 
1 Reviews
 Verified
Community member 
3 Reviews
 Verified
Kolesarska čelada RudyProject Wenger je prispela zelo hitro. Z izdelkom sem zadovoljen.
Community member 
1 Reviews
 Verified

Easy

Very good price, ready to pick up.
Community member 
1 Reviews
 Verified

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