Review summary
Customers consistently praise the outstanding quality, durability, and design of the products, often noting they exceed expectations and are suitable for professional results. Many customers highlight fast, prompt, and reliable delivery, with international orders frequently arriving ahead of expectations. Customer service is frequently described as excellent, helpful, responsive, and attentive, with customers appreciating detailed assistance and proactive support. Most remarks on packaging are positive, noting careful and beautiful packaging that ensures products arrive intact. Ordering is generally described as easy and straightforward. Customers value clear communication, timely updates, and proactive follow-ups. A few customers mention minor damage to packaging or suggest improvements in this area. Some customers find pricing, especially shipping or delivery charges, to be high or restrictive due to minimum order thresholds. There is occasional feedback about minimum order requirements or website issues, as well as occasional concerns about tracking or delivery information.
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Authentic reviews from real people.
How Trusted Shops prevents fake reviewsReviewsSilikomart
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Verified
Excellence in Every Detail
We are extremely satisfied with our experience with Silikomart.
The quality of their products is truly outstanding precise, durable, and perfectly designed for high-end pastry applications.
We especially appreciate the innovation behind their molds, which allows us to achieve exceptional and consistent results in our creations. The finishing, flexibility, and attention to detail clearly reflect a deep understanding of professional pastry needs.
In addition, their service and communication have been excellent responsive, reliable, and always professional. It is a real pleasure to work with a company that combines creativity, quality, and efficiency at such a high level.
Honestly, our experience has been excellent so far. If we may suggest something, it would simply be to continue expanding your already impressive range of innovative designs, as well as maintaining the high standards of quality and service that distinguish your brand.
Reply from Silikomart
Thank you for your fantastic feedback! We are thrilled that our commitment to quality, innovation, and professional precision has met your high standards.
It is a true pleasure to support your creativity.
- Silikomart Team -
Verified
I always have a wonderful experience with Silikomart. Their products are the very best in the world. I am not a professional chef, but a very keen hobbyist cook. Silikomart makes me look like a professional!!!! Their shipping is very prompt and always very well packed, which is great because I live in Australia. There is nothing Silikomart could do better.
Reply from Silikomart
Thank you so much for your kind words! We are thrilled to hear that our products help you achieve professional results in your kitchen. Happy baking, and we look forward to being part of your next culinary creation!
- Team Silikomart -
Verified
Quick and efficient delivery service
I placed my order on a Monday and the items were delivered by Wednesday. Now, that is quick and efficient service, especially since the items moved from Italy to Germany. Well done, team!
Verified
Hi team,
I received my order yesterday, and it was beautifully packaged. Everything looks amazing, and the quality is excellent. I also loved the little samples you included — such a thoughtful touch!
I can’t wait to start using everything. Thank you for such a great experience.
Reply from Silikomart
Thank you so much for your feedback, we really appreciate it! :)
Team Silikomart
Verified
Good communication and assistance. Slight difficulty with the website when it came to placing the order and negotiating the minimum amount required to place the order. Although the required amount was met, there was difficulty in processing. A further email helped. The chocolate stamps arrived in good condition and in a timely manner.
Verified
Best products on the market
This is my second time ordering from Silikomart, I love the range and quality of their products and they are my go-to brand for all pastry equipment and moulds.
Reply from Silikomart
Thank you so much for your super-positive feedback!
Team Silikomart
Verified
Innovation and Excellence
I am extremely satisfied with my experience with Silikomart. From the very beginning, their professionalism, attention to detail, and commitment to quality were evident. The product I received exceeded all my expectations — not only in terms of design and functionality, but also in the outstanding quality of the materials.
Silikomart truly demonstrates excellence and innovation in their field. Their customer service is also remarkable, showing genuine care and support throughout the process.
I highly recommend Silikomart to anyone looking for reliable, high quality products. It has been a pleasure dealing with such a dedicated and trustworthy company.
Thanks
Reply from Silikomart
Thank you so much for your kind words and for taking the time to share your experience. We are thrilled to hear that you are satisfied with our product and our service.
Our team is committed to excellence and innovation, and your feedback is a wonderful validation of our efforts.
We truly appreciate your recommendation.
Silikomart Team
Verified
I ordered several products from Silikomart, and they arrived within just two days. Excellent service! The package was neatly arranged, and everything was intact. I appreciated being kept updated with dispatch and delivery information, which gave me peace of mind. I love the products and can’t wait to start using them. Highly recommend ordering online and I would definitely do so again!
Reply from Silikomart
Thank you for taking the time to share such a wonderful review of your online ordering experience! We were thrilled to read it.
The best part for us is hearing how much you love the products—we can't wait for you to start using them!
Silikomart Team
Verified
Zeer goede kwaliteit.
Verified
Very satisfied with delivery , only did not manage to track parcel but it was waiting for me when I arrived at the hotel, thank you for this promotion service
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Todo fue perfecto. Facilidad de compra, rapidez en el envio. Eleccion de dia de entrega. Todo perfecto! Gracias
Reply from Silikomart
Thank you so much for your positive feedback!
Team Silikomart
Verified
just perfect
Verified
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Muy bien todo
El pedido llegó en perfecto estado y con seguimiento en todo momento. Los moldes de la calidad esperada, extraordinarios.
Reply from Silikomart
Thank you so much for your positive feedback!
Team Silikomart
Verified
The updates about the package are good but i choose to let it deliver at home because i was home but it was delivered at a delivery point
Reply from Silikomart
Thank you for your review and for choosing Silikomart! We're glad to hear the tracking updates were helpful.
We sincerely apologize for the inconvenience regarding the delivery. We understand how frustrating it can be when a package is redirected to a pickup point despite selecting home delivery — this is not the experience we want for our customers.
This type of issue is typically managed by the courier, but we take your feedback seriously and will report it to ensure better adherence to delivery preferences in the future. Should you experience any similar issues, please don't hesitate to contact our customer service team — we'll be happy to assist you promptly.
Best
Verified
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Review & Suggestions
Excellent quality always. As well as customer service.
I would love to see a Silikomart Store in Australia. Even though i know of 2 places that sell your products here in Australia they dont sell everything their range is very small.
Another thing I would love to see is more recipes or a blog where customers can share recipes techniques or questions be asked if they need to.
Reply from Silikomart
Thank you so much for your feedback! We are always working to improve our site.
While we do have a blog — https://www.silikomart.com/en/journal/category/news — it isn't set up like a forum. Please stay tuned for some exciting news soon!
Best,
Silikomart Team
Verified
I really love the products, the customer service and the delivery. I contacted Silikomart about a recipe I was unsure about and they very kindly checked with hanger78 and provided me with very detailed and explicit information which helped me incredibly. They are always so willing to help. The only thing I think they could do better is explain the recipes in more detail. I am not a professional chef, but a very keen hobbyist cook, who strives for the highest quality. I realise the recipes are an addition to their amazing products, but it would be great if the downloaded recipes were a little more comprehensive.
Reply from Silikomart
Thank you so much for your wonderful feedback. We are thrilled to hear that you love our products, customer service, and delivery.
It's fantastic to know that our team was able to provide you with detailed and helpful information for your recipe query by consulting with our colleagues at hanger78, our food and pastry innovation lab.
We also sincerely appreciate your suggestion regarding the level of detail in our recipes.
Thank you again for your support and for helping us to improve
- Team Silikomart -
