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Top positive review
Jul 27, 2023
Verified review
In Augsburg, this is the only merchant that accepts immediate direct online payments with a credit card and is able to ensure the delivery with DHL the next day after the order has been made and paid. And direct online payments are a big issue. I spent two whole days checking each and every shop - all of them just accept PayPal, or do a lengthy "we'll e-mail you an invoice, then you transfer money, after that we'll do delivery, it won't take long, just a week or two" type of business, or just outright lie about existence of online payments just to get your data. The same refers to the choice of products - if they have photos, they don't give prices, but most just have a couple of photos not even related to exact product offer.
Finally, I was able to congratulate my sister on her 45th birthday with a big bunch of red roses. Which I was not able to do 5 years ago when I just got cheated by another online flower shop and the flowers were never delivered. My sister's happy, I'm happy, and I do hope blumenshop.com keeps up the good work as now that I'm sure the delivery will be carried out perfectly I'll become quite a regular customer.
I selected shipment for a Saturday. The flowers were sent on a Friday and delivery was first attempted the Tuesday after...the shipment was late, the surprise ruined and the flowers wilting. When delivering flowers a late delivery is pretty bad considering these will wilt and die. I contacted the business with my complaint and there response was simply that there was noone at home when delivery was attempted on the Tuesday (3 days later than what was selected at check out) I Will never use this business again and wouldn't recommend it.
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Reviews for blumenshop.com
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Jun 21, 2023
Verified review
Delivery was on time and easy to order online.
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Answer by blumenshop.com
Jun 22, 2023
Thank you for your review. Glad you are satisfied with our flower service and your package was delivered on time by our shipping partner. 🌸
Jun 21, 2023
Verified review
Beautiful arrangement delivered as requested
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Answer by blumenshop.com
Jun 22, 2023
Thank you very much for your positive feedback. 🌸
Jun 21, 2023
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Answer by blumenshop.com
Jun 22, 2023
Vielen lieben Dank für deine 5-Sterne Bewertung. 🌸
Jun 21, 2023
Verified review
Plants of good quality were delivered quickly.
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Answer by blumenshop.com
Jun 21, 2023
Thank you very much for your review. Thank you very much for your positive review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Jun 21, 2023
Verified review
The shipping speed was really good
But the flowers started to fall after 4 days despite the fact they're giving you a 7 days freshness guarantee ...
But generally it's better than most of the online stores I tried
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Answer by blumenshop.com
Jun 21, 2023
Thank you very much for your review.
We are very sorry to hear that you are not satisfied with the bouquet. In order for us to resolve your issue, please contact our customer service department with a photo of the complete bouquet. You can reach them
at: https://www.blumenshop.com/customer-service
Jun 21, 2023
Verified review
it would be usefull to have the opportunity to modify the delivery adress or provide instructions to the delivery service (e.g. DHL) directly.
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Answer by blumenshop.com
Jun 21, 2023
Thank you for your feedback, this helps us a lot to improve our service🌸
Jun 19, 2023
Verified review
The service was helpful and wonderful to work with.
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Answer by blumenshop.com
Jun 20, 2023
Thank you very much for your review. Thank you very much for your positive review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Jun 19, 2023
Verified review
Good flowers, bad shipping
The flowers are good. However, the DHL carrier in the particular area does not even bother to deliver the flowers. He just leaves them in his own apartment and had recipients find him after hours. Bad practice.
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Answer by blumenshop.com
Jun 20, 2023
Thank you for your rating. If a package cannot be delivered, according to our shipping and delivery conditions, the delivery will be made to a neighbor's house or the shipment will be taken to a post office/packing station for pickup. This is at the discretion of the deliverer. In your case, the package was left with a neighbor. You have been informed of this as the customer. Please understand that in the event that the recipient is not found, a personal delivery is not possible.
Jun 19, 2023
Verified review
Pünktlich und schon am Samstag! Vielen Dank!
