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Review summary
Customers frequently praise the wide selection and variety of products available in the shop. Many appreciate the competitive prices offered. Delivery times are mostly regarded as fast and reliable. The website is generally considered easy to use and navigate. Customer service is widely recognized as responsive, helpful, and quick in resolving issues. Some customers express dissatisfaction with high or recently increased shipping fees, particularly for international orders. Opinions on pricing are mixed, with some customers complaining about high costs or fluctuations. A few customers report disappointingly slow shipping. There are also mentions of mobile-specific issues with the website.
This text was automatically created by an AI system from user reviews.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewswww.mate-tee.de/en/
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Verified
Kwaliteitsvolle producten met zorg verpakt! :-)
Levering door DPD verliep helaas niet zoals gepland, maar hier kan mate-tee niks aan doen natuurlijk. Volgende keer zal ik indien mogelijk een andere pakketdienst kiezen.
Reply from www.mate-tee.de/en/
Vielen Dank für dein Vertrauen und die guten Worte zur Qualität und Verpackung! Wir hoffen, die nächste Lieferung läuft reibungslos ab.
- Dein Mate-Team
Verified
Muy buena experiencia, buenos productos y rapidez de envíos.
Una vez tuve un inconveniente con la entrega de una caja sin embargo rápidamente me lo resolvieron enviándome otra.
100% recomendado
Reply from www.mate-tee.de/en/
¡Muchas gracias por la confianza y por recomendarnos! Nos alegra haber podido resolver rápido ese inconveniente.
- Tu equipo de Delicatino
Verified
Yerba Mate
I have ordered yerba from mate-tee.de many many times, and have always experienced super good service, and that my goods arrived within a short time. I would also like to say that their selection is really good, and not least their prices are at a very acceptable level. Overall, I have only had really good experiences from this site.
Verified
En 2019 me mudé a Alemania y ahí empecé a comprarles, actualmente vivo en Países Bajos y hasta el día de hoy los sigo eligiendo. Excelente servicio.
Verified
Great buying experience. I received my package very quickly, but unfortunately, part of my order was missing. I contacted customer support, and they resolved the issue promptly. The missing item arrived in less than 72 hours.
Verified
As always very good products and service Long time customer👌❤️
Reply from www.mate-tee.de/en/
Vielen Dank für deine Treue – das bedeutet uns viel!
- Dein Mate-Team
Verified
The delivery always comes on time and in one peace. It would be great to get more discounts for customers that buy regularly
Verified
Overall Very Satisfied – Small Improvement Opportunity
The product quality, pricing transparency, and packaging were very good. Shipping was fast, and customer service was responsive and helpful. Overall, a very satisfying experience.
Free shipping is appreciated, but prices could perhaps be slightly lower with a minimum order amount for free shipping to the Netherlands. This could make the offer even more attractive.
Verified
Good variety of products and shipping, being buying with them for years
Reply from www.mate-tee.de/en/
Thanks so much for your loyalty over the years! We're thrilled to keep you supplied with quality mate and specialties.
- Dein Mate-Team
Verified
i like the products and your selection
Reply from www.mate-tee.de/en/
Thanks so much for the kind words – we're happy you're enjoying what we have to offer!
- Dein Mate-Team
Verified
Variety choices of Mate, good price
Reply from www.mate-tee.de/en/
Danke dir! Freut uns, dass dir unser Sortiment und die Preise gefallen.
- Dein Mate-Team
Verified
Easy all the process of buying and plenty products to choose from
Reply from www.mate-tee.de/en/
Thank you very much for your trust and for choosing our products.
- Dein Mate-Team
Verified
Le meilleur site
Tout est bien, merci d'amener mon pays à moi
Reply from www.mate-tee.de/en/
Merci beaucoup, c'est un honneur de partager ces saveurs avec vous!
- Dein Mate-Team
Verified
La página web deberia ser de mejor calidad. No se puede ver que hay en el carro de la compra hasta realizar el check out, al menos si uno usa teléfono para utilizar la página.
Soy clienta desde hace años y ahora que vivo fuera de Alemania, veo que los precios son mayores si uno compra desde afuera (mas allá de que el envío gratuito se aplica con monto mayor, esto lo considero lógico). Una caja de alfajores en Alemania cuesta 19 € ( aproximadamente) y si compro desde República Checa la misma caja cuesta 21 €. Aqui pierden clientes y hay muchos latinos y pocos lugares para comprar productos de nuestros paises, pero a ese precio elevado no da ganas.
Reply from www.mate-tee.de/en/
Estimado cliente,
Lamentamos que la experiencia en este caso no haya sido la mejor, tal vez para una próxima vez puedes intentar utilizar otro navegador para ingresar a nuestro Shop. Respecto a los precios, los impuestos oficiales que se manejan en Alemania y en Republica Checa son diferentes, es por esto que los precios de los productos cambian según el pais.
En caso quisieras mas informacion sobre esto, contactanos via Email info@mate-tee.de, de esta forma podemos darte mas detalles.
Mate-tee.de
Verified
Excellent service
Reply from www.mate-tee.de/en/
Danke dir, das freut uns sehr!
- Dein Mate-Team
Verified
Good experience. Evaluation should wait until product delivery
My experience from previous deliveries was very good. I think the evaluation message should wait until the product has been delivered.
Reply from www.mate-tee.de/en/
Vielen Dank für dein Feedback und dein Vertrauen! Deine Anregung zum Bewertungszeitpunkt nehmen wir gerne mit.
- Dein Mate-Team
Verified
Is very easy to place the orders and I can find a log variety in the shop
Verified
Verified
Verified
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They are not included in the overall rating. No verification measures have been taken.Contact
www.mate-tee.de/en/
- www.mate-tee.de/en
- info@mate-tee.de
- Sant Vicent del Raspeig, Alicante, ESP
About
www.mate-tee.de/en/
Discover a wide range of yerba mate and accessories at mate-tee.de. Here you will find everything for the perfect yerba mate: mate cups, bombillas/straws, thermos flasks, mate bags and more. There are...
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