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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
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Reviews for blumenshop.com
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Apr 20, 2024
Verified review
The lilies were for my granddaughter's birthday. She loved them. Thanks for all you do!
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Answer by blumenshop.com
13 days ago
Thank you very much for your positive review. We are glad that you are satisfied with our flower service and that you were able to bring joy to the recipient with your floral greeting. We are looking forward to your next order. 🌸
Apr 19, 2024
Verified review
Great service
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Answer by blumenshop.com
13 days ago
Thank you very much for your review. We are very pleased that you are satisfied with our flower service. 🌸
Apr 18, 2024
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They couldn’t deliver the flowers on the requested order date, so I had to manually move it a few days. As a result, flowers weren’t fresh when they arrived. Not impressed with the process.
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Answer by blumenshop.com
13 days ago
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Apr 18, 2024
Verified review
mixed
The delivery was exactly as expected. The flowers were a little underwhelming for a Large bouquet they seemed really sparse
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Answer by blumenshop.com
Apr 18, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Apr 17, 2024
Verified review
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Answer by blumenshop.com
Apr 18, 2024
Thank you so much for your 5-star review. 🌸
Apr 17, 2024
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Answer by blumenshop.com
Apr 18, 2024
Thank you so much for your 4-star review. 🌸
Apr 17, 2024
Verified review
Great process. Good product.
Overall a good experience. The website was easy to use and I found the price point to be better than competitors in this service area. The order was delivered as scheduled. The bouquet was as ordered - 15 roses with greenery. Each was in full bloom upon arrival, with a few clearly past their peak. We used the enclosed powder and trimmed the stems. Nonetheless several of the roses were drooping and fading on day two. Another trim gave a few more life, but most were gone by day four and all by day five. The bouquet was beautiful. I wish the roses were fresher and had lasted longer. I would use this provider again, though not for roses.
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Answer by blumenshop.com
Apr 18, 2024
Thank you for your review. If you are not satisfied with the delivered bouquet, please contact our customer service including a photo of the complete bouquet. You can contact them at: https://www.blumenshop.com/customer-service
Apr 17, 2024
Verified review
Beautiful flowers
The flowers arrived as stated and on time. They were well packaged and fresh
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Answer by blumenshop.com
Apr 17, 2024
Thank you for your positive feedback. We are glad that you are satisfied with our flower service and that your flower greeting was delivered on time by our shipping partner. We look forward to your next order. 🌸
Apr 17, 2024
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Answer by blumenshop.com
Apr 17, 2024
Thank you so much for your 5-star review. 🌸
Apr 16, 2024
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Answer by blumenshop.com
Apr 17, 2024
Thank you so much for your 5-star review. 🌸
Apr 16, 2024
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Answer by blumenshop.com
Apr 17, 2024
Thank you so much for your 5-star review. 🌸
Apr 16, 2024
Verified review
Perfect flower 🌺
Super fast delivery! And beautiful Bouquet
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Answer by blumenshop.com
Apr 17, 2024
hank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Thank you very much for your positive feedback. We are very happy that you are satisfied with our service. 🌸
Apr 15, 2024
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Answer by blumenshop.com
Apr 17, 2024
Thank you so much for your 5-star review. 🌸
Apr 12, 2024
Verified review
Translation to excellent English made it all possible. Even my request for a change of delivery date was taken care of promptly. A sincere Thank you from a mother living in Canada who loves to send birthday flowers to her daughter living in Berlin.
This is the second time I have used your service and I do it again
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Answer by blumenshop.com
Apr 16, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Apr 12, 2024
Verified review
Again a great job
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Answer by blumenshop.com
Apr 16, 2024
Thank you very much for your review. We are very pleased that you are satisfied with our flower service. 🌸
Apr 12, 2024
Verified review
I like the website and the offer. But I did'nt like the delivery service. HDL did'nt give the flowers at home, although there were people and they left then at the postal office.
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Answer by blumenshop.com
Apr 16, 2024
Thank you very much for your review. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer.
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