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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I ordered flowers for a friend's birthday and paid for delivery, expecting them to arrive within 1-2 days. However, the flowers showed up really late and in wrong pickup location, and I didn't receive any information or updates from the shop. I tried reaching out to you, but you didn't respond to my messages.
Days went by, and I was informed by DHL that the receiver had allegedly changed the pickup location to a parcel box. This made no sense, and it was disappointing that my friend had to go out of their way to pick up their own birthday present. The whole experience was frustrating and upsetting, especially since I had paid for delivery and expected the shop to take care of everything.
Overall, I was extremely disappointed with the service. The lack of communication and poor delivery made the whole experience a complete letdown, and it ruined my friend's birthday present.
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Reviews for blumenshop.com
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Latest first
20 hours ago
Verified review
Lovely flowers delivered in water
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Answer by blumenshop.com
8 hours ago
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
22 hours ago
Verified review
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Answer by blumenshop.com
8 hours ago
Thank you so much for your 5-star review. 🌸
1 day ago
Verified review
Bouquet conforme. Fleurs fraîches et livre à temps
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Answer by blumenshop.com
8 hours ago
Merci beaucoup pour ton évaluation positive. Nous sommes heureux que tu sois satisfait de notre service floral et que nous ayons pu te convaincre de la qualité de nos fleurs. Nous nous réjouissons de ta prochaine commande. 🌸
2 days ago
Verified review
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Answer by blumenshop.com
2 days ago
Thank you so much for your 5-star review. 🌸
2 days ago
Verified review
deliver on time/the day
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Answer by blumenshop.com
2 days ago
Thank you for your 1 star rating. We are very sorry that you only gave 1 star, even though your parcel was delivered as you requested.
2 days ago
Verified review
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Answer by blumenshop.com
2 days ago
Thank you so much for your 4-star review. 🌸
2 days ago
Verified review
The flowers were faded and exactly not the things I ordered…
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Answer by blumenshop.com
2 days ago
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
2 days ago
Verified review
Beautiful flowers arrived in time and I was kept well informed.
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Answer by blumenshop.com
2 days ago
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
4 days ago
Verified review
Convenient and efficient!
Delivery was timely and the flowers delivered were what was pictured. For international buyers (like me) it was very convenient to order online and it would be helpful if the delivery updates were provided in English as well.
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Answer by blumenshop.com
2 days ago
Thank you very much for your review. We are very pleased that you are satisfied with our flower service. 🌸
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
5 days ago
Verified review
Our daughter mentioned in an email that the bouquet expressed a big Happy moment in their day. Thank you.
Linda
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Answer by blumenshop.com
5 days ago
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
6 days ago
Verified review
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Answer by blumenshop.com
5 days ago
Thank you so much for your 5-star review. 🌸
6 days ago
Verified review
Very nice service. Thank you
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Answer by blumenshop.com
6 days ago
Thank you very much for your review. We are very pleased that you are satisfied with our flower service. 🌸
6 days ago
Verified review
Great service and excellent quick delivery. The flowers were beautiful too.
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Answer by blumenshop.com
6 days ago
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
6 days ago
Verified review
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Answer by blumenshop.com
6 days ago
Thank you so much for your 5-star review. 🌸
7 days ago
Verified review
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Answer by blumenshop.com
6 days ago
Thank you so much for your 5-star review. 🌸
7 days ago
Verified review
The delivery was on time but the flowers were not fresh, almost all roses had a few dried petals.
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Answer by blumenshop.com
6 days ago
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
7 days ago
Verified review
Your product quality is perfect but need to improve Dhl . Because they are not ring a bell but put the information card take your delivery etc.
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Answer by blumenshop.com
7 days ago
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
7 days ago
Verified review
Nice flowers
The flowers arrived just as described and in perfect condition
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Answer by blumenshop.com
7 days ago
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
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