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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
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Reviews for blumenshop.com
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Apr 4, 2024
Verified review
Very satisfied with the order. Beautiful flower bouquet.
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Answer by blumenshop.com
Apr 11, 2024
Thank you for your 5-star rating. We are very pleased that you are satisfied with our flower service. We look forward to your next order.🌺
Apr 4, 2024
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Answer by blumenshop.com
Apr 11, 2024
Vielen lieben Dank für deine 5-Sterne-Bewertung. 🌸
Apr 4, 2024
Verified review
Beautiful flowers & excellent customer service!
Beautiful flowers & delivered on time! Highly recommended!
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Answer by blumenshop.com
Apr 11, 2024
Thank you for your review. We are pleased that you are satisfied with our flower service and that your parcel was delivered on time by our shipping partner. 🌸
Apr 4, 2024
Verified review
Easy to choose and order.Especially as I am in U K and delivery was in Berlin
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your feedback. We are very pleased that you were impressed with our offer and that everything went well with your order 🌸
Apr 4, 2024
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Answer by blumenshop.com
Apr 11, 2024
Thank you so much for your 5-star review. 🌸
Apr 3, 2024
Verified review
Beautiful flowers and delivered on time. Recipient delighted
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Apr 3, 2024
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Answer by blumenshop.com
Apr 11, 2024
Thank you so much for your 5-star review. 🌸
Apr 3, 2024
Verified review
Beautiful flowers delivered at a good price
The flowers you delivered were absolutely beautiful. Gorgeous flowers at a good price. It was a pleasure dealing with your company. Thank you and I plan on sending flowers through you in the future. I actually had 2 different orders delivered in Germany. Both parties loved them
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Apr 2, 2024
Verified review
Excellent prices and service! Highly recommend!!
I used to mail several packages a year to a good friend in Germany. Something changed last year with customs. I could mail a $30 gift and my friend would have to pay more than that in customs. I found your shop on line and sent a gift last year , and again for Easter 2024. Your prices are very reasonable and selection is excellent. She received gift on scheduled day and was impressed, and so am I!!
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Apr 2, 2024
Verified review
Delivered on time but the flowers were brown and the vase too big for the bunch. Recipient not very happy. They were to mark her recently deceased daughter's birthday.
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Apr 2, 2024
Verified review
Good service and a beautiful arrangement.
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Apr 2, 2024
Verified review
My friend sent a picture of her flowers. I thought they looked pretty wilted.
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them at: https://www.blumenshop.com/customer-service
Apr 2, 2024
Verified review
Easy to order- lots of choice of flowers and gifts- delivered on time- thank you
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Answer by blumenshop.com
Apr 11, 2024
Thank you for your review. Glad you are satisfied with our flower service and your package was delivered on time by our shipping partner. 🌸
Apr 1, 2024
Verified review
They are always great
They almost always do a great job and they deliver on time. The few times something has gone wrong they fixed it right away. Mark of true great company is how they fix things when something has gone wrong. Anyone can do good when nothing goes wrong but when things go wrong how do they handle it...few times things have gone wrong they have fixed it right away.
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Answer by blumenshop.com
Apr 11, 2024
Thank you for your positive feedback. We are glad that you are satisfied with our flower service and that your flower greeting was delivered on time by our shipping partner. We look forward to your next order. 🌸
Apr 1, 2024
Verified review
Good for timing and product
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your positive feedback. We are very happy that you are satisfied with our service. 🌸
Apr 1, 2024
Verified review
perfection
I am on a long distance relationship with someone in Germany and I’m in the US. This website makes it really easy to get flowers to them safely and easily. It’s very quick as well!
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Apr 1, 2024
Verified review
The flowers were an Easter gift for my friend and she was delighted with the beautiful, colourful bouquet with two decorative eggs. Your website was easy to follow and the delivery on time. As it was a surprise, unfortunately my friend was not at home to receive the gift but they were delivered to her local Post Office where she collected them. I will definitely recommend your services to others.
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Apr 1, 2024
Verified review
great service and good communication
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Answer by blumenshop.com
Apr 11, 2024
Thank you very much for your review. We are very pleased that you are satisfied with our flower service. 🌸
Mar 30, 2024
Verified review
Late delivery
This is what I get, and the other one is,what I bought. They have not same quality. And delivery was two days later, to late.
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Answer by blumenshop.com
Apr 11, 2024
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
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