Review summary
Customers appreciate the competitive product prices, the wide range and availability of products—especially South American goods—and the consistently excellent product quality. The website is generally praised for its ease of use, and customer service is often described as excellent and responsive, with quick resolution of issues. Delivery is typically fast and reliable. However, some customers express dissatisfaction with price fluctuations and recent increases in shipping fees or changes to free shipping policies. A few users also report occasional issues with website navigation and payment processes.
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How Trusted Shops prevents fake reviewsReviewswww.mate-tee.de/en/
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Yerba Mate
I have ordered yerba from mate-tee.de many many times, and have always experienced super good service, and that my goods arrived within a short time. I would also like to say that their selection is really good, and not least their prices are at a very acceptable level. Overall, I have only had really good experiences from this site.
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En 2019 me mudé a Alemania y ahí empecé a comprarles, actualmente vivo en Países Bajos y hasta el día de hoy los sigo eligiendo. Excelente servicio.
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Great buying experience. I received my package very quickly, but unfortunately, part of my order was missing. I contacted customer support, and they resolved the issue promptly. The missing item arrived in less than 72 hours.
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The delivery always comes on time and in one peace. It would be great to get more discounts for customers that buy regularly
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Overall Very Satisfied – Small Improvement Opportunity
The product quality, pricing transparency, and packaging were very good. Shipping was fast, and customer service was responsive and helpful. Overall, a very satisfying experience.
Free shipping is appreciated, but prices could perhaps be slightly lower with a minimum order amount for free shipping to the Netherlands. This could make the offer even more attractive.
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La página web deberia ser de mejor calidad. No se puede ver que hay en el carro de la compra hasta realizar el check out, al menos si uno usa teléfono para utilizar la página.
Soy clienta desde hace años y ahora que vivo fuera de Alemania, veo que los precios son mayores si uno compra desde afuera (mas allá de que el envío gratuito se aplica con monto mayor, esto lo considero lógico). Una caja de alfajores en Alemania cuesta 19 € ( aproximadamente) y si compro desde República Checa la misma caja cuesta 21 €. Aqui pierden clientes y hay muchos latinos y pocos lugares para comprar productos de nuestros paises, pero a ese precio elevado no da ganas.
Reply from www.mate-tee.de/en/
Estimado cliente,
Lamentamos que la experiencia en este caso no haya sido la mejor, tal vez para una próxima vez puedes intentar utilizar otro navegador para ingresar a nuestro Shop. Respecto a los precios, los impuestos oficiales que se manejan en Alemania y en Republica Checa son diferentes, es por esto que los precios de los productos cambian según el pais.
En caso quisieras mas informacion sobre esto, contactanos via Email info@mate-tee.de, de esta forma podemos darte mas detalles.
Mate-tee.de
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Good experience. Evaluation should wait until product delivery
My experience from previous deliveries was very good. I think the evaluation message should wait until the product has been delivered.
Reply from www.mate-tee.de/en/
Vielen Dank für dein Feedback und dein Vertrauen! Deine Anregung zum Bewertungszeitpunkt nehmen wir gerne mit.
- Dein Mate-Team
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Is very easy to place the orders and I can find a log variety in the shop
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Excelentes productos y a precios muy competitivos. El sistema de entrega muy bueno también.
Reply from www.mate-tee.de/en/
¡Nos alegra mucho que te haya gustado la selección y el servicio! Gracias por confiar en nosotros.
- Dein Mate-Team
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easy shopping
easy site navigates and shop
Reply from www.mate-tee.de/en/
Thanks for the kind words about our site!
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Je commande depuis plusieurs années et je n'ai jamais eu le moindre problème.
De plus les produits sont de bonne qualité, que ce soit le maté ou les accessoires (bombillas, cup, etc.).
Je recommande.
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good
Reply from www.mate-tee.de/en/
Danke dir!
- Dein Mate-Team
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