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Answer by blumenshop.com
Jun 19, 2023
Vielen Dank für deine Bewertung. Schön, dass du mit unserem Blumenservice zufrieden bist und dein Paket von unserem Versandpartner pünktlich zugestellt wurde. 🌸
Jun 16, 2023
Verified review
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Answer by blumenshop.com
Jun 16, 2023
Thank you so much for your 4-star review. 🌸
Jun 15, 2023
Verified review
Delivery on time, beautifully fresh flower arrangement
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Answer by blumenshop.com
Jun 15, 2023
Thank you for your positive feedback. We are glad that you are satisfied with our flower service and that your flower greeting was delivered on time by our shipping partner. We look forward to your next order. 🌸
Jun 15, 2023
Verified review
The flowers arrived perfectly and beautifully at the intended date
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Answer by blumenshop.com
Jun 15, 2023
Thank you very much for your review. Thank you very much for your positive review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Jun 14, 2023
Verified review
Delivered on time. Quality flowers
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Answer by blumenshop.com
Jun 15, 2023
Thank you for your review. Glad you are satisfied with our flower service and your package was delivered on time by our shipping partner. 🌸
Jun 14, 2023
Verified review
High-end service
I purchased some lovely orchids from Sydney to deliver for the funeral in Münster. It was easy going, stress-free and accurate delivery. I am so happy with their service. Hopefully will use their webpage again for some happy occasions...
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Answer by blumenshop.com
Jun 14, 2023
Thank you for your positive feedback. We are glad that you are satisfied with our flower service and that your flower greeting was delivered on time by our shipping partner. We look forward to your next order. 🌸
Jun 13, 2023
Verified review
very quick delivery and on time
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Answer by blumenshop.com
Jun 14, 2023
Thank you very much for your positive review. 🌸
Jun 12, 2023
Verified review
Beautiful flowers arrived on time
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Answer by blumenshop.com
Jun 12, 2023
Thank you very much for your positive feedback. 🌸
Jun 10, 2023
Verified review
Very good service. Easy to order on line. Kept in touch. Delivered on time.Flowers lovely. Thank you.
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Answer by blumenshop.com
Jun 12, 2023
Thank you very much for your review. Thank you very much for your positive review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Jun 10, 2023
Verified review
Delivery at 19.30 was very late, my special birthday was almost finished! The flowers were beautiful, just late
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Answer by blumenshop.com
Jun 12, 2023
Thank you for your review. Our shipping partners DHL and DHL Express deliver between 08:00 - 20:00. We have no influence on the route planning.
Jun 9, 2023
Verified review
The flowers were beautiful and were well presented
My niece was delighted with them and they arrived fresh and looked amazing
They are good value for money and I would recommend this company
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Answer by blumenshop.com
Jun 9, 2023
Thank you very much for your review. Thank you very much for your positive review. We are glad that you are satisfied with our flower service and that we could convince you with the quality of our flowers. We are looking forward to your next order. 🌸
Jun 9, 2023
Verified review
Unreliable
Totally unreliable in terms of stated delivery time/ place. And when you contact their customer service you get told it is not their fault, it is your fault. I ordered on Wednesday for delivery on Saturday, but my flowers didn’t arrive at their destination until Monday.. What is the point of a beautiful bouquet if it arrives too late for the occasion you have bought it for, and is moreover dead by the time your recipient gets it? Extremely disappointing service.
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Answer by blumenshop.com
Jun 9, 2023
Thank you for your review. We are very sorry that the delivery by our shipping partner DHL took longer than you requested. We understand your disappointment very well. Please note that the delivery on the desired delivery day, with the shipping method you selected, the standard shipping, is not guaranteed. When selecting the shipping method, we explicitly point out that the delivery of standard shipping takes 1-2 business days after we have handed over the package to our shipping partner DHL. All packages are shipped the day before the requested delivery date, regardless of the order date.
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