Review summary
Customers consistently highlight the wide variety and high quality of products, especially South American goods and yerba mate. Many also appreciate the competitive product prices and fast, reliable delivery. The website is generally considered easy to navigate, and customer service receives praise for being responsive and helpful. However, some customers are dissatisfied with shipping costs and occasional price fluctuations. There are also reports of issues with packaging leading to damaged or spilled products. Additionally, a few customers experience difficulties using the website on mobile devices and encounter problems with payment processes.
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How Trusted Shops prevents fake reviewsReviewswww.mate-tee.de/en/
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Yerba Mate
I have ordered yerba from mate-tee.de many many times, and have always experienced super good service, and that my goods arrived within a short time. I would also like to say that their selection is really good, and not least their prices are at a very acceptable level. Overall, I have only had really good experiences from this site.
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Great buying experience. I received my package very quickly, but unfortunately, part of my order was missing. I contacted customer support, and they resolved the issue promptly. The missing item arrived in less than 72 hours.
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Overall Very Satisfied – Small Improvement Opportunity
The product quality, pricing transparency, and packaging were very good. Shipping was fast, and customer service was responsive and helpful. Overall, a very satisfying experience.
Free shipping is appreciated, but prices could perhaps be slightly lower with a minimum order amount for free shipping to the Netherlands. This could make the offer even more attractive.
Verified
La página web deberia ser de mejor calidad. No se puede ver que hay en el carro de la compra hasta realizar el check out, al menos si uno usa teléfono para utilizar la página.
Soy clienta desde hace años y ahora que vivo fuera de Alemania, veo que los precios son mayores si uno compra desde afuera (mas allá de que el envío gratuito se aplica con monto mayor, esto lo considero lógico). Una caja de alfajores en Alemania cuesta 19 € ( aproximadamente) y si compro desde República Checa la misma caja cuesta 21 €. Aqui pierden clientes y hay muchos latinos y pocos lugares para comprar productos de nuestros paises, pero a ese precio elevado no da ganas.
Reply from www.mate-tee.de/en/
Estimado cliente,
Lamentamos que la experiencia en este caso no haya sido la mejor, tal vez para una próxima vez puedes intentar utilizar otro navegador para ingresar a nuestro Shop. Respecto a los precios, los impuestos oficiales que se manejan en Alemania y en Republica Checa son diferentes, es por esto que los precios de los productos cambian según el pais.
En caso quisieras mas informacion sobre esto, contactanos via Email info@mate-tee.de, de esta forma podemos darte mas detalles.
Mate-tee.de
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Good experience. Evaluation should wait until product delivery
My experience from previous deliveries was very good. I think the evaluation message should wait until the product has been delivered.
Reply from www.mate-tee.de/en/
Vielen Dank für dein Feedback und dein Vertrauen! Deine Anregung zum Bewertungszeitpunkt nehmen wir gerne mit.
- Dein Mate-Team
Verified
Excelentes productos y a precios muy competitivos. El sistema de entrega muy bueno también.
Reply from www.mate-tee.de/en/
¡Nos alegra mucho que te haya gustado la selección y el servicio! Gracias por confiar en nosotros.
- Dein Mate-Team
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Je commande depuis plusieurs années et je n'ai jamais eu le moindre problème.
De plus les produits sont de bonne qualité, que ce soit le maté ou les accessoires (bombillas, cup, etc.).
Je recommande.
Verified
Lots of brands, good prices
I like the wide choice of tea brands and occasional discounts. I don't like that DHL is the only option for free delivery :)
Verified
Muy buena opcion para comprar peoductos argentinos
Los precios están bastante bien, me gusta ver productos que consumía en Argentina y en especial la rapidez del envio sin que coste tanto. Lo único que observo es el tema opciones de tapas de empanadas: marcas poco conocidas y no venden de a paquetes de 12 unidades sino 6 paquetes de 12 o 12 de 12 y al no conocer la marca no quiero tener tantas tapas de empanadas sin saber si me van a gustar,ademas estoy sola y tener tantas tapas por más que las freeze es demasiada cantidad
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Top!
Bought from them multiple times. Plenty of options for yerbas and good prices.
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Excelente calidad y productos
Reply from www.mate-tee.de/en/
¡Muchas gracias por confiar en nosotros! Nos alegra mucho que disfrutes de nuestros productos.
- Dein Mate-Team
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That you react and support me when the payment did not work
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Lots of brands and iteams, good stock, but shipping is pricey.
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My one and only shop for Mate.
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I think most products are great and with a great price. But the prices fluctuate too much, sometimes I buy 1kg yerba because it's very convenient, sometimes 500gr... I think it'd be nice if prices don't fluctuate that much, people usually buy the same thing.
Verified
Easy to navigate and a wide range of products.
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