Excellent

1,382 total reviews
214 reviews in the last 12 months

88 %

7 %

1 %

< 1 %

4 %

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Review summary

Customers frequently commend the fast and timely delivery of their orders, often noting that it exceeds expectations. Many appreciate the competitive and fair pricing, with discounts and promotions being a recurring highlight. The friendly, knowledgeable, and helpful support from staff—both in-store and online—is also often praised. Packaging quality generally receives positive remarks for careful handling. The shop is recognized for its wide product availability, including hard-to-find items, and a good stock assortment. Additionally, the online ordering process is considered user-friendly and straightforward. Some customers have experienced issues with damaged or insufficient packaging. A few express dissatisfaction with support when resolving post-sale issues. There are also suggestions to offer more language options in the online ordering process.

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Reviewsextremevital.com/en

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2 Reviews

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Konkurenčna cena izdelka ki sem ga kupil

Enostavno i dobra cena

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Zamjena kacige odrađena brzo, hvala!

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Ordering was easy maybe more language can make it more easily

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Discounts are great.I like that there is phisical extremevital store near me, where I can try it befor buying it.

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Ugodna cena in hitra dostava

Igodna cena in hitra dostava

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Customer support woeful

So recently discovered ExtremeVital and was impressed by their stock assortment and website. Ordered K2 ski boots, Atomic carbon poles and Peak Perf ski jacket and pants. Total spend over 600 Euros. Picked up order enroute to Nassfeld and staff and store all good. Saturday morning, with minimal impact, new Atomic ski pole snapped clean. Returned poles to EV fully expecting credit note or refund for obviously deficient product. First concern was customer support decided they did not believe me and wanted to ask Atomic. This is a red flag because firstly it indicates no goodwill is being factored in, secondly it indicates they don't trust you, and thirdly that they do not understand that retail customers buy from them, not from Atomic. Predictably Atomic denied there was any problem with their product, EV agreed with their supplier and the customer (me) is told goodbye. To cut a long story short, Extreme Vital have lost a customer and I will purchase elsewhere. I would recommend you look elsewhere for a supplier of outdoor kit. Ps. EV replied below that they offered a goodwill discount. Please be advised this was ONLY offered after I advised them of my disgust with their customer service and ONLY after I had advised them I would leave feedback. Therefore it is completely clear their response to this feedback is entirely duplicitous and reinforces my point - they have woeful customer support.

Reply from extremevital.com/en

Hi, thank you for your feedback. We’re sorry this experience left such a negative impression. The product was reviewed in line with standard procedure and the manufacturer’s assessment classified the damage as a result of use, which is why a refund or replacement could not be approved. As a retailer, we still try to find a reasonable solution in such cases, which is why we offered a goodwill discount. We understand this did not meet your expectations. We regret the way the situation was perceived and will take this as feedback to improve our communication going forward. Kind regards, Extreme Vital team

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Extra fast delivery, very good price. Would recommend.

